Ade Carlo Tiganna Damanik, Nazaruddin, and Yeni Absah, “THE INFLUENCE OF SERVICE QUALITY ON CUSTOMER LOYALTY IS MEDIATED BY SATISFACTION VARIABLES (STUDY OF CUSTOMER PERCEPTIONS ON BANK MANDIRI UNIT KUALA TANJUNG BRANCH BATUBARA DISTRICT, NORTH SUMATRA PROVINCE)”, MORFAI, vol. 3, no. 3, pp. 694–703, Oct. 2023.