M. Mursal, H. Hidayat, N. Noviyanti, M. . Khaddafi, and M. . Arief Habibie, “STRATEGY ANALYSIS OF SERVICES, SYSTEMS AND FACILITIES ON EMPLOYEE PERFORMANCE THROUGH SERVICE USER SATISFACTION AT KSOP SPECIAL BATAM”, MORFAI, vol. 2, no. 3, pp. 591–604, Oct. 2022.