THE INFLUENCE OF WORK-FAMILY CONFLICT ON TURNOVER INTENTION MEDIATED BY JOB SATISFACTION AND JOB STRESS (STUDY ON EMPLOYEES OF PT. PEGADAIAN GALERI24 AREA JAVA)
Main Article Content
Fayya Marietza Hidayah
Noermijati
Armanu
Abstract
This research aims to empirically test and prove the influence of work-family conflict on turnover intention, mediated by job satisfaction and job stress (Study on employees of PT. Pegadaian Galeri24 Java Area). This type of research uses explanatory research with survey methods and a quantitative approach. The population in this study were all employees of PT. Pegadaian Galeri24 is assigned to the Java area covering East Java, West Java and Central Java, totaling 110 employees. Because the sample size for this research is not large, the author took the entire population, namely 110 employees at PT. Pegadaian Galeri24 to get a better level of accuracy. The analytical method to answer the hypothesis proposed in this research is Smart Partial Least Square (SmartPLS) Version 4.0. The results of this research show that job satisfaction mediates the influence of work family conflict on turnover intention. A large workload accompanied by long working hours will make PT employees. Pegadaian has difficulty fulfilling the needs of his role in the family. Sometimes complaints will arise from family members because of the lack of time given to the family, resulting in conflicts within the family. This conflict causes a person to not focus on their work and not be able to work optimally. He couldn't get job satisfaction, so he started looking for another job. And work stress mediates the positive influence of work family conflict on turnover intention. Complaints from family regarding lack of time for family will make someone not focus on work. The higher the conflict between work and family, the higher the work stress level of PT employees. Galeri24 pawnshops on companies have increased. Where a high level of work family conflict will encourage the emergence of high work stress so that in this situation employees feel pressured and turnover intention arises.
Aamir, M., Khan, S., & Du, J. (2014). An Empirical Study of Turnover Intentions in Call Center Industry of Pakistan. Journal of Human Resource and Sustainability Studies, 2 (December 2017), 206–214. https://doi.org/http://dx.doi.org/10.4236/jhrss.2014.24021
Ahmed, A. (2005). Work family conflict among dual earner couples: Comparisons by gender and profession. Malaysian Journal of Psychology, 19,1-12
Ajzen, I. (1985). From Intentions to Actions: A Theory of Planned Behavior”. In J. Kuhl and J. Beckman (Eds.), Action-Control: From Cognition to Behavior (pp. 11-39). Heidelberg: Springer. Downloaded from http://people.umass.edu/aizen on Nov, 17 2006.
Angga Prasetyo and Marsono, "The Influence of Role Ambiguity and Role Conflict on Internal Auditors' Commitment to Independence", Journal of Accounting & Auditing, Volume 7 No. 2, Diponegoro University (2011): 153.
Armanu, AIP and R. (2021). Stress: In the Era of Trubulence (1st ed.). UB PRESS.
Bawafaa, E., Laschinger, H., Wong, CA (2015) 'The influence of resonant leadership on the structural empowerment and job satisfaction of registered nurses Carol A Wong', Journal of Research in Nursing, 0(0), 1– 13.
Breaugh, J. A., & Frye, N. K. (2008). Work–family conflict: The importance of family-friendly employment practices and family-supportive supervisors. Journal of Business and Psychology, 22(4), 345–353. doi:10.1007/s10869-008-9081-1.
Byron, K. (2005). A Meta-analytic Review of Work-Family Conflict and Its Antecedents. Journal of Vocational Behavior, 67, 169-198. doi:10.1016/j.jvb.2004.08.009
Chen, MY and Chen, AP (2006), “Knowledge management performance evaluation: a decade review from 1995 to 2004”, Journal of Information Science. 51(1), 63–82.
Fathi Aborawe Naser Salem, 2015, "The Mediating Effect Of Job Satisfaction On Work Environment And Productivity Of The Public Petrochemical Companies In Libya",
Finthariasari, M., Ekowati, S., Ranidiah, F., Yuniarti, R., & Muchlis, M. (2020). The Influence of Work-Family Conflict on Turnover Intention Through Organizational Commitment. EQUITY (Journal of Economics and Finance), 4(3), 421–438.https://doi.org/10.24034/j25485024.y2020.v4.i3.4584
Fisher, G. G., Bulger, C. A., & Smith, C. S. (2009). Beyond Work and Family
: A Measure of Work/Nonwork Interference and Enhancement. Journal of Occupational Health Psychology, 14(4), 441-456. DOI: 10.1037/a0016737.
Fred Luthans, 2006, Organizational behavior, 10th Edition, Andi Offset, Yogyakarta.
Ghazali. 2018. Application of Multivariate Analysis with the IBM SPSS 25 Program (Diponegoro University Publishing Agency: Semarang).
Giovanny Anggasta Buhali, Meily Margaretha. 2013. The Effect of Work-Family Conflict on Organizational Commitment: Job Satisfaction as a Mediating Variable. Management Journal. Vol.13, No.1, November 2013. Page 15-34.
Greenhaus, J. H., & Powell, G. N. (2006). When Work And Family Are Allies: A Theory Of Work-Family Enrichment. Academy of Management Review. 31(1). 72-92.
Greenhaus, J. H., Ziegert, J. C., & Allen, T. D. (2012). When family-supportive supervision matters: Relations between multiple sources of support and work-family balance. Journal of Vocational Behavior, 80(2), 266–275. https://doi.org/10.1016/j.jvb.2011.10.008
Hasanah, U. (2020). The Influence of Work Family Conflict on Turnover Intention through Burnout and Job Satisfaction as Mediating Variables (Study at Banjarmasin Islamic Hospital).
Hay Group Survey. 2013. Employee Engagement Trends in 2013.https://www.slideshare.net/HayGroup_BeNeLux/engagementwork.
Hill, E. J. (2005). Work-family facilitation and conflict, working fathers and mothers, work-family stressors and support. Journal of Family Issues, Vol. 26, 793-819
Huang, C. (2013). Gender differences in academic self-efficacy: A Meta- Analysis. European Journal of Psychology of Education, 28(1), 1–35.
Jane Yolanda Roboth, 2015, "Analysis of Work Family Conflict, Job Stress and Women's Performance in Multiple Roles at the Compassion East Foundation
Indonesia”, Journal of Research and Business Management, Volume 3 Number 1, 2015, 33-46
Jaros, Stephen. 2007. Meyer and Allen Model of Organizational Commitment: Measurement Issues, The Icfai Journal of Organizational Behavior, Volume 6, Number 4, Pages 7-25.
Kussudyarsana and Soepatini. 2008. The influence of women's objective careers on case worker-family conflict at the Muhammadiyah University of Surakarta, Humanities Research Journal, Vol. 9, No.2, August 2008: 128-145.
Laksmi, Nimas Ayu Putri and Coolichul Hadi. 2012. "The Relationship between Dual Role Conflict (Work Family Conflict) and Job Satisfaction among Employees in the Production Department of PT. Journal of Industrial and Organizational Psychology, Vol 1 No 2, June. Lathifah, Ifah. 2008. The Effect of Work-Family Conflict on Turnover Intention with Job Satisfaction as an Intervening Variable (Empirical Study on Authorized Public Accounting Firms in Indonesia (eprints.undip.ac.is/17716).
Lee, B. and Jeong, T. 2013. An Effect of Work-Family Conflict on Turnover Intention and Organizational Commitment. Journal of Digital Convergence, 11(8), pp.75-93.
McClean, L, Andrew, T. 2000. Commitment, Satisfactions, Stress and Control Among Social Service Managers and Social Workers in the Uk. In: Administration in Social Work, 23(3/4),93-117.
McNall, L. A., Masuda, A. D., & Nicklin, J. M. (2010). Flexible work arrangements, job satisfaction, and turnover intentions: the mediating role of work-to-family enrichment. The Journal of Psychology: Interdisciplinary and Applied, 144(1), 61–81.https://doi.org/https://doi.org/10.1080/00223980903356073
Mor Barak, M.E., Nissly, J.A., & Levin, A. (2001). Antecedents to retention and turnover among child welfare, social work, and other human service employees: What can we learn from past research? A review and metanalysis. Social Service Review, 75, 625–661.
Netermeyer, RG, Brashear Alenjandro, T., Boles, JS 2004. A crossnational Model Of Job-related Outcomes of Work Role and Family Role variables: a retail sales context.In: Journal of the Academy of Marketing, Science, 32(1 ),49-60.
Park Jae San and Kim Tae Hyun. 2009. Do Types of Organizational Culture Matter in Nurse Job Satisfaction and Turnover Intention. Leadership in Health Services, 22(1), pp:20-38.
Primastuti, E. 2000. The Dual Role of Women in the Family. In Scientific Studies Series, 10(1), 54-63.
Rini, JF, 2002. Job Stress. http://www.e-psikologi.com/problem/stres.htm. (February 1, 2015).
Roboth, Jane Y. 2015. "Work Family Conflict, Work Stress and Performance of Women with Multiple Roles at the Compassion East Indonesia Foundation", Journal of Business and Management Research, Vol.3, No.1, pp. 33-46.
Salleh, R, Mishaliny SN and Haryani H. 2012. Job Satisfaction, Organizational Commitment and Turnover Intention: A Care Study on Employees of a Retail Company in Malaysia. World Academy of Science, Engineering and Technology, pp: 316-328.
Singarimbun, Masri, and Sofian Efendi. 2006. Survey Research Methods (LP3ES: Jakarta).
Sugiyono. 2006. Business Research Methods, CV Alphabeta Publisher, Bandung.
Sugiyono. 2015. Educational Research Methods (Quantitative, Qualitative and R&D Approaches) (CV. Alfabeta: Bandung).
Tett, RT and Meyer JP, 1993. Job Satisfaction, Organizational Commitment, Turnover Intention and Turnover. Personnel Psychology.46 :153-167.
Widyaningrum, AI Pongtuluran. Y,. and Tricahyadinata.I. 2013. The Effect of Dual Role Conflict and Work Stress on the Performance of Female Employees at the Era Mart 5000 Supermarket in Samarinda. Journal of the Faculty of Economics, Mulawarman University.
Wulandari, I., & Adnyani, I. (2016). The Effect of Work Family Conflict on Turnover Intention Through Mediating Job Satisfaction at the Grand Inna Hotel Kuta. Udayana University Management E-Journal, 5(10), 245382.
Yani, NWMSA, Sudibya, IGA, & Rahyuda, AG (2017). The Influence of Work-Family Conflict and Job Stress on Job Satisfaction and Turnover Intention of Female Employees. Udayana University Economics and Business E-Journal, 5(3), 629–658.
