THE INFLUENCE OF WORKLOAD AND MOTIVATION ON EMPLOYEE PERFORMANCE THROUGH JOB SATISFACTION AT PT JASA RAHARJA NORTH SUMATRA BRANCH
Main Article Content
Dwi Haryanto
Prihatin Lumbanraja
Vivi Gusrini Rahmadani
The study examines the impact of workload and motivation on employee performance, with job satisfaction acting as a mediating variable, at PT Jasa Raharja North Sumatra Branch. A quantitative approach using path analysis was employed to assess relationships among variables. Data were collected through a structured questionnaire from employees selected via proportionate stratified random sampling. The findings indicate that workload negatively affects job satisfaction, while motivation positively influences both job satisfaction and employee performance. Additionally, job satisfaction significantly enhances performance and serves as a crucial mediator in the relationship between workload, motivation, and performance. These results highlight the importance of managing workload efficiently and fostering motivation to improve employee job satisfaction and overall performance. The study provides valuable managerial implications, suggesting that organizations should optimize workload distribution and implement motivation-enhancing strategies to maximize employee productivity. By integrating job satisfaction as a strategic factor, companies can create a more conducive work environment, ultimately leading to better performance outcomes. This research contributes to the existing body of knowledge by confirming the mediating role of job satisfaction in workplace dynamics and offering practical insights for corporate human resource management.
Ahmad, Y., Tewal, B., & Taroreh, R. N. (2019). Pengaruh stres kerja, beban kerja, dan lingkungan kerja terhadap kinerja karyawan pada PT. FIF Group Manado. Jurnal EMBA: Jurnal Riset Ekonomi, Manajemen, Bisnis dan Akuntansi, 7(3), 2811–2820.
Agus Dwi Cahya, & Novia Tri Ratnasari. (2021). Pengaruh lingkungan kerja, stres kerja, dan motivasi kerja terhadap kinerja karyawan (Studi Kasus UMKM Buah Baru Online (BBO) di Gamping Yogyakarta). Jurnal Bingkai Ekonomi, 6(2), 71-83.
Abdi Mohamud, S., Ibrahim, A. A., & Hussein, J. M. (2017). The effect of motivation on employee performance: Case study in Hormuud Company in Mogadishu, Somalia. International Journal of Development Research, 9(11), 17009-17016.
Bahri Syamsul, & Wahyudi Mulia. (2019). Pengaruh beban kerja dan motivasi terhadap kinerja pegawai Lembaga Pemasyarakatan Kelas II/B Bangkinang Kota. Vol. 1, No. 1.
Ghozali, I. (2018). Aplikasi analisis multivariate dengan program SPSS (Edisi ketujuh). Semarang: Badan Penerbit Universitas Diponegoro.
Martoyo, S. (2018). Manajemen sumber daya manusia (Yogyakarta: BPFE).
Mangkunegara, A. P. (2017). Manajemen sumber daya manusia perusahaan (Bandung: PT Remaja Rosdakarya).
Robbins, S. P., & Judge, T. A. (2018). Perilaku organisasi (Buku 1, Edisi ke-12). Jakarta: Salemba Empat.
Haryo, B. D., & W, H. D. (2018). Pengaruh pelatihan kerja, motivasi kerja, dan lingkungan kerja terhadap produktivitas kerja karyawan PT. Metec Semarang. Diponegoro Journal of Management, 1–6.
Rivai, V., & dkk. (2018). Manajemen sumber daya manusia untuk perusahaan: Dari teori ke praktik (Depok: PT RajaGrafindo Persada).Gerson, RF (2004). Measuring Customer Satisfaction. Jakarta: PPM.
