Vol. 5 No. 5 (2025): October

Ahmed, S., Asheq, A. Al, Ahmed, E., Chowdhury, U. Y., Sufi, T., and Mostofa, M. G. (2023). The intricate relationships of consumers’ loyalty and their perceptions of service quality, price and satisfaction in restaurant service. The TQM Journal, 35(2), 519–539. https://doi.org/10.1108/TQM-06-2021-0158

Cahyo, A. S. T., Tulhusnah, L., and Pramitasari, T. D. (2022). Pengaruh kualitas pelayanan dan lokasi terhadap loyalitas pelanggan dengan kepuasan konsumen sebagai variabel intervening pada cafe and resto azalea. Jurnal Mahasiswa Entrepreneur, 1(6), 1234–1248.

Chen, P. T., and Hu, H. H. (2010). The effect of relational benefits on perceived value in relation to customer loyalty: An empirical study in the Australian coffee outlets industry. International Journal of Hospitality Management, 29(3), 405–412. https://doi.org/10.1016/j.ijhm.2009.09.006

El-Adly, M. I. (2019). Modelling the relationship between hotel perceived value, customer satisfaction, and customer loyalty. Journal of Retailing and Consumer Services, 50, 322–332. https://doi.org/10.1016/j.jretconser.2018.07.007

Fonna, A., Adam, M., Roli, T., and Putra, I. (2022). The Effect of Perceived Retail Service Quality , Emotional Value , and Image on Customer Loyalty at Public Gas Stations ( SPBU ) In Banda Aceh City : Customer Satisfaction as an Intervening Variable. International Journal of Scientific and Management Research, 5(6), 58–71.

Ge, Y., Yuan, Q., Wang, Y., and Park, K. (2021). The structural relationship among perceived service quality, perceived value, and customer satisfaction-focused on starbucks reserve coffee shops in Shanghai, China. Sustainability (Switzerland), 13(15). https://doi.org/10.3390/su13158633

HA, M.-T. (2021). The impact of customer experience on customer satisfaction and customer loyalty. Turkish Journal of Computer and Mathematics Education, 12(14), 1027–1038.

Habibi, A., and Rasoolimanesh, S. M. (2020). Experience and Service Quality on Perceived Value and Behavioral Intention: Moderating Effect of Perceived Risk and Fee. Journal of Quality Assurance in Hospitality & Tourism, 22(6), 711-737. https://doi.org/10.1080/1528008X.2020.1837050

Hosseini, S., and Cortes-macías, R. (2022). Extending the memorable tourism experience construct : An investigation of tourists ’ memorable dark experiences. Journal of Vacation Marketing, (July), 1–24. https://doi.org/10.1177/13567667221113078

Huang, Y., and Bunchapattanasakda, C. (2023). Influence of Marketing Mix Strategy on Brand Equity Enhancement of Chinese Dried Forest Fruit Brands Based on Customer Mind Model. ABAC Journal, 43(4), 318–339. https://doi.org/10.59865/abacj.2023.53

Ilyas, G. B., Munir, A. R., and Tamsah, H. (2021). The influence of digital marketing and customer perceived value through customer satisfaction on customer. Journal of Legal, Ethical and Regulatory Issues, 4(March 2025).

Intan, D. R., Ginting, L. N., Purba, K. F., and Pirngadi, R. S. (2024). Pengaruh Kualitas Layanan, Kualitas Produk Dan Atmosfir Toko Terhadap Kepuasan Dan Loyalitas Konsumen. Jurnal Bisnis & Kewirausahaan, 20(01), 7–14.

Javed, F. (2017). Customer satisfaction and customer perceived value and its impact on customer loyalty : the mediational role of customer relationship management. Journal of Internet Banking and Commerce, 22(May).

Karim, R. Al, Sobhani, F. A., Rabiul, K., Lepee, N. J., Kabir, M. R., Abdul, M., and Chowdhury, M. (2022). Linking Fintech Payment Services and Customer Loyalty Intention in the Hospitality Industry : The Mediating Role of Customer Experience and Attitude. Sustainability, 14, 1–16. https://doi.org/https://doi.org/10.3390/ su142416481

Karundeng, D. R., Suyanto, M. A., Usu, I., and Rahman, S. (2024). Pengaruh nilai pelanggan, kepuasan, dan kepercayaan terhadap loyalitas penumpang maskapai garuda indonesia di bandar udara jalaluddin gorontalo. Bussman Journal: Indonesian Journal of Business and Management, 4(1), 16–30.

Khairawati, S. (2020). Effect of customer loyalty program on customer satisfaction and its impact on customer loyalty. International Journal of Research in Business & Social Science, 9(1), 15–23.

Khawaja, L., Ali, A. A., and Mostapha, N. (2021). The mediating effect of customer satisfaction in relationship with service quality, corporate social responsibility, perceived quality and brand loyalty. Management Science Letters, 11, 763–772. https://doi.org/10.5267/j.msl.2020.10.030

Kim, J. (2014). The antecedents of memorable tourism experiences : The development of a scale to measure the destination attributes associated with memorable experiences. Tourism Management, 44, 34–45. https://doi.org/http://dx.doi.org/10.1016/j.tourman.2014.02.007

Klaus, P., and Maklan, S. (2013). Towards a Better Measure of Customer Experience. International Journal OfMarket Research, 55(2), 227–246.

Kotler, P., Keller, K. L., Ang, S. H., Tan, C. T., and Leong, S. M. (2018). Marketing management: an Asian perspective. Pearson Harlow.

Kuppelwieser, V., Klaus, P., and Manthiou, A. (2021). The role of customer experience in the perceived value-word-of-mouth relationship. Journal of Service Marketing, 36(3), 364–378. https://doi.org/10.1108/JSM-11-2020-0447

Kusumawati, A., and Rahayu, K. S. (2020). The effect of experience quality on customer perceived value and customer satisfaction and its impact on customer loyalty. The TQM Journal, 32(6), 1525–1540. https://doi.org/10.1108/TQM-05-2019-0150

Lee, S., and Kim, H. (2021). A Study on the Impact of Coffee Service Quality on Customer Satisfaction and Loyalty. Turkish Journal of Computer and Mathematics Education, 12(10), 978–986.

Lemke, F., Clark, M., and Wilson, H. (2011). Customer Experience Quality : An exploration in business and consumer contexts using repertory grid technique. Journal of the Academy OfMarketing Science, 39, 846–869.

Lesmana, R., Sutarman, A., and Sunardi, N. (2021). Open Access Building A Customer Loyalty Through Service Quality Mediated by Customer Satisfaction. American Journal of Humanities and Social Sciences Research, 5(3), 38–45.

Loh, Z., and Hassan, S. H. (2022). Consumers’ attitudes, perceived risks and perceived benefits towards repurchase intention of food truck products. British Food Journal, 124(4), 1314–1332. https://doi.org/10.1108/BFJ-03-2021-0216

Makudza, F. (2021). Augmenting customer loyalty through customer experience management in the banking industry. Journal of Asian Business and Economic Studies, 28(3), 191–203. https://doi.org/10.1108/JABES-01-2020-0007

Munawaroh, S., and Alvionita, M. (2025). Pengaruh kualitas produk dan kualitas pelayanan terhadap loyalitas pelanggan dengan kepuasan pelanggan sebagai variabel mediasi pada pelanggan swasana cafe berau. JEMMA (Jurnal of Economic, Management, and Accounting), 8(1), 19–29.

Muntasin, M., Utami, S., and Chan, S. (2021). Sequential variable perceived value and customer satisfaction in mediating the influence of switching cost and service quality on the loyalty of insurance policy holders in Banda Aceh , Indonesia. International Journal of Multidisciplinary Research and Growth Evaluation, 2(4), 652–659.

Mursid, A., and Anoraga, P. (2021). Halal destination attributes and revisits intention : the role of destination attractiveness and perceived value. INTERNATIONAL JOURNAL OF TOURISM CITIES, 8(2), 513–528. https://doi.org/10.1108/IJTC-03-2021-0040

Mustikasari, A., Krisnawati, M., and Sutrisno, E. (2021). Customer Experience and Repurchase Intention in Multi-Channel : Customer Satisfaction as Mediating Variable. Journal of Industrial Distribution & Business, 12(3), 7–19.

Natawijaya, S. A., and Keni. (2018). Pengaruh Customer Perceived Value, Service Quality, dan Physical Environment terhadap Kepuasan dan Kesetiaan Pelanggan. Jurnal Manajemen Bisnis Dan Kewirausahaan, 2(2), 74–82.

Nyamekye, M. B., Adam, D. R., Boateng, H., and Kosiba, J. P. (2023). Place attachment and brand loyalty: the moderating role of customer experience in the restaurant setting. International Hospitality Review, 37(1), 48–70. https://doi.org/10.1108/ihr-02-2021-0013

Nyan, L. M., Rockson, S. B., and Addo, P. K. (2020). The Mediation Effect of Customer Satisfaction on the Relationship Between Service Quality and Customer Loyalty. Journal of Management and Strategy, 11(3), 13. https://doi.org/10.5430/jms.v11n3p13

Patma, T. S., Kusumawati, A., Mauludin, H., and Zaini, A. (2020). Mediating Effect of Customer Perceive Value on Experience Quality and Loyalty Relationship. Utopía y Praxis Latinoamericana, 25(6), 524–536.

Paulose, D., and and Shakeel, A. (2022). Perceived Experience, Perceived Value and Customer Satisfaction as Antecedents to Loyalty among Hotel Guests. Journal of Quality Assurance in Hospitality & Tourism, 23(2), 447–481. https://doi.org/10.1080/1528008X.2021.1884930

Praditbatuga, P., Treetipbut, S., and Chantarak, S. (2022). The influence of service and food quality and perceived value on customer satisfaction of thai casual dining. 42(2), 52–69.

Pramono, R., Sartjie, I., Roon, J., and Orlina, M. (2022). Determining Experience Quality on Customers ’ Perceived Value , Satisfaction and Loyalty. Fokus Bisnis: Media Pengkajian Manajemen Dan Akuntansi, 21(2), 132–146. https://doi.org/10.32639/fokbis.v21i2.52

Rajput, A., and Gahfoor, R. Z. (2020). Satisfaction and revisit intentions at fast food restaurants. Future Business Journal, 6(1), 13. https://doi.org/10.1186/s43093-020-00021-0

Rama, A., Barusman, P., and Lampung, U. B. (2024). What Does Service Quality , Perceived Value , and Customer Trust Have to Do with Customer Loyalty for Go-Food Users in The Gojek App ? Using Customer Satisfaction Performs as a Modera ... What Does Service Quality , Perceived Value , and Customer Trust Ha. Kurdish Studies, 12(2), .698-723. https://doi.org/10.58262/ks.v12i2.055

Rasool, A., Shah, F. A., and Tanveer, M. (2021). Relational Dynamics between Customer Engagement , Brand Experience , and Customer Loyalty : An Empirical Investigation Relational Dynamics between Customer Engagement ,. Journal of Internet Commerce, (Maret). https://doi.org/10.1080/15332861.2021.1889818

Ristia, N. D., and Marlien, R. . (2022). YUME : Journal of Management Pengaruh Pengalaman Pelanggan , Nilai Pelanggan , dan Kualitas Layanan terhadap Kepuasan Pelanggan ( Studi Pada Abstrak. YUME : Journal of Management, 5(1), 1–16.

Sebayang, S. K., and Situmorang, S. H. (2019). Pengaruh Nilai Pelanggan , Kepuasan Pelanggan dan Kepercayaan terhadap Loyalitas Pelanggan pada Kedai Kopi Online di Kota Medan. Jurnal Inovasi Bisnis Dan Manajemen Indonesia, 02(02), 220–235.

Setiawan, E. B., Valdhavessa, D., Bambang, H., Marina, S., Desa, L., Bilqis, F. R., … Sidjabat, S. (2021). How To Build Customer Loyalty : Through Customer Experience, Perceived Price, And Customer Satisfaction. Turkish Journal of Computer and Mathematics Education, 12(4), 1546–1554.

Setiawan, E., Fitriyani, E. N., Islam, U., and Salatiga, N. (2024). The influence of implementing islamic business ethics, product quality, and islamic service quality on consumer loyalty with consumer satisfaction as. Journal of Islamic Enterpreneurship and Management, 4(2), 97–108.

Slack, N. J. (2020). Influence of fast-food restaurant service quality and its dimensions on customer perceived value , satisfaction and behavioural intentions. British Food Journal, 123(4), 1324–1344. https://doi.org/10.1108/BFJ-09-2020-0771

Surahman, I. G. N., Yasa, P. N. S., and Wahyuni, N. M. (2020). The Effect of Service Quality on Customer Loyalty Mediated by Customer Satisfaction in Tourism Villages in Badung Regency. Jurnal Ekonomi & Bisnis JAGADITHA, 7(1), 46–52. https://doi.org/10.22225/jj.7.1.1626.46-52

Tendur, S. T. E., Hutabarat, V. V., and Tumbelaka, S. S. X. (2021). Price Perception , Service Quality and Customer Satisfaction ( Empirical Study on Cafes at Tondano City ). International Journal of Tourism & Hospitality in Asia Pasific, 4(3), 19–31.

Tuncer, I., Unusan, C., and Cobanoglu, C. (2020). Service Quality, Perceived Value and Customer Satisfaction on Behavioral Intention in Restaurants: An Integrated Structural Model. Journal of Quality Assurance in Hospitality and Tourism, 00(00), 1–29. https://doi.org/10.1080/1528008X.2020.1802390

Won, T. La, and Nuangjamnong, C. (2022). The Effect of Coffee-mix Experience and Experience Quality through Perceived Value , Satisfaction towards Repurchase Intention in Myanmar. AU-GSB e-Journal, 15(1), 12–23.

Yarsini, N. W., and Suparna, G. (2023). Peran perceived value memediasi pengaruh service quality terhadap customer loyalty pada pelanggan. E-Jurnal Ekonomi Dan Bisnis Universitas Udayana, 12(11), 2298–2307. https://doi.org/https://doi.org/10.24843/EEB.2023.v12.i11.p18

Yesitadewi, V. I., and Widodo, T. (2024). The Influence of Service Quality , Perceived Value , and Trust on Customer Loyalty via Customer Satisfaction in Deliveree Indonesia. 25(198), 418–424. https://doi.org/10.47750/QAS/25.198.44

Yunus, M., Chan, S., and Halim, N. N. (2021). The Effect Of Product Quality, Image Congruity, And Contextual Experience On Customer Perceived Value And Its Impact On Repurchase Intentions Of Packaged Coffee Customers: Testing Differences In The Coffee Shops, Supermarkets, And Souvenir Outlets. International Journal of Business Management and Economic Review, 4(03), 162–173.

Zaid, S., and Patwayati, P. (2021). Impact of Customer Experience and Customer Engagement on Satisfaction and Loyalty : A Case Study in Indonesia. Journal of Asian Finance, Economics and Business, 8(4), 983–992. https://doi.org/10.13106/jafeb.2021.vol8.no4.0983