JEFRY WAHYU SANTOSO; ARIEF NOVIARAKHMAN ZAGLADI. THE EFFECT OF SERVICE QUALITY, CUSTOMER SATISFACTION, AND PERCEIVED VALUE ON CUSTOMER LOYALTY WITH COMMUNICATION QUALITY AS A MODERATING VARIABLE (A CASE STUDY OF BANK JATIM KCP MALANG CUSTOMERS). International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS), [S. l.], v. 6, n. 2, p. 433–454, 2026. Disponível em: https://radjapublika.com/index.php/IJEBAS/article/view/5446. Acesso em: 30 apr. 2026.