TUAH SAIDI MARDHONA S; BAMBANG SATRIAWAN; NOLLA PUSPITA DEWI; BASRI. LEADERSHIP, EMPLOYEE COMPETENCE, AND FACILITIES AS DETERMINANTS OF SERVICE QUALITY: SELF-EFFICACY MEDIATION AT BATAM CUSTOMS PASSENGER TERMINALS. International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS), [S. l.], v. 6, n. 6, p. 3186–3194, 2026. Disponível em: https://radjapublika.com/index.php/IJEBAS/article/view/6534. Acesso em: 6 oct. 2026.