[1]
Jefry Wahyu Santoso and Arief Noviarakhman Zagladi, “THE EFFECT OF SERVICE QUALITY, CUSTOMER SATISFACTION, AND PERCEIVED VALUE ON CUSTOMER LOYALTY WITH COMMUNICATION QUALITY AS A MODERATING VARIABLE (A CASE STUDY OF BANK JATIM KCP MALANG CUSTOMERS)”, IJEBAS, vol. 6, no. 2, pp. 433–454, Apr. 2026.