Mufida Sari, Endang Sulistya Rini, and Syafrizal Helmi Situmorang. “THE INFLUENCE OF SERVICE INNOVATION AND SELF SERVICE TECHNOLOGY ON E-LOYALTY IN USING CASH BNI MANAGEMENT THROUGH E-SATISFACTION ON PT BANK NEGARA INDONESIA (PERSERO) Tbk. MEDAN BRANCH OFFICE”. International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS), vol. 4, no. 2, Apr. 2024, pp. 421-42, doi:10.54443/ijebas.v4i2.1548.