Tuah Saidi Mardhona S, Bambang Satriawan, Nolla Puspita Dewi, Basri. LEADERSHIP, EMPLOYEE COMPETENCE, AND FACILITIES AS DETERMINANTS OF SERVICE QUALITY: SELF-EFFICACY MEDIATION AT BATAM CUSTOMS PASSENGER TERMINALS. IJEBAS [Internet]. 2026 Oct. 3 [cited 2026 Oct. 6];6(6):3186-94. Available from: https://radjapublika.com/index.php/IJEBAS/article/view/6534