Laura Agustina Hasibuan, Sukaria Sinulingga, Linda T. Maas. THE EFFECT OF SERVICE QUALITY ON PARTICIPANT SATISFACTION AND ITS IMPACT ON PARTICIPANT LOYALTY OF BPJS KETENAGAKERJAAN NORTH MEDAN BRANCH. IJEBAS [Internet]. 2023 Feb. 10 [cited 2025 Jan. 31];3(1):239-52. Available from: https://radjapublika.com/index.php/IJEBAS/article/view/681