International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS)

ANALYSIS OF OPERATIONAL FAILURES AT PT. APP USING ROOT CAUSE ANALYSIS

Abdullah Ayman Salmin — 2024-12-30

PT. APP faces significant challenges in meeting customer demands due to persistent production inefficiencies, particularly in the Kiln Dry and Finishing stages. These inefficiencies result in delays, poor product quality, and workflow disruptions, leading to customer dissatisfaction and increased operational costs. Key issues include cracks, peeling paint, and dents in the final product, which are rooted in inadequate training, outdated machinery, suboptimal methods, and environmental conditions. The study aims to analyze and address these bottlenecks to improve the company's operational performance and customer satisfaction. This research adopts a structured methodology, utilizing Root Cause Analysis (RCA) with the 5 Why technique to systematically investigate the underlying factors contributing to production inefficiencies. Complementary tools like Pareto Analysis and Fishbone Diagrams are employed to prioritize critical defects and categorize their root causes into six factors: Manpower, Machine, Materials, Methods, Measurement, and Mother Nature. Based on these analyses, practical solutions are proposed, including process standardization, equipment upgrades, enhanced quality control, and environmental controls to stabilize production conditions and reduce defects. The findings reveal that addressing the primary defects—cracks, peeling paint, and dents—can significantly enhance production efficiency and product quality. Implementing targeted interventions such as structured worker training, improved material handling, and updated equipment yielded substantial improvements in operational performance. This study highlights the importance of a systematic approach to problem-solving and provides actionable strategies for sustainable improvement, laying the groundwork for future research into advanced manufacturing technologies and sustainable practices..

THE IMPACT OF WORK CONFLICT, WORK ENVIRONMENT, AND SELF-AWARENESS ON EMPLOYEE PERFORMANCE WITH JOB SATISFACTION AS AN INTERVENING VARIABLE AT THE EMPLOYEES OF PROF. DR. CHAIRUDDIN PANUSUNAN LUBIS EDUCATIONAL HOSPITAL

Sartika Ningsih — 2024-12-30

Hospitals are considered as one of the organizations or health facilities that have an important role in improving the degree of public health. In an effort to provide comprehensive health services, an evaluation of the performance and satisfaction of hospital employees is needed. This study aims to find out and analyze the influence of work conflicts, work environment, and self-awareness on employee performance through job satisfaction of employees of Prof. Dr. Chairuddin Panusunan Lubis Teaching Hospital. This research is an associative research and the type of data used is quantitative data. The population in this study is an employee of the Prof. Dr. Chairuddin Panusunan Lubis Teaching Hospital. The number of samples in this study is 120 respondents. The data analysis used is structural equation modeling. The results of this study show that work conflicts directly have a negative and significant effect on job satisfaction and employee performance. Meanwhile, the work environment and self-awareness directly have a positive and significant effect on the work and performance of employees. Indirectly, work conflicts have a negative and significant effect on employee performance through job satisfaction. Meanwhile, the work environment and self-awareness indirectly have a positive and significant effect on employee performance through job satisfaction.

THE EFFECT OF COMPENSATION AND LEADERSHIP ON EMPLOYEE PERFORMANCE OF PT. DUET PRATAMA SAMUDRA WITH WORK MOTIVATION AS INTERVENING VARIABLES

Musparina — 2024-12-12

Performance at PT. Duet Pratama Samudra with Work Motivation as an Intervening Variable. The research method used is a quantitative method using the help of Smart PLS version 3.0 which is collected from the results of distributing questionnaires to employees of PT. Pratama Samudra Duet . The analysis method used in this study is to use an instrument test, namely validity and reliability tests. measurement model (outer model) namely validity test, reliability test, then structural model (inner model) includes: coefficient of determination / r-square (r2), goodness of fit model and hypothesis testing with t-statistic test and indirect effect test ( indirect effect). The results of Smart PLS 3.0 in this study are that compensation affects employee motivation, leadership affects work motivation, compensation does not affect employee performance, leadership affects employee performance, work motivation does not affect employee performance, work motivation can mediate the relationship between Compensation and Employee Performance, Work Motivation cannot mediate the relationship between Leadership and Employee Performance.

EVALUATION OF CHANGE MANAGEMENT IMPLEMENTATION FOR THE ENHANCEMENT OF THE ELECTRONIC-BASED GOVERNMENT SYSTEM IN THE PROVINCIAL GOVERNMENT OF NORTH SUMATRA

Franky Sihaloho — 2024-12-30

This study aims to evaluate the implementation of change management to enhance the Electronic-Based Government System (SPBE) in the Provincial Government of North Sumatra by integrating the ITIL 4 approach into SPBE change management processes. A descriptive qualitative approach was employed to identify the strengths and weaknesses of the implementation through interviews, surveys, and document analysis. The findings reveal that the effectiveness of change management is influenced by policy readiness in the form of guidelines, the capacity of human resources to manage changes, and the stages of addressing changes supported by technological infrastructure. This study recommends developing a change management guideline that integrates ITIL 4 processes (risk identification, impact assessment, approval, implementation, and evaluation) with SPBE change management stages (planning, analysis, development, implementation, monitoring, and evaluation). Additionally, the establishment of a structured change management team and the development of systematic and iterative Standard Operating Procedures (SOPs) are suggested to ensure effective change management. The collaboration between the ITIL 4 approach and SPBE change management processes is expected to enhance the maturity level of change management, support sustainable digital transformation, and optimize the quality of electronic-based public services in the Provincial Government of North Sumatra.

THE EFFECT OF TWIN DEFICIT ON ECONOMIC GROWTH IN INDONESIA

Lya Novaria Nainggolan — 2024-12-31

This study aims to determine the Effect of Twin Deficit on Economic Growth in Indonesia. This study uses a data analysis model with stationarity test, determination of Lag Length, granger causality test and VAR estimation consisting of Impulse Response Function (IRF) and Forecast Error Variance Decomposition (FEVD). The results of this study indicate that EG has a causal effect on BD, while no significant causal relationship was found from BD to EG. Meanwhile, based on the results of VAR estimation, the budget deficit variable has a positive and significant coefficient on economic growth in the short term, indicating that an increase in the budget deficit can provide a temporary boost to economic growth. IRF analysis shows that shocks to the budget deficit cause a positive response to economic growth.

PROSPECTUS OF IMPROVING THE COMPANY'S FINANCIAL PERFORMANCE PT SAMUDERA INDONESIA TBK

Rico Nur Ilham — 2024-12-10

This study aims to conduct a comprehensive financial statement analysis of PT Samudera Indonesia Tbk and its subsidiaries, focusing on key financial ratios to evaluate the company's performance. The analysis includes liquidity ratios, solvency ratios, profitability ratios, and market ratios, providing insight into the company's financial health. The method used for this analysis is quantitative descriptive analysis using financial statement data. The research data and information were obtained from the Indonesia Stock Exchange. The findings show that PT Samudera Indonesia Tbk maintains a strong liquidity position, with a Current Ratio of 2.40 and a Quick Ratio of 2.39, indicating adequate capacity to meet short-term obligations. The solvency analysis reveals a Debt to Equity Ratio of 0.83, indicating a balanced capital structure with a manageable debt level. Profitability methods, including Earnings Per Share (EPS) of 0.0067 and Price to Earnings (P/E) Ratio of 2.68, reflect the company's ability to generate profits, although a low P/E Ratio may indicate undervaluation in the market. In addition, the high Dividend Yield of 12.78% highlights the company's commitment to rewarding shareholders, despite potential risks related to the sustainability of the dividend. Overall, this analysis concludes that PT Samudera Indonesia Tbk has shown solid financial performance, making it an attractive choice for investors seeking stable returns.

DEFECT PRODUCT REDUCTION IN RICE PRODUCTION AT UD JAVA DWIPA USING SIX SIGMA METHOD

Reza Ahaddin Ramadhan — 2024-12-30

The organic rice production process at UD Java Dwipa has faced recurring quality defects, including loosened packaging, contamination with unwanted materials, expired products, and dirty packaging. These issues have led to increased operational costs, inefficiencies, and declining customer satisfaction, raising concerns about the company's ability to consistently deliver high-quality organic rice to its customers. Given the growing competition in the organic rice market and the importance of maintaining product integrity, addressing these challenges is critical for UD Java Dwipa to sustain its market position and reputation. This research employs the Six Sigma DMAIC framework to systematically identify, analyze, and mitigate the root causes of defects. Data collection methods include Failure Mode and Effects Analysis (FMEA), Pareto analysis, and fishbone diagrams, complemented by insights from interviews and production data reviews. Key corrective actions prioritized based on frequency and impact include developing stricter Standard Operating Procedures (SOPs), providing comprehensive operator training, and implementing preventive maintenance for sealing machines. A control phase ensures sustainability through regular audits, real-time defect monitoring, and enhanced process documentation. The findings demonstrate significant reductions in defect rates and improvements in operational efficiency following the implementation of corrective measures. The process capability improved, with the Sigma Level increasing from 3.69 to 4.06, reflecting enhanced production consistency. These results highlight the effectiveness of a structured quality management approach in resolving production challenges and emphasize the importance of continuous monitoring to maintain quality standards in the competitive organic rice market.

THE EFFECT OF MULTI MEETING AND MULTI TASKING ON WORK STRESS OF PT. PELINDO MULTI TERMINAL WORKERS

Inomo Pratama — 2024-12-14

In this digital era, high work demands often make many employees trapped in a cycle of multi-meeting and multi-tasking. This can indeed help complete many tasks in a short time, but on the other hand, it can also trigger work stress. This study aims to determine the magnitude of the influence of multi-meeting on work stress, to determine the magnitude of the influence of multi-tasking on work stress, and to determine the effect of multi-meeting and multi-tasking on work stress partially and simultaneously on PT Pelindo Multi Terminal workers. This study uses a quantitative research method. The population in this study were permanent workers at the Head Office of PT Pelindo Multi Terminal and the sample taken was 67 respondents. Sampling used the purposive sampling method. The data collection method used a questionnaire method measured using a Likert scale. The analysis methods used in this study were instrument testing, classical assumption testing, multiple linear regression analysis, and hypothesis testing. The test was conducted using Ms. Excel and SPSS version 29. The results of this study indicate that the multi-meeting variable has a positive and significant effect on work stress, and multi-tasking has a positive and significant effect on work stress, and multi-meeting and multi-tasking have a positive and significant effect simultaneously on work stress in PT Pelindo Multi Terminal workers.

WORKLOAD ANALYSIS IN DETERMINING THE NUMBER OF FRONTLINER EMPLOYEES AT BANK X

Rio Rahman — 2024-12-30

This study aims to analyze the workload of frontliner employees at Bank X and determine the optimal number of employees to enhance operational efficiency. The methods employed include work sampling and full-time equivalent (FTE). The results indicate that productive activities in the frontliner division accounted for 77.80%, non-productive activities 11.59%, and personal activities 10.61%. FTE analysis revealed that 2 employees had normal workloads, while 4 others experienced overload. Based on these findings, additional employees are required to balance workloads, bringing the ideal total workforce to 12 employees. This study provides essential recommendations for optimizing human resource planning at Bank

STRATEGY OF IMPLEMENTING ZERO WASTE BUSINESS MODEL IN COFFEE UMKM IN CENTRAL ACEH DISTRICT TOWARDS A SUSTAINABLE CIRCULAR ECONOMY

Dedy Darmansyah — 2024-12-31

This study was conducted in Central Aceh Regency, known as one of the largest coffee producers in Indonesia. Coffee is an important economic sector for the local community, but challenges related to waste management and environmental sustainability are still significant. This study aims to analyze the zero waste business model strategy in coffee MSMEs using SWOT analysis and Importance Performance Analysis (IPA). The results of IPA indicate that technology adoption, infrastructure development, coffee derivative products, and government policies are important aspects that require more attention. However, the understanding of business actors, technology adoption, and consumer awareness are considered good and need to be maintained. Stakeholder involvement is considered sufficient, while supply chain efficiency meets expectations but does not require high priority. The SWOT analysis reveals that the strengths of coffee MSMEs include resources and access to technology that support the zero waste business model. However, the main weaknesses include limited understanding of business actors, inadequate infrastructure, and suboptimal development of coffee waste-based derivative products. Opportunities include supply chain efficiency, minimal similar competitors, and high consumer interest in innovation. On the other hand, the main threat comes from less supportive government policies.

THE EFFECT OF DIVIDEND POLICY AND LEVERAGE ON COMPANY VALUE (STUDY OF FMCG COMPANIES LISTED ON THE STOCK EXCHANGE IN 2019-2023)

Febriana Roosmawati — 2024-12-11

Investors believe in the high value of the company because it shows good performance and profitable future prospects. Companies seek to increase profits or wealth, especially for their shareholders, by increasing the market value of the company's stock price. This study investigates how dividend policy and leverage affect the value of the company in Fast-Moving Consumer Goods (FMCG) companies listed on the Stock Exchange from 2020 to 2023. Secondary data obtained from relevant company financial statements were used in the data collection process. Panel data regression was used to test the hypotheses. The results show that dividend policy increases the value of the company, which means that investors consider a good dividend policy as an indicator of the health and growth of the company. Leverage also has a positive effect on the value of the company, indicating that the wise use of debt can increase the value of the company. This study makes an important contribution to the understanding of the factors that affect the value of the company in the context of the FMCG industry. The practical implication of this study is that company management can consider a better dividend policy, wise debt management as a strategy to increase their company value.

MANAGEMENT SUPPORT AND EMPLOYEE MINDSET IN IMPLEMENTING SUSTAINABLE LIVING CULTURE IN THE PLN NUSANTARA POWER ENVIRONMENT

Hilda Iriany — 2024-12-30

In order to maintain environmental sustainability and minimize the negative impacts of human activities on the earth, PLN Nusantara Power has implemented strategic steps to build a sustainable living culture. This effort is carried out as part of the company's commitment to achieving sustainability goals and carrying out environmental responsibilities. Challenges in implementing a sustainable living culture are often influenced by an ingrained organizational culture, which may be resistant to change or innovation. Top management support is key to overcoming these obstacles. Management must provide adequate facilities, provide rewards, and provide ongoing training to encourage change. The data analysis technique in this study was carried out with classical assumptions and multiple linear regression tests. The results of this study indicate that the Management Support Variable of 0.0264 and the Employee Mindset Variable of 0.556 show a positive and significant influence on the sustainable living culture. These results indicate that a positive employee mindset that is in line with the principles of sustainability is one of the important keys in creating a more environmentally friendly and sustainable work environment. Simultaneously, the two independent variables, namely management support and employee mindset, together have a positive and significant influence on the sustainable living culture.

STRATEGY TO INCREASE THE PERFORMANCE OF PROCUREMENT AT PT PLN (PERSERO) UIP SUMBAGUT

Nina Verawaty — 2024-12-14

Effective procurement is critical to improving business operational efficiency, reducing costs, and ensuring that required goods and services are available at the right quality and on time. In the 2020–2023 period, PT PLN (Persero) UIP Sumbagut faced problems in achieving contracted work targets, with an average of only 50% of the procurement plan. To achieve this, research needs to be conducted to evaluate the various components that influence procurement performance and develop solutions for improvement. This research uses a qualitative descriptive approach through observation and distribution of questionnaires, as well as case analysis and literature approaches. The TOWS analysis method is used to evaluate the strengths, weaknesses, opportunities, and threats faced during the procurement process. The results of the internal factor evaluation (IFE) and external factor evaluation (EFE) matrices show that this strategy is in Quadrant III, or the stabilization stage. The focus of this strategy is to maximize strengths and opportunities while reducing weaknesses and threats. The resulting strategies are accelerating the readiness of tender documents, optimizing the use of digital procurement, standardizing and updating tender documents and creating work instructions, utilizing information technology, increasing risk mitigation, increasing synergy and collaboration with stakeholders, as well as increasing HR competency.

ANALYSIS OF THE EFFECT OF HUMAN RESOURCE PLANNING, WORK MOTIVATION AND COMMUNICATION ON EMPLOYEE PERFORMANCE AT PT. GEMAR SUKAWATI INDAH MEDAN

Sahat Simbolon — 2024-12-24

This study aims to describe the effect of human resource planning, work motivation and communication on employee performance at PT Gemar Sukawati Medan. This research was conducted for 6 (months) starting from May 2021 to November 2021. This study used a saturated sample. The research subject was conducted on employees of PT Gemar Sukawati Medan with a population of 105 people. The instrument used is a questionnaire to collect data from the variables of human resource planning, work motivation, communication and employee performance. The data analysis technique used is validity test, reliability test, descriptive analysis, normality test, multicollinearity test, heteroscedasticity test, multiple linear regression analysis, t test, F test and coefficient of determination test. The descriptive results on the variables of human resource planning and work motivation are in the good category, while the communication and employee performance variables are in the very good category. Based on the partial analysis, human resource planning, work motivation and communication have a positive and significant effect on employee performance at PT Gemar Sukawati Medan. Simultaneously human resource planning, work motivation and communication have a positive and significant impact on employee performance at PT Gemar Sukawati Medan. The contribution of the variables of human resource planning, work motivation and communication to improving employee performance is 0.804 or 80.4% while the remaining 0.196 or 19.6% is influenced by other variables that the authors did not examine in this study such as leadership, work discipline

EXPLORING THE POTENTIAL OF AGRO-TOURISM FOR SUSTAINABLE RURAL DEVELOPMENT IN THE KASHMIR VALLEY, INDIA

Asif Bashir — 2024-12-30

Agro-tourism, the fusion of agriculture and tourism, is emerging as a viable strategy for rural development, especially in regions with rich agricultural heritage and scenic landscapes. This paper explores the potential of agro-tourism in the Kashmir Valley, a region known for its fertile land, traditional farming practices, and natural beauty. The study highlights the economic, social, and environmental benefits of agro-tourism, such as income diversification for farmers, job creation, and environmental sustainability. It also addresses the challenges that hinder the development of agro-tourism in Kashmir, including inadequate infrastructure, political instability, limited awareness among farmers, and environmental concerns. The paper emphasizes the need for strategic investments in infrastructure, farmer education, and effective marketing to promote the Kashmir Valley as a unique agro-tourism destination. Additionally, it discusses the importance of public-private sector collaboration and policy support to foster growth in the sector. Through sustainable practices and the preservation of local culture and traditions, agro-tourism in Kashmir can contribute to rural development, empower local communities, and provide an authentic experience for tourists. The findings suggest that with careful planning and execution, agro-tourism has the potential to play a significant role in revitalizing the region’s economy while promoting environmental conservation and cultural heritage.

ANALYSIS AND STRATEGY FORMULATION OF HEAVY EQUIPMENT DISTRIBUTOR COMPANIES IN INCREASING MARKET SHARE IN ACEH AND NORTH SUMATERA REGIONS

Alvino Mario Haloho — 2024-12-14

The global commodity economy continues to play a central role in international trade in 2024. According to a report from the World Bank, global commodity prices this year have increased by around 5% compared to the previous year, driven by high demand from major countries such as the United States, China, and OPEC countries. Heavy equipment plays an important role in supporting the main sectors of the global commodity economy, especially in Indonesia. PT XYZ is one of the industries that plays in the heavy equipment industry in Indonesia with the K brand Japan product. To provide the best service to customers, the company established a branch in the city of Medan, North Sumatra to get closer to customers for work areas in the provinces of North Sumatra and Aceh. The market conditions for heavy equipment in these two provinces are very competitive with various competing brands, indicating significant challenges that must be overcome to provide more service value to customers. This study aims to gain a comprehensive understanding of PT XYZ's position in the heavy equipment market, as well as to formulate effective strategies to overcome challenges in maintaining and increasing K's market share in the North Sumatra and Aceh regions.

UTILIZING SIX SIGMA TO MINIMIZE DEFECTS IN GAMIS AND TUNICS PRODUCTION AT MOOI CLOTHING LINE

Sultansyah Ilham Ramadhan — 2024-12-30

The fashion industry in Indonesia plays a critical role in the country’s economy, contributing significantly to employment and creative exports. However, recurring production defects, including uneven seams, fabric tearing, improper sizing, and missing buttons, present significant challenges for garment manufacturers such as MOOI Clothing Line. These quality issues not only increase operational costs through rework and waste but also threaten customer satisfaction and market competitiveness. This research aims to analyze and address the root causes of production defects using the Six Sigma DMAIC (Define, Measure, Analyze, Improve, Control) methodology.The study begins with the identification of critical defects at MOOI Clothing Line, where Pareto analysis reveals that uneven seams account for over 33% of total defects, making it the top priority for improvement. Through the Measure phase, Statistical Process Control (SPC) and process capability analysis are employed to assess defect trends and production stability. Results show that MOOI's current sigma level is approximately 3.17–3.55, highlighting the need for process improvement to meet the company's target of reducing defects to a maximum of 2%.Root cause analysis, conducted using Fishbone Diagrams, identifies critical factors such as inefficient workflow systems, lack of standardized quality control procedures, and insufficient operator training as primary contributors to defects. To address these issues, the research proposes an improved production workflow that segments sewing tasks by garment components (e.g., collars, sleeves, body parts), ensuring greater consistency and reducing variability. Additionally, the implementation of interim quality control checkpoints before final assembly enables early defect detection, minimizing rework and production inefficiencies.Further recommendations include enhancing operator skills through structured training programs, implementing robust Standard Operating Procedures (SOPs) for quality control, and introducing systematic defect documentation to monitor recurring issues. By fostering a culture of continuous improvement and leveraging Six Sigma tools, MOOI Clothing Line can significantly reduce defect rates, improve operational efficiency, and enhance customer satisfaction. The results of this research provide practical insights for garment manufacturers facing similar challenges and emphasize the importance of structured quality management systems in achieving sustainable production standards.

ANALYSIS OF THE INFLUENCE OF TRUST AND BRAND IMAGE ON CONSUMER SATISFACTION IN PRODUCT PURCHASES ON THE TOKOPEDIA APPLICATION AND IMPACT ON CUSTOMER LOYALTY (Case Study on Tokopedia Customers in Lubuklinggau, South Sumatra)

Ana Yanovi — 2024-12-30

This study aims to analyze the influence of trust and brand image on consumer satisfaction in purchasing products through the Tokopedia application, and to evaluate its impact on customer loyalty. Along with the rapid development of e-commerce in Indonesia, trust in online buying and selling platforms has become an important factor influencing consumer decisions. On the other hand, a strong brand image also contributes to forming positive perceptions regarding product and service quality. In this study, data were collected using questionnaires distributed to Tokopedia customers in Lubuklinggau, South Sumatra, with a representative sample. The analysis method used was multiple linear regression to test the relationship between variables. The results showed that both trust and brand image have a significant positive effect on customer satisfaction. Furthermore, customer satisfaction has been shown to contribute significantly to customer loyalty, indicating that satisfied consumers tend to make repeat purchases at Tokopedia. This research provides important contributions to marketing practices and strategy development to improve brand trust and image, which can ultimately support increased customer satisfaction and loyalty in this digital era. Therefore, Tokopedia marketing managers need to consider the results of this study in formulating effective policies and strategies to attract and retain customers.

THE EFFECT OF ENVIRONMENTAL COST AND CARBON ACCOUNTING ON PROFITABILITY WITH ENVIRONMENTAL PERFORMANCE AS A MODERATING VARIABLE IN MINING SECTOR COMPANIES LISTED ON THE INDONESIAN STOCK EXCHANGE

Heli — 2024-12-14

This research aims to prove whether there is an influence of environmental costs and carbon accounting on profitability performance of mining companies in Indonesia with environmental performance as a moderating variable. It is based on the emergence of research urgency as there is still a knowledge gap about environmental cost management and carbon accounting pratices which specifically affect profitability, especially in the mining sector which has unique challenges in its operations and environmental impact. This is causal, quantitative research and uses secondary data. There are 47 mining companies listed on the Indonesian Stock Exchange in 2021-2023 as a population. Research sample of 22 companies were selected using a purposive sampling technique with companies’ criteria that present financial reports for 3 consecutive years, earn profits during the 2021-2023 period and presenr a sustainable report for the preriod of 2021-2023. This research uses hypothesis data testing for logistic regression analysis using Eview 12 software. The results of data testing show that environmental costs have a positive and significant effect on profitability (H1 accepted). Carbon Accounting has a positive and significant effect on profitability (H2 accepted). Environmental performance has a significant effect moderates the relationship between environmental costs and profitability (H3 accepted) and Environmental performance has a significant effect moderates the relationship between carbon accounting and profitability (H4 rejected)

THE INFLUENCE OF FINANCIAL LITERACY, DEMOGRAPHIC FACTORS, LOCUS OF CONTROL AND PARENTAL INCOME ON BEHAVIOR STUDENT FINANCE (Study on Management Study Program Students at Bumi Persada University)

Muhammad Multazam — 2024-12-30

This study aims to determine the effect of financial literacy, demographic factors, locus of control, parental income on financial behavior in UNBP Management Study Program Students. The data used in this study are primary data with a sample of 115 students and distributed online using a questionnaire obtained from the main source, namely UNBP Management Study Program Students. The data analysis method uses multiple linear regression analysis. The results of this study partially indicate that the financial literacy variable has a positive and significant effect on the financial behavior of UNBP Management Study Program students, the demographic factor variable has a positive and significant effect on the financial behavior of UNBP Management Study Program students, the locus of control variable does not have a significant effect on the financial behavior of UNBP Management Study Program students, and the parental income variable has a positive and significant effect on the financial behavior of UNBP Management Study Program students.

THE INFLUENCE OF BRAND IMAGE AND LIFESTYLE ON THE DECISION TO PURCHASE BONIA BAGS AT THE LILI BONIA STORE IN KOTA TEBING TINGGI

Rani Puspita — 2024-12-12

This research aims to determine the influence of brand image and lifestyle on purchasing decisions for Bonia bags at the Lili Bonia shop, Tebing Tinggi City. The research method used is a quantitative method using SPSS version 25.00 which was collected from the results of distributing questionnaires to Bonia Bag consumers at the Lili Bonia Shop, Tebing Tinggi City . The analytical method used in this research is using instrument tests, namely validity and reliability tests. Classic assumption tests, namely normality test, multicollinearity test, heteroscedasticity test, multiple linear regression analysis, analysis of the coefficient of determination (R2), hypothesis tests, namely T test and F test. The results of SPSS in this research are that brand image influences purchasing decisions, lifestyle has no effect on purchasing decisions, brand image and lifestyle simultaneously influence purchasing decisions.

MARKETING STRATEGY INCREASING ASSET UNDER MANAGEMENT (AUM) CASE STUDY: PT MANDIRI INVESTMENT MANAGEMENT

Alriyanti Ambyah Saputri — 2024-12-30

Indonesia with a population of 2022 according to Indonesia Statistics Central Bureau (BPS) is 275 million people, while the total economically active in 2022 is 143.7 million people or 52% of the population. As of December 2023, total retail domestic investors in Indonesia were 12.16 million investors (8.5% of the economically active population or 4.42% of Indonesia's total population in 2022). PT Mandiri Manajemen Investasi as a subsidiary of Bank Mandiri, as of December 2023, manage AUM IDR 43.3 trillion or 5.3% market share of the industry. Mandiri Investasi offers its products through 2 channels, direct channel where investors buy products directly to Mandiri Investasi, and indirect channel where investor buy through selling agents. Mandiri Investasi faces challenges in increasing AUM from direct channels. There was regulation from the government-affected institutional investors that impacted the asset management industry. This study examines the internal and external factors of Mandiri Investasi to develop a marketing strategy to increase the AUM of Mandiri Investasi for direct channels. The author will use SWOT analysis to have alternative strategies to proposed and to implemented by Mandiri Investasi to achieve its goal of increasing AUM

ANALYSIS OF THE EFFECT OF GREEN BANKING FINANCING AND BANK HEALTH ON FINANCIAL PERFORMANCE THROUGH BANK SIZE AS A MODERATING VARIATION OF THE BANKING INDUSTRY IN INDONESIA

Jepri Wandes Nababan — 2024-12-30

This study aims to analyze the effect of green banking financing and bank health on financial performance through bank size as a moderating variable in the banking industry in Indonesia. The type of research used is quantitative research. The data analysis technique used is descriptive statistical method and panel data regression analysis (Eviews). The sample in this study was conducted on banking companies listed on the Indonesia Stock Exchange by implementing the Green Banking financing concept in Indonesia for 5 periods, namely 2019 - 2023. The results of this study indicate that the implementation of green banking, capital adequacy ratio, non-performing loans, operating expenses to operating income (BOPO), loan to deposit ratio and total assets have a significant effect on return on assets. Green banking practice has a positive effect on bank financial performance. Non-performing loans have a negative effect on return on assets. Operating expenses to operating income (BOPO) have a negative effect on return on assets. Liquidity (LDR) has a positive effect on return on assets. Cost efficiency ratio has a negative effect on bank financial performance. Bank size can moderate green banking on return on assets. Company size can moderate CAR. Company size cannot moderate NPL. Company size cannot moderate the operational efficiency ratio (BOPO).

THE EFFECTS OF FLEXIBLE WORKING ARRANGEMNET AND WORK ENVIRONMENT ON JOB SATISFACTION THROUGH WORK-LIFE BALANCE (STUDY ON EMPLOYEES OF THE GOVERNMENT SERVICE DIVISION AT PT. TELKOM INDONESIA TBK)

Dwi Prabawati — 2024-12-30

This study aims to analyze the impact of flexible working arrangements and work environment on job satisfaction, mediated by employees' work-life balance at Government Service Division of PT Telkom Indonesia. The objective of this research is to identify the relationship between flexible working arrangements and work environment on job satisfaction, mediated by work-life balance, in the context of policy changes in the Government Service Division. This study uses a quantitative approach with a survey technique involving 102 employees from the Government Service Division of PT Telkom Indonesia. The research data was collected through Likert-scale questionnaires and documentation, and analyzed using Structural Equation Modeling - Partial Least Squares (SEM-PLS). The results indicate that there is a significant relationship between flexible working arrangements and work environment on job satisfaction. The mediating variable of work-life balance has a significant effect on the relationship between work environment and job satisfaction, while the work-life balance mediating variable does not have a significant effect on the relationship between flexible working arrangements and job satisfaction. The company should consider clearer communication regarding policy changes and provide solutions that support employees' work-life balance.

MITIGATING THE RISK OF EMBEZZLEMENT OF COMPANY CAPITAL BY AN EMPLOYEE : IMPLEMENTING FRAUD PREVENTION MEASURES TO PROTECT THE PROCUREMENT PROCESS FOR BUYING LAYING CHICKEN FEED AT DAZ FARM

Arkananta Wirananda — 2024-12-30

This research investigates the financial and operational challenges faced by DAZ Farm, a small-scale laying hen farm in West Java, Indonesia, with a particular focus on fraud risk and its impact on business sustainability. The research identifies fraudulent activities committed by an employee, highlighting weaknesses in inventory management, financial oversight, and employee accountability. Using a descriptive qualitative methodology, the study applies the Fraud Triangle, Risk Matrix, and Business Process Flowchart as analytical tools to uncover systemic vulnerabilities and prioritize solutions. Data collection involves in-depth interviews with key stakeholders and analysis of operational and financial records. The findings reveal that key risk factors include a lack of internal monitoring systems, manual record-keeping, and insufficient employee ethics training. High-risk issues such as dual roles for employees and inadequate segregation of duties create opportunities for fraud. Recommendations include implementing automated inventory and financial tracking systems, enhancing employee training, and establishing whistleblowing mechanisms. This study provides actionable insights to mitigate fraud risk, ensuring the operational and financial integrity of small-scale agricultural businesses.

FACTORS INFLUENCING THE MATURITY LEVEL OF ELECTRONIC-BASED GOVERNMENT SYSTEM MANAGEMENT DOMAIN IMPLEMENTATION

Thamrin Dedy Sunarto — 2024-12-14

This study aims to identify the factors that influence the maturity level of the implementation of the Electronic-Based Government System (SPBE) management domain. This study uses a qualitative descriptive approach with a case study on the Provincial Government of North Sumatra. Data were collected through interviews, observations, and document studies. The results showed that there is a gap between theoretical understanding and practical implementation of SPBE risk management. The factors that influence the maturity level of the implementation of the SPBE management domain include: (1) awareness and understanding, (2) human resource competence, (3) budget allocation, (4) leadership support, and (5) participation. This study recommends improving human resource competence, increasing budget allocation, and promoting active participation from all stakeholders.

EMPLOYEE TRAINING AND TECHNOLOGY INVESTMENT IN IMPROVING EMPLOYEE PERFORMANCE PRODUCTIVITY WITH INCOME INEQUALITY AS A MODERATING VARIABLE IN THE MANUFACTURING INDUSTRY

Nelvika Darlia — 2024-12-24

This study aims to examine the effect of employee training and technology investment on employee performance productivity, with income inequality as a moderating variable, in the Indonesian manufacturing sector. The research method used is a quantitative approach with secondary data analysis from the Central Statistics Agency (BPS) and the Indonesia Stock Exchange (IDX) during the period 2019–2023. The research sample includes medium and large-scale manufacturing companies, selected through stratified random sampling techniques based on provinces for proportional representation. Data were analyzed using moderated regression. The results of the study indicate that employee training has no significant effect on employee performance productivity. Meanwhile, technology investment has a negative effect if not accompanied by proper management. Income inequality is shown to moderate the relationship between independent and dependent variables in a complex manner, but income inequality weakens the positive effect of employee training but strengthens the relationship between technology investment and productivity. The implication of this study is the importance of synergy between employee training, adoption of technology investment, and management of income inequality distribution to optimally increase employee performance productivity.

THE EFFECT OF WORKLOAD, COMPETENCE AND INFORMATION TECHNOLOGY ON THE PERFORMANCE OF GUGUS IMPLEMENTERS QUALITY CONTROL THROUGH JOB SATISFACTION AS A MEANS MEDIATION VARIABLES

Haryani Tri Puteri Hasman — 2024-12-30

University Sumatera Utara is a State University with Legal Entity (PTN-BH) established by the government and has the status of an autonomous public legal entity. Every university is required to have Quality Assurance in the Study Program, quality assurance in the Study Program is evaluated by the implementer of the Quality Control Group (GKM) of the Study Program. Currently, the performance of the GKM Implementer is not achieved. This study aims to determine the effect of Workload, Competence and Information Technology on the Performance of the Implementer of the Quality Control Group of the Study Program with Job Satisfaction as a mediating variable. The subjects used in this study were the Implementers of the GKM Study Program at University Sumatera Utara. The number of samples taken in this study was 130 respondents. The data obtained were from the results of distributing questionnaires via google form using purposive sampling techniques. The processing of the collected data was carried out using the SmartPLS program. Based on the results of data analysis, it can be concluded that Workload has a positive and significant effect on Job Satisfaction, Competence has a positive and significant effect on Job Satisfaction, Information Technology has a positive and significant effect on Job Satisfaction, Workload has a positive and insignificant effect on the performance of GKM Implementers, Competence has a positive and significant effect on the performance of GKM Implementers, Information Technology has a positive and insignificant effect on the performance of GKM Implementers, Job satisfaction has a positive and significant effect on the performance of GKM Implementers, workload has a positive and significant effect on the performance of GKM implementers through job satisfaction, competence has a positive and significant effect on the performance of GKM implementers through job satisfaction, information technology has a positive and significant effect on the performance of GKM implementers through job satisfaction.

CHARACTERISTICS OF PHYSICO-CHEMICAL PROPERTIES OF GAYO ARABIKA COFFEE WITH SEMI WASH PROCESS AT HEIGHT 1500 MDPL AND 1600 MDPL

Ika Ucha Pradifta — 2024-12-11

Arabica coffee (Coffea arabica L.) is a coffee with the best taste compared to other types of coffee. The most ideal altitude for cultivating Arabica coffee is between 1200 mdpl -1400 mdpl, but Arabica coffee grows and produces well at an altitude of 900 mdpl - 1700 mdpl which is an ideal habitat for cultivating Arabica coffee. If Arabica coffee is planted in the lowlands, especially at an altitude of 600 - 700 mdpl, usually the production and quality are low and susceptible to leaf rust disease. This study aims to analyze the characteristics of the physicochemical properties, namely reducing sugar, extract content and caffeine content of Gayo Arabica coffee at an altitude of 1500 mdpl and 1600 mdpl. This study uses the Completely Randomized Design (CRD) Non-Factorial method with 2 levels of altitude treatment, namely 1500 mdpl and 1600 mdpl with 4 replications. The results of this study indicate that an altitude of 1500 mdpl has an average of 43.49013% and 1600 mdpl has an average of 51.10553% significantly affecting the coffee extract content. At an altitude of 1500 mdpl, it has an average of 0.3504% and 1600 mdpl has an average of 0.3792% which has no significant effect on coffee reducing sugar. At an altitude of 1500 mdpl, it has an average of 0.74625% and 1600 mdpl has an average of 0.5095% which has a very significant effect on coffee caffeine content.

ANALYSIS PROPOSED STRATEGIC MARKETING INITIATIVES TO ATTRACT GEN Z CUSTOMERS TO PT BANK PERTAMA MASYARAKAT

Kevin Omar Muhammad — 2024-12-30

Throughout 2023, PT Bank Negara Indonesia (BNI) achieved a net profit of IDR 209 trillion, marking a 142% increase from the previous year. Despite this notable growth, BNI's profitability remains significantly lower than its competitors, including BCA, BRI, and Bank Mandiri, which achieved profits of IDR 486 trillion, IDR 604 trillion, and IDR 550.6 trillion, respectively. Additionally, BNI’s market capitalization lags behind, at only IDR 165 trillion compared to BCA’s IDR 1,031 trillion. A preliminary study revealed that BNI struggles to attract Gen Z users, primarily due to the perceived complexity and limited functionality of its Mobile Banking services. These challenges underline the need for strategic innovations to strengthen BNI’s competitive position. This study adopts a mixed-methods approach, combining qualitative and quantitative data collection to provide a comprehensive analysis. Structured interviews were conducted with internal stakeholders at BNI to identify internal challenges and opportunities. Simultaneously, survey questionnaires targeting 150 non-customers of BNI were used to gather external insights. The collected data underwent rigorous reliability and validity tests and were analyzed using SWOT and TOWS frameworks to formulate actionable strategies. Key frameworks such as PESTEL, Porter’s Five Forces, and VRIO were also integrated to enhance the analysis. The findings highlight that BNI’s strengths lie in its robust digital infrastructure, extensive physical and digital reach, and strong brand reputation. However, weaknesses include limited differentiation in digital features, high investment costs, and a smaller user base. Opportunities in digital financial services, sustainable finance, and FinTech collaborations can be leveraged to address these weaknesses. Threats such as intense competition and rising customer expectations necessitate operational efficiency and innovation. Based on these insights, targeted strategies were proposed to enhance BNI’s Mobile Banking platform, expand market reach, and optimize customer engagement, positioning BNI as a competitive player in the Indonesian banking sector.

STRATEGY FOR IMPLEMENTING THE EFFECTIVENESS OF PERSONNEL SERVICES BASED ON INFORMATION TECHNOLOGY

Kamintua Nainggolan — 2024-12-14

In this modern era, talking about information technology is no longer a new thing. Information technology has become an integral element in everyday life and plays an important role in supporting various human activities. Many organizations compete to create applications to solve various problems faced. Every time a new problem arises, applications are often considered the main solution that can be relied on. However, this tendency can cause new problems. The applications created sometimes overlap and cause data redundancy and increase the volume of work, so that information technology created to make work easier on the other hand actually adds to the work. This study discusses how to align business strategies and information technology so that the information technology used can make work more effective and efficient. This study uses TOGAF as the main tool to create the right information technology management strategy. This study found that integrated information technology can be used as a solution to reduce redundancy.

INFLUENCE OF DIGITAL MARKETING ON PURCHASE INTENTION YAYASAN AL-AZHAR MEDAN

Gampang Wicaksono — 2024-12-30

The education sector in Indonesia is undergoing a profound transformation as digital technology reshapes traditional practices to meet the demands of an increasingly connected society. This study focuses on Yayasan Al-Azhar Medan, a pioneer in Islamic private education in Medan, Indonesia, which faces challenges in optimizing its digital marketing strategies to enhance online engagement and enrollment rates. Despite a strong presence on social media platforms, the foundation's website fails to meet user expectations in terms of functionality, interactivity, and user experience. Consequently, the contribution of online registration to total enrollment remains low, highlighting a missed opportunity to leverage digital platforms effectively. This research examines the impact of digital marketing elements, including Search Engine Marketing (SEM), Social Media Marketing (SMM), Content Marketing (CM), Display Marketing (DM), and Email Marketing (EM), on consumer purchase intention, using the AIDA model (Attention, Interest, Desire, Action) as a theoretical framework. A mixed-methods approach was employed, combining qualitative insights from interviews with parents and quantitative analysis from a survey of 200 respondents. The study also incorporates marketing tools analysis to provide a comprehensive understanding of both internal and external factors influencing digital marketing effectiveness. Findings reveal that while Yayasan Al-Azhar Medan outperforms competitors in website traffic, engagement metrics such as average visit duration and bounce rate indicate low user interaction. The current website design does not adequately address the needs of prospective students and parents, who prioritize seamless navigation, informative content, and interactive features. Statistical analysis confirms that SEM, SMM, CM, DM, and EM significantly influence purchase intention, with Display Marketing showing the highest impact. The proposed digital marketing strategy emphasizes enhancing website functionality, integrating cost simulation tools, and leveraging personalized email campaigns to foster deeper user engagement. The study contributes to the field of digital marketing in education by demonstrating how targeted strategies can bridge the gap between digital presence and user conversion. Recommendations include a phased implementation plan for website redevelopment and integrated marketing campaigns to position Yayasan Al-Azhar Medan as a leader in Islamic education in the digital age. These strategies aim to increase online registration rates, strengthen brand awareness, and provide a user-centric digital experience aligned with the institution's vision and values.

FACTORS THAT INFLUENCE PURCHASE DECISION AT COFFE SHOP DUKKU RIANG COFFEE MEDAN

Gita Ayu Lestari — 2024-12-30

Coffee is one of the strategic commodities in the plantation sub-sector that has high economic value. The development of the coffee shop business in Medan City has led to competition in the coffee shop sector which has caused consumers to be more selective and can easily move from one coffee shop to another to decide to buy coffee. The increase in competition requires companies to highlight their own characteristics and uniqueness in order to be superior to other companies that offer similar products and of course attract consumers' attention. Therefore, management needs to pay attention to and consider the store atmosphere if they want to attract, entice, or encourage consumers to visit the cafe so that consumer satisfaction will be realized and consumers will be interested in visiting. The data analysis technique in this study was carried out with classical assumptions and multiple linear regression tests. The results of this study indicate that the Lifestyle Variable has a coefficient value of 0.714 indicating that the more relevant the consumer's lifestyle is to the products or services offered, the more likely consumers will make a decision to buy. The Brand Image variable has a coefficient value of 0.309 indicating that positive consumer perceptions of the brand can increase consumer decisions to buy and the Store Atmosphere variable has a coefficient value of -0.284 indicating a significant negative influence, meaning that the worse the store atmosphere, the less likely consumers will decide to buy. Overall, consumer decisions are greatly influenced by a combination of lifestyle, brand image, and cafe atmosphere. Therefore, an integration strategy of these three aspects needs to be carried out consistently.

THE EFFECT OF SERVICE QUALITY AND FACILITIES ON PUBLIC SATISFACTION IN DINAS PERPUSTAKAAN KOTA TEBING TINGGI

Sri Rahayu — 2024-12-12

This research aims to determine the influence of service quality and facilities on community satisfaction at the Tebing Tinggi City Library. The research method used is a quantitative method using SPSS version 25.00, which was collected from the results of interviews with visitors to the Tebing Tinggi City Library as many as 98 respondents. The analytical method used in this research is using instrument tests, namely validity and reliability tests. Classic assumption tests are normality test, multicollinearity test, heteroscedasticity test, multiple linear regression analysis, analysis of the coefficient of determination (R2), hypothesis testing namely T test and path analysis. The results of SPSS in this research are that the service quality variable influences community satisfaction, facilities influence community satisfaction, service quality and facilities simultaneously influence community satisfaction.

ANALYSIS OF DETERMINANT FACTORS IN IMPLEMENTING KNOWLEDGE MANAGEMENT AT PT PELINDO MULTI TERMINAL

Retno Lestari — 2024-12-30

The development of the logistics world, especially in ports, requires companies to continue to innovate for easier coordination nationally. Pelindo merged and divided the companies into subholdings. PT Pelindo Multi Terminal is one of the subholdings of Pelindo that carries out loading and unloading of non-container cargo. Post-merger, the fusion of culture and technology systems used for company operations and company knowledge management has undergone many changes. This study aims to determine the effect of Organizational Culture, Personal Knowledge, Job Procedure, and Technology on Knowledge Management at PT Pelindo Multi Terminal. This type of research is associative. The population in this study were all active workers of PT Pelindo Multi Terminal with samples obtained from the purposive sampling method totaling 247 workers. The data analysis used was multiple linear regression analysis. The results of this study indicate that simultaneously organizational culture, Personal Knowledge, Job Procedure, and Technology have a positive and significant effect on the implementation of Knowledge Management at PT Pelindo Multi Terminal. Partially, organizational culture, Personal Knowledge, Job Procedure, and Technology have a positive and significant effect on the implementation of Knowledge Management at PT Pelindo Multi Terminal.

IMPROVING DELIVERY SERVICE QUALITY OF LOCAL LOGISTIC SERVICE PROVIDER (LSP) COMPANY USING THE SIX SIGMA DMAIC METHODOLOGY

Abdul Hakim Amiranto — 2024-12-30

This study focuses on improving the delivery service quality and operational performance of PT Jaya Connect Transportindo (PT JCT), a local logistics provider specializing in last-mile delivery for telecommunications equipment. Currently, PT JCT is facing several challenges, including a 9% defect rate and a sigma level of 3.38, resulting in a 91% service level performance. This performance falls short of the company’s goal to achieve a 4% defect rate and a 95% service level, which is the benchmark set by its top competitors. Key issues affecting PT JCT’s performance include a lack of operational staff, heavy reliance on a small number of partners, outdated tracking methods, and the absence of a system to evaluate partner performance. To address these challenges, this study applies the Six Sigma DMAIC methodology—Define, Measure, Analyze, Improve, and Control. Using tools such as the Fishbone Diagram, Statistical Process Control, and Process Capability Analysis, the research identifies the root causes of delivery issues, grouped into five categories: Man, Material, Method, Measurement, and Machine. The study proposes several practical solutions: adding more operational staff, expanding the network of delivery partners, introducing a real-time GPS tracking system, implementing a performance evaluation system for partners with clear KPIs, and ensuring vehicle reliability through regular inspections. These improvements are accompanied by a structured implementation plan to ensure their successful execution and long-term sustainability. By adopting these solutions, PT JCT can significantly reduce its defect rate, improve service quality, and achieve its performance targets. This research highlights how logistics companies can use Six Sigma tools to overcome operational challenges, enhance customer satisfaction, and maintain a competitive edge in a demanding market.

IMPROVING QUALITY IN ATM CARD PRODUCTION AT PT. DEF USING SIX SIGMA METHODOLOGY

Muhammad Farrel Apta Fedora — 2025-01-02

The ATM card production process at PT DEF has encountered recurring quality defects, including misaligned printing, uneven cutting, and scratched surfaces, leading to increased costs, operational inefficiencies, and reduced customer satisfaction. These issues have significantly impacted production reliability and raised concerns about the company’s ability to meet industry standards. Given the critical importance of quality in banking products, PT DEF must address these challenges to maintain its reputation, operational efficiency, and customer trust. This research employs the Six Sigma DMAIC framework to identify, analyze, and address the root causes of defects. Data collection methods include Failure Mode and Effects Analysis (FMEA), control charts, and fishbone diagrams, supported by interviews and observations. The study prioritizes corrective actions based on Risk Priority Numbers (RPN) and implements improvements such as equipment upgrades, enhanced training programs, and stricter material quality control. A robust control phase ensures sustainability through monitoring, audits, and real-time reporting. The findings reveal a reduction in defect rates and significant improvements in process efficiency following the implementation of corrective measures. The DPMO decreased from 5,108.38 in June 2022 to 1,881.40 in March 2024, with corresponding improvements in Final Yield and Sigma Values. These results demonstrate the effectiveness of a structured quality management approach in addressing production challenges and underline the importance of sustained efforts to achieve near-perfect production standards in the banking industry.

GREEN SUPPLY CHAIN MANAGEMENT AS DRIVERS OF SUSTAINABLE PERFORMANCE: A STUDY OF SMES IN EAST JAVA

Surachman — 2024-12-30

This research used a survey technique to investigate the beneficial impact of green supply chain management methods on the economic performance of SMEs in East Java. The study examines the exemplary leaders and managers of MSMEs. We conduct sampling using the purposive sampling approach. The structural equation modeling (SEM) method is used as the data analysis tool. The study results indicate that green buying positively influences investment recovery and improves the performance of SMEs. Likewise, Eco-Design demonstrates a positive influence on investment recovery, hence augmenting its effect on the performance of SMEs. Moreover, investment recovery improves the performance of SMEs by maximizing asset usage and operational efficiency. This study underscores the beneficial effects of green buying and eco-design on the economic performance of SMEs, demonstrating their potential to provide higher investment returns and improved operational efficiency. Investment recovery serves as a mediating variable between sustainable practices and corporate results, highlighting the possibility for development and success in this domain.

THE EFFECT OF WORK STRESS AND WORK CONFLICT ON THE PERFORMANCE OF REGIONAL REVENUE AGENCY EMPLOYEES COAL DISTRICT WITH COMMITMENT ORGANIZATION AS A VARIABLE INTERVENING

Ingan Malam Tarigan — 2024-12-17

This research aims to the influence of work stress and work conflict on the performance of Batu Bara Regency Regional Revenue Agency employees with organizational commitment as an intervening variable. The research method used is a quantitative method using the help of SPSS 25.0 which was collected from the results of distributing questionnaires to employees of the Batu Bara Regency Regional Revenue Agency. The analysis method used in this study is to use an instrument test, namely the validity and reliability test. The classical assumption test is the normality test, multicollinearity test, heteroscedasticity test, multiple linear regression analysis, determination coefficient analysis (R2), hypothesis test is the T test and path analysis. The results of SPSS 25.0 in this research are that work stress has an effect on employee organizational commitment, work conflict has an effect on employee organizational commitment, work stress has no effect on employee performance, work conflict has no effect on employee performance, organizational commitment has an effect on employee performance, Organizational Commitment mediates the relationship between Job Stress and Employee Performance, Organizational Commitment mediates the relationship between Work Conflict and Employee Performance.

THE IMPACT OF WORK CONFLICT, WORK ENVIRONMENT, AND SELF-AWARENESS ON EMPLOYEE PERFORMANCE WITH JOB SATISFACTION AS AN INTERVENING VARIABLE AT THE EMPLOYEES OF PROF. DR. CHAIRUDDIN PANUSUNAN LUBIS EDUCATIONAL HOSPITAL

Sartika Ningsih — 2024-12-30

ANALYSIS OF THE INFLUENCE OF HUMAN RESOURCE COMPETENCIES, INTERNAL CONTROL, ORGANIZATIONAL COMMITMENT, AND IMPLEMENTATION OF AGENCY-LEVEL APPLICATION SYSTEMS ON THE QUALITY OF GOVERNMENT FINANCIAL REPORTS

Jessi Febrianti — 2024-12-30

This study aims to analyze and determine the effect of Human Resource Competencies, Internal Control, Organizational Commitment and Implementation of the Agency Level Application System (SAKTI) on the Quality of Government Financial Statements. The population in this study is the Indonesian Quarantine Agency. This research uses data. The data obtained through distributing questionnaires was then analyzed using SmartPLS tools. The results of the study at α 5% show that Internal Control has a significant positive effect on the Quality of Financial Statements, Organizational Commitment has a significant positive effect on the Quality of Financial Statements, Implementation of SAKTI has a significant positive effect on the Quality of Financial Statements, while Human Resource Competence has an insignificant positive effect on the Quality of Financial Statements, Practical implications increase the commitment of government agencies to provide competent personnel in their fields and Educational Institutions encourage the government to implement this. This research supports the theory proposed and there are still other factors outside this research model, and further research should use different tests and access more practical questionnaires.