WAYAN PRATITA, Ni; SRI DARMA, Gede. From Complaint to Satisfaction: The Role of Complaint Management System in Patient Satisfaction. International Journal of Educational Review, Law And Social Sciences (IJERLAS), [S. l.], v. 6, n. 1, p. 184–194, 2026. DOI: 10.5281/zenodo.19447983. Disponível em: https://radjapublika.com/index.php/IJERLAS/article/view/5226. Acesso em: 16 jun. 2026.