ZAINABUL HASNA; WARYONO. GUEST COMPLAINT HANDLING USING THE LEAPS METHOD AT SELERA RESTAURANT NONGSA POINT MARINA & RESORT BATAM. Multidiciplinary Output Research For Actual and International Issue (MORFAI), [S. l.], v. 5, n. 5, p. 7509–7512, 2025. DOI: 10.54443/morfai.v5i5.4359. Disponível em: https://radjapublika.com/index.php/MORFAI/article/view/4359. Acesso em: 26 nov. 2025.