ZAINABUL HASNA; WARYONO. GUEST COMPLAINT HANDLING USING THE LEAPS METHOD AT SELERA RESTAURANT NONGSA POINT MARINA & RESORT BATAM. Multidiciplinary Output Research For Actual and International Issue (MORFAI), [S. l.], v. 5, n. 6, p. 8199–8202, 2025. DOI: 10.54443/morfai.v5i6.4512. Disponível em: https://radjapublika.com/index.php/MORFAI/article/view/4512. Acesso em: 26 nov. 2025.