Aisyah Rokhma, Ronny Malavia Mardani, and Ridwan Basalamah, “THE INFLUENCE OF SELF-SERVICE TECHNOLOGY AND CUSTOMER RELATIONSHIP MARKETING ON BANK MUAMALAT MALANG CUSTOMER LOYALTY WITH CUSTOMER SATISFACTION AS A MEDIATING VARIABLE”, MORFAI, vol. 5, no. 3, pp. 1705–1712, May 2025.