Nur Afifah, Anik Dwiastuti, Rudi Nurdiansyah, Rizky Asyari, Ammar Hilmi Fauzaan, and Syechan Ali, “CUSTOMER SATISFACTION ANALYSIS ON SERVICE QUALITY USING SERVQUAL, CUSTOMER SATISFACTION INDEX, AND IMPORTANCE PERFORMANCE ANALYSIS”, MORFAI, vol. 6, no. 4, pp. 6024–6033, Jun. 2026.