Alexander Nugroho Sulistya Wijoyo, et al. “THE INFLUENCE OF SERVICE QUALITY AND MEDICAL STAFF WORKLOAD ON PATIENT SATISFACTION IN THE EMERGENCY DEPARTMENT AT KASIH IBU HOSPITAL SURAKARTA”. Multidiciplinary Output Research For Actual and International Issue (MORFAI), vol. 6, no. 4, June 2026, pp. 5370-81, https://radjapublika.com/index.php/MORFAI/article/view/5468.