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• THE EFFECT OF SERVICE QUALITY AND FACILITY ON CUSTOMER LOYALTY WITH CUSTOMER SATISFACTION OF KRL (COMMUTER LINE) JABODETABEK AS A MODERATOR

  Faris Naufal Ramadhan , Imam Suryono , Diansyah

  3568-3579

  2025-08-09

  Statistics: 187

• ANALYSIS OF PROMOTION AND SERVICE QUALITY ON DECISIONS SAVING THROUGH CUSTOMER TRUST IN BANKS WEST JAVA MEDAN BRANCH OFFICE

  Etrie Septiani Lubis , Slamet Widodo , Muhammad Dharma Tuah Putra Nasution

  2131-2139

  2026-01-17

  Statistics: 183

• THE EFFECT OF SERVICE QUALITY AND PROMOTION MEDIATED BY CONSUMER SATISFACTION ON CUSTOMER LOYALTY AT CV. ANANDA LINK

  Raehan Ananda , Muh Abdul Aziz , Muhammad Khairul Amal

  3237-3247

  2026-02-07

  Statistics: 179

• ANALYSIS OF THE INFLUENCE OF PRODUCT QUALITY AND SERVICE QUALITY ON CUSTOMER LOYALTY MEDIATED BY CUSTOMER SATISFACTION AT KAFE KUDU, JALAN SEI PETANI, MEDAN CITY

  Najmus Tsaqib , Iskandarini , Beby Karina Fawzeea Sembiring

  751-761

  2025-12-23

  Statistics: 222

• ANALYSIS OF CUSTOMER RELATIONSHIP MANAGEMENT AND SERVICE QUALITY TOWARDS CUSTOMER LOYALTY WITHCUSTOMER SATISFACTION AS AN INTERVENING VARIABLE AT PT. BADAK ICE DRINK FACTORY IN PEMATANG SIANTAR

  Risma Nurhaini Munthe , Nurafrina Siregar , Erwansyah

  3337-3349

  2025-07-24

  Statistics: 425

• THE IMPACT OF SERVICE QUALITY, TRUST ON CUSTOMER LOYALTY WITH CUSTOMER SATISFACTION AS AN INTERVENING AT J&T LHOKSEUMAWE CITY

  Anwar , Adnan , Teuku Zulkarnaen , Naufal Bachri , Rusydi Abubakar , Heriyana

  406-416

  2024-07-17

  Statistics: 364

• ANALYZING THE EFFECTS OF OMNICHANNEL STRATEGY AND CUSTOMER EXPERIENCE ON LOYALTY: THE MEDIATING ROLE OF CUSTOMER SATISFACTION

  Sarah Madaniah , Arlina Nurbaity Lubis , Endang Sulistya Rini

  1575-1588

  2025-05-29

  Statistics: 147

• INCREASING CUSTOMER LOYALTY THROUGH PERCEIVED SERVICE QUALITY AND RELATIONSHIP MARKETING IN CLEANING SERVICE COMPANY

  Yohanes A. Panuntas , Ujang Sumarwan , Prita Prasetya

  8557-8566

  2025-11-30

  Statistics: 302

• ANALYSIS OF THE RELATIONSHIP BETWEEN PRODUCT QUALITY PERCEPTION AND CALL CENTER SERVICE ON CUSTOMER RECOMMENDATION INTENTION IN THE TELECOMMUNICATION INDUSTRY: A SYSTEMATIC LITERATURE REVIEW

  Norma Handayani

  8388-8396

  2025-11-26

  Statistics: 164

• SOCIAL MEDIA ANALYSIS AND SERVICE QUALITY ON CUSTOMER SATISFACTION AND ITS IMPACT ON CUSTOMER LOYALTY AT PT. KATIGA RITEL STRENGINDO (K3 MART) MEDAN

  Jhony , Mesra B , Muhammad Dharma Tuah Putra Nasution

  7624-7631

  2025-11-10

  Statistics: 184

• THE EFFECT OF CONVENIENCE, USEFULNESS AND CREDIBILITY ON REPEAT USE INTEREST MEDIATED BY USAGE SATISFACTION ON BANK JATENG LAKU PANDAI

  Willi Agung Prabowo , I Made Sukresna

  124-134

  2025-02-28

  Statistics: 297

• REVISITING CUSTOMER LOYALTY IN THE CAFÉ INDUSTRY: THE ROLE OF PRICE AND LOCATION AT DOPAMINE CAFÉ J CITY MEDAN

  Elfredo Hutauruk , Henri Saragih , Elperida J. Sinurat

  5767-5779

  2025-09-30

  Statistics: 303

• ANALYSIS OF THE INFLUENCE OF SERVICE QUALITY ON SERVICE CUSTOMER SATISFACTION AT KOODA EASY YOU IN LHOKSEUMAWE CITY

  T. Edyansyah , Rico Nur Ilham , Muhammad Roni

  1688-1697

  2025-01-30

  Statistics: 242

• THE INFLUENCE OF SERVICE QUALITY ON CUSTOMER LOYALTY (CASE STUDY AT CAFE UNCLE SAM LUBUK PAKAM)

  Septiana Handayani Sagala , Sukaria Sinulingga , Sugiharto

  702-710

  2024-08-15

  Statistics: 193

• INFLUENCE OF SERVICE QUALITY, PRODUCT QUALITY, AND PRICE COMPATIBILITY TOWARDS CUSTOMER SATISFACTION AT WH CAFÉ, KISARAN TIMUR DISTRICT ASAHAN REGENCY, NORTH SUMATRA

  Adnan , Keysha Alia Salsabila Pasaribu , Hamdiah , Rusydi Abubakar

  804-816

  2024-10-23

  Statistics: 162

• DETERMINANTS OF CUSTOMER LOYALTY IN MURNI TEGUH HOSPITAL IN BALI

  Leviana Aurellia Valeriant , Dewi Sri Surya Wuisan

  128-136

  2025-02-20

  Statistics: 213

• THE EFFECT OF WEBSITE QUALITY, PRICE AND SERVICE QUALITY ON CUSTOMER SATISFACTION IN BUKALAPAK E-COMMERCE (CASE STUDY ON MALIKUSSALEH UNIVERSITY STUDENTS)

  Alfaridho , Chalirafi , Mariyudi , Agustinawati

  146-155

  2024-04-24

  Statistics: 261

• THE EFFECT OF COFFEE TYPE, PRICE AND SERVICE ON CUSTOMER SATISFACTION AT COFFEE SHOPP RESTU BUNDA, MEDAN CITY

  Sri Wahyuni Br Maha , Deni Faisal Mirza , Jontrapolta Sembiring , Rosdiana Gultom

  1173-1183

  2024-12-30

  Statistics: 108

• THE INFLUENCE OF SERVICE QUALITY ON CUSTOMER LOYALTY IS MEDIATED BY SATISFACTION VARIABLES (STUDY OF CUSTOMER PERCEPTIONS ON BANK MANDIRI UNIT KUALA TANJUNG BRANCH BATUBARA DISTRICT, NORTH SUMATRA PROVINCE)

  Ade Carlo Tiganna Damanik , Nazaruddin , Yeni Absah

  694-703

  2023-10-30

  Statistics: 196

• EFFECT OF PRIVACY SECURITY, WEBSITE CONTENT, CUSTOMER SERVICE AND ATMOSPHERIC ON E-SHOPPING INTENTION

  Mirna Zahara , Rahmaniar , Jullimursyida , Munandar

  99-108

  2024-03-03

  Statistics: 163

• THE INFLUENCE OF PROMOTIONS, CONSUMER TRUST, AND QUALITY OF SERVICE TOWARDS CUSTOMER LOYALTY INDONESIAN SHARIA BANK (CASE STUDY ON FACULTY OF ECONOMICS AND BUSINESS STUDENTS)

  Cut Ulandari , Rusydi Abubakar , Teuku Zulkarnaen , M. Subhan

  582-588

  2024-07-21

  Statistics: 157

• THE EFFECT OF PRIZE DRAW, PERCEPTION OF SERVICE QUALITY, AND MOBILE BANKING SERVICES ON SAVING INTEREST (Study at Bank Rakyat Indonesia, Bekasi Harapan Indah Branch)

  Yudhistira Riza R , I Made Sukresna

  2253-2269

  2025-06-13

  Statistics: 108

• COMPARATIVE ANALYSIS OF TREE-BASED ALGORITHMS FOR CUSTOMER SATISFACTION CLASSIFICATION IN THE LOGISTICS INDUSTRY: A CASE STUDY OF JNE AND J&T EXPRESS

  Kevin Benedicta , Rudi Nurdiansyah

  4232-4243

  2026-03-18

  Statistics: 14

• THE INFLUENCE OF SERVICE QUALITY ON OUTPATIENT SATISFACTION AT THE TELUK BINTUNI HOSPITAL WHICH IS MEDIATED BY CULTURE AND BELIEFS

  Wiendo Syahputra Yahya , Saparso , Fushen

  262-283

  2024-07-21

  Statistics: 116

• THE EFFECTS OF SERVICE QUALITY, AND CUSTOMER SATISFACTION TOWARDS BUS TICKET PRICES OF PT. CHANDRA

  Safrida

  338-349

  2023-05-07

  Statistics: 311