BUSINESS PROCESS IMPROVEMENT PLAN IN OPERATIONAL LEAD TIME CONTROL OF SPAREPART BY OPTIMIZING DIGITAL TOOL AND DEALING WITH VENDOR IN PT TACI
Main Article Content
Widhi Wahyuniarti
Anton Mulyono Azis
The manufacturing industry, particularly the automotive sector, faces significant challenges in managing lead time for spare parts procurement, which impacts operational efficiency and cost-effectiveness. PT TACI, a company specializing in compressor production for vehicle air conditioning systems, encounters delay in the spare parts procurement process, affecting its production schedule. The purpose of this research is to analyze and improve the spare part procurement and operational lead time control processes at PT TACI. The study identifies barriers in the current processes, especially those related to technology, web integration, and supplier agreements. A qualitative approach was employed, consisting of in-depth interviews, focus group discussions, and direct observations with key personnel in PT TACI’s Part Tool Inventory Control (PTIC) department. The findings reveal that delays primarily arise from manual approval processes, inefficient data integration between IMS and EPS systems, and inconsistent supplier performance. The research also emphasizes the role of digital technology, particularly web-based integration and supplier agreements, in enhancing procurement efficiency. Based on Business Process Improvement (BPI) principles, this study proposes a set of recommendations, including the automation of the approval process, real-time system integration, improved supplier collaboration, and the simplification of routine procurement processes. The implications of this research suggest that digital system optimization and stronger supplier relationships can significantly reduce lead times and improve operational performance. Future research could explore advanced technologies like AI or Blockchain for further procurement process optimization
Adirektawon, S., Theeraroungchaisri, A., & Sakulbumrungsil, R. C. (2024). Efficiency of Inventory in Thai Hospitals: Comparing Traditional and Vendor-Managed Inventory Systems. Logistics, 8(3), 89.
Alamsyah, A., Hakim, N., & Hendayani, R. (2022). Blockchain-based traceability system to support the Indonesian halal supply chain ecosystem. Economies, 10(6), 134.
Andersen, B. (2007). Business process improvement toolbox. Quality Press.
Andrašec, E. K., Urh, B., Roblek, M., & Kern, T. (2024). An analysis of methods and techniques used for business process improvement. Organizacija, 57(2), 165–184.
Ayoob, M. (2002). Defining security: A subaltern realist perspective. In Critical security studies (pp. 121–146). Routledge.
Babičković, B. P., Vojinović, Ž., Leković, B., Cvijanović, D., Sedlak, O., & Ćirić, Z. (2020). Business process improvement of the wastewater treatment: reducing the risk of environmental pollution. Serbian Journal of Management, 15(1), 127–142.
Chengguo, Jang, G., Jiuxian, Z., & Shilin, Q. (2021). Research on Integration of Information System in Customs Supervision Warehouse Based on Business Process Improvement. International Workshop on Computer Science and Engineering, 2(3), 978–971. https://doi.org/DOI: 10.18178/wcse.2021.06.007
Collier, D. A., & Evans, J. R. (2021). Operations and supply chain management. Cengage Learning, Inc.
Dewi, N. W. E. R., Nirmala, P. Y. A., Putra, I. M. S., & Sudana, A. A. K. O. (2023). Analisis dan Perbaikan Proses Bisnis Sistem Terintegrasi Pembayaran Uang Kuliah dengan Metode Business Process Improvement (BPI) pada Universitas X. Jurnal Teknologi Informasi Dan Ilmu Komputer, 10(2), 411–420.
Gebisa, D. (2023). The impact of information sharing and inventory management practices on firms’ performance in supply chain practices. Gadjah Mada International Journal of Business, 25(2), 199–225.
Harrington, H. J. (1991). Business process improvement: The breakthrough strategy for total quality, productivity, and competitiveness. (No Title).
Immawan, T. (2021). Business process improvement in brown sugar industry in Kudus regency. Journal of Physics: Conference Series, 1764(1), 12182.
Irjayanti, M., & Azis, A. M. (2021). Quality management for leather industry to increase competitiveness in the global market. HOLISTICA Journal of Business and Public Administration, 12(2), 16–30.
Irmayani, N. W. D., Wujarso, R., Julyanthry, J., & Silalahi, M. (2022). Buku Ajar Supply Chain Management (in Retail Setting). Journal of Management, 2(3).
Junaidi, K., Chalil, D., & Wibowo, R. P. (2024). ERP Implementation Success: Impact of Critical Factors and Employee Diversity at PT. ALAM Palm Plantation in North Sumatra. Revista de Gestão Social e Ambiental, 3(2), 131.
Krajewska, A., & Krajewski, S. (2020). The labor market in poland and the social responsibility of the state and business: Comparative aspects. Comparative Economic Research. Central and Eastern Europe, 23(1), 93–109.
Krajewski, L. J., & Malhotra, M. K. (2022). Operations management: Processes and supply chains. Pearson.
Maulana, Y. M. (2024). Kerangka Kerja Analisis dan Pemodelan Pada Proses Bisnis Berdasarkan BPI Dan BSC. Jurnal Teknologi Informasi Dan Ilmu Komputer, 11(2), 349–356.
Miles, M. B., Huberman, A. M., & Saldaña, J. (2018). Qualitative data analysis: A methods sourcebook. Sage publications.
Pasha, D., & Suryani, E. (2017). Pengembangan Model Rantai Pasok Minyak Goreng Untuk Meningkatan Produktivitas Menggunakan Sistem Dinamik pada PT XYZ. JATISI (Jurnal Teknik Informatika Dan Sistem Informasi), 3(2), 116–128.
Pradnyana, I. M. A., & Listartha, I. M. E. (2021). Business process improvement design of complaints on technical information system problems using the business process improvement method. Journal of Physics: Conference Series, 1810(1), 12031.
Prasetio, A., & Muchnita, A. (2022). The role website quality, credit card, sales promotion on online impulse buying behavior. Jurnal Manajemen, 26(3), 424–448.
Pujawan, I. N., & Mahendrawathi, E. (2017). Supply Chain Management, Edisi ke 3, Penerbit Andi. Andi.
Saragih, D. R. U. (2024). Manajemen strategik dan keberlanjutan bisnis. Mega Press Nusantara.
Sari, S. P., Handriansyah, A. E., Anwar, W., Suryaningsih, N., Jubaedah, E., Rustandi, R., Widianti, T., Astuti, I. P., Alirejo, M. S., & Mulyati, C. (2024). Operations & Supply Chain Management. Pradina Pustaka.
Sholihah, N. A., Abbas, I., Awaru, A. O. T., Djamdjuri, D. S., Santoso, H. R., Surni, Khoiruddin, S., & Jemakmun. (2023). Metode Penelitian Kualitatif dan Kuantitatif. Selat Media.
Shtub, A., & Karni, R. (2010). ERP: The dynamics of supply chain and process management: Second edition. In ERP: The Dynamics of Supply Chain and Process Management: Second Edition. https://doi.org/10.1007/978-0-387-74526-8
Sirine, H. (2024). Manajemen rantai Pasok Adaptif: Teori dan Praktik. Widina Media Utama.
Sukmono, R. A. (2021). Buku Ajar Supply Chain Management Theory and Practice. Umsida Press, 1–73.
Sutjiatmo, B. P., Nurkomariyah, S., Tyasti, A. E., & Bani, F. C. D. (2024). Design of customized business process management with implementation in the apparel industry as a solution to achieve operational excellence. Edelweiss Applied Science and Technology, 8(4), 709–720.
Syamil, Ahmad, Subawa, Subawa, Budaya, Indra, Munizu, Musran, Darmayanti, Luh, N., Fahmi, Ainul, M., Wanda, S. S., Murwani, I. A., Utami, F. N., & Dulame, I. M. (2023). Manajemen Rantai Pasok. PT. Sonpedia Publishing Indonesia.
Tiedemann, F., Wikner, J., & Johansson, E. (2021). Understanding lead-time implications for financial performance: a qualitative study. Journal of Manufacturing Technology Management, 32(9), 183–207.
Unggul Saragih, D. R. (2024). Manajemen Operasional Strategi dan Praktik Terbaik. Literasi Nusantara.
Utomo, S. B., Yuliani, E. W., & Wulandari, N. (2021). Business process improvement (BPI) with enterprise resource planning (ERP) financial & control (FICO) and procurement modules using SAP S/4 HANA to handle non-banking processes in case study: PT bank mantap. Journal of Physics: Conference Series, 1807(1), 12004.
Wood, L. C., Duong, L. N. K., & Wang, J. X. (2022). Business process improvement for sustainable technologies investments in construction: a configurational approach. Sustainability, 14(9), 5697.
Yan, H., Dai, X., Shangguan, L., & Ye, F. (2025). Optimal contract selection considering the entry of a new supplier. RAIRO-Operations Research, 59(2), 1067–1098.
