THE EFFECT OF WORK ENVIRONMENT, ORGANIZATIONAL COMMITMENT AND INCENTIVES ON THE PERFORMANCE OF THE STATE CIVIL APPARATUS THROUGH THE QUALITY OF PUBLIC SERVICES AS AN INTERVENING VARIABLE IN THE OFFICE OF THE REGIONAL REGIONAL AGENCY OF RIAU ISLANDS
Main Article Content
Habibi
Ngaliman
Mohammad Gita Indrawan
Muammar Khaddafi
Chablullah Wibisono
This research was conducted to determine the influence, work environment, organizational commitment and state civil apparatus incentives on performance through the quality of public service. The research method used is descriptive quantitative, namely providing an explanation of the work environment description, organizational commitment and incentives of state civil servants on performance through the quality of public services. The sampling technique used in this study is the census sample method, namely the technique of determining the sample when all members of the population are used as samples. Because the total population in the study was 183 people, the entire population was also used as the research sample. The data collection technique in this study used an online questionnaire as a data collection technique designed based on previous literature and research which will be distributed to all ASNs in the Riau Islands Regional Revenue Agency Office. The instrument is calibrated using item validity and reliability coefficient. Validity was tested using SEM-PLS analysis with the help of SmartPLS software. Based on the research results, there are ten conclusions that are relevant to the problems studied in this study.
Achmad Suryadi, Hamim Rosyidi. (2013). Kinerja Karyawan Ditinjau dari Analisis Faktor Budaya Perusahaa. Jurnal Penelitian Psikologi 2013, Vol. 04, No. 02, 166-180. Surabaya: Program Studi Psikologi Fakultas Dakwah IAIN Sunan Ampel Surabaya.
Akhyadi, Kaswan (2015). Pengembangan Sumber Daya Manusia. Bandung. Indonesia: Alfabeta.
Allen, N.J. and Meyer J.P. (2016). The Measurement and Antecendents of Affective, Continuance and Normative Commitment to The Organization, Journal of Occupational Psychology. Vol.63. No.1. pp. 1-18.
Amalia, lia. (2017). Faktor Faktor yang mempengaruhi dalam pemilihan penolong persalinan. Universitas Negeri Gorontalo.
Ananda Sabil Husain (2019) Penelitian bisnis dan manajemen menggunakan partial least squares (PLS) dengan smart PLS 3.0, Modul ajar jurusan manajemen fakultas ekonomi dan bisnis unversitas Brawijaya.
Arfan Ikhsan., d. (2016). Analisa Laporan Keuangan. Medan: PENERBIT MADENATERA.
Arifianto, Dion & Aryanda. (2015). Pengaruh Komitmen dan Kompensasi Terhadap Kinerja Karyawan Pada PT. Dipa Pharmalab Intersains Di Jakarta.
Arikunto, S. (2013). Prosedur Penelitian: Suatu Pendekatan Praktik. Jakarta: Rineka Cipta.
Arsana, Ida Bgus Kade Widhi. (2019) “Pengaruh Penggunaan Sistem Pengukuran Kinerja Interaktif dan Pengembangan Karir Terhadap Komitmen Organisasi Sebagai Variabel Internal”, Skripsi: Universitas Lampung.
Bangun, Wilson. (2012). “Manajemen Sumber Daya Manusia”. Jakarta: Erlangga.
Bilson Simamora, (2002), Panduan Riset Perilaku Konsumen, Surabaya: Pustaka Utama.
Budi, L. (2016). Pengaruh Promosi, Harga dan Desain terhadap Keputusan Pembelian sepeda motor Mio GT. Journal of Management 2(2).
Bustani, B., Khaddafi, M. ., & Nur Ilham, R. (2022). Regional Financial Management System Of Regency/City Regional Original Income In Aceh Province Period Year 2016-2020. International Journal of Educational Review, Law And Social Sciences (IJERLAS), 2(3), 459–468. https://doi.org/10.54443/ijerlas.v2i3.277
Danang, Sunyoto. (2012). Manajemen Sumber Daya Manusia. Jakarta: PT Buku Seru.
Diamantidis, A. D., & Chatzoglou, P. (2019). Factors affecting employee performance: an empirical approach. International Journal of Productivity and Performance Management, 68(1), 171–193. https://doi.org/10.1108/IJPPM-01-2018-0012.
Edison, Emron., dkk. (2016) Manajemen Sumber Daya Manusia. Alfabeta. Bandung.
Fahmi, Irham. (2017). Analisis Laporan Keuangan. Bandung: Alfabeta.
Falahuddin, F., Fuadi, . F., Munandar, M., Juanda, R. ., & Nur Ilham, R. . (2022). Increasing Business Supporting Capacity In Msmes Business Group Tempe Bungong Nanggroe Kerupuk In Syamtalira Aron District, Utara Aceh Regency. Irpitage Journal, 2(2), 65–68. https://doi.org/10.54443/irpitage.v2i2.313
Ferdinand, Augusty. (2014). Metode Penelitian Manajemen. BP Universitas Diponegoro. Semarang.
Gani, Ackhriansyah. (2018). Pengaruh Bauran Pemasaran terhadap Kunjungan Wisatawan Kota Makassar. Jurnal Ilmu Ekonomi. Vol. 1(1).
Geovani, I. ., Nurkhotijah, S. ., Kurniawan, H. ., Milanie, F., & Nur Ilham, R. . (2021). Juridical Analysis Of Victims Of The Economic Exploitation Of Children Under The Age To Realize Legal Protection From Human Rights Aspects: Research Study At The Office Of Social And Community Empowerment In Batam City. International Journal of Educational Review, Law And Social Sciences (IJERLAS), 1(1), 45–52. https://doi.org/10.54443/ijerlas.v1i1.10
Ghozali, Imam dan Latan, Hengky. (2015). Partial Least Square Konsep Teknik dan Aplikasi Menggunakan Program SmartPLS 3.0 (2nd Edition). Semarang: Badan Penerbit Universitas Diponegoro.
Hadari Nawawi. (2005). Penelitian Terapan. Yogyakarta:Gajah Mada University Press.
Handoko, T. Hani. (2011). Manajemen Personalia dan Sumberdaya Manusia. Yogyakarta: Penerbit BPFE.
Hardiyansyah. (2011). Kualitas Pelayanan Publik Konsep, Dimensi, Indikator dan Implementasinya. Yogyakarta: Gava Media.
Haryono, Siswoyo. (2017). Metode SEM untuk Penelitian Bisnis: Jakarta: AMOS, LISREL, PLS. Luxima Metro Media.
Hasibuan, Malayu. (2013). Manajemen Sumber Daya Manusia. Jakarta: PT Bumi Aksara.
Hasibuan, Malayu. (2016). Manajemen Sumber Daya Manusia. Jakarta: Penerbit Bumi Aksara.
Hossein, Bhenyamin, (2002), “Berbagai Faktor Yang Mempengaruhi Otonomi Daerah Tingkat II, Suatu Kajian Desentralisasi dan Otonomi Daerah Dari Segi Ilmu Administrasi Negara”, UI Jakarta.
Ilham, Rico Nur. et all (2019). Investigation of the Bitcoin Effects on the Country Revenues via Virtual Tax Transactions for Purchasing Management. International Journal of Suplly Management.Volume 8 No.6 December 2019.
Ilham, Rico Nur. et all (2019).. Comparative of the Supply Chain and Block Chains to Increase the Country Revenues via Virtual Tax Transactions and Replacing Future of Money. International Journal of Suplly Management.Volume 8 No.5 August 2019.
Indriantoro, Nur., dan Supomo, Bambang. (2016). Metodologi Penelitian Bisnis. Yogjakarta: BPFE.
Irham Fahmi. (2016). Manajemen Sumber Daya Manusia Teori dan Aplikasi. Penerbit Alfabeta. Bandung.
Kasmir. (2016). Manajemen Sumber Daya Manusia (Teori dan Praktik). Depok: PT Rajagrafindo Persada.
Kaswan. (2017). Pengembangan Sumber Daya Manusia. Jakarta: PT Bumi Aksara.
KEPMENPAN Nomor 6 tahun 2022 tentang Pedoman Umum Penyelenggaraan Pelayanan Publik.
Keputusan Menteri Kesehatan No. 261/MENKES/SK/II/1998 Tentang: Persyaratan Kesehatan Lingkungan Kerja.
Lasta Irawan, A. ., Briggs, D. ., Muhammad Azami, T. ., & Nurfaliza, N. (2021). The Effect Of Position Promotion On Employee Satisfaction With Compensation As Intervening Variables: (Case Study on Harvesting Employees of PT. Karya Hevea Indonesia). International Journal of Social Science, Educational, Economics, Agriculture Research, and Technology (IJSET), 1(1), 11–20. https://doi.org/10.54443/ijset.v1i1.2
Leblebici (2014), Roelofsen (2002). Musriha (2011) “Pengaruh Lingkungan Kerja terhadap Kinerja Karyawan Pada Bagian Produksi pada PT Trio Corporate.” Jurnal Agora Volume 5.
Lewis, Carol W. & Stuart C. Gilman. (2005). The Ethics Challenge in Public Service: A Problem-Solving Guide. Market Street, San Fransisco: JosseyBass.
Lijan, Poltak Sinambela. (2008). Reformasi Pelayanan Publik. Jakarta: BumiAksara.
likdanawati, likdanawati, Yanita, Y., Hamdiah, H., Nur Ilham, R., & Sinta, I. (2022). Effect Of Organizational Commitment, Work Motivation And Leadership Style On Employee Performance Of Pt. Aceh Distribus Indo Raya. International Journal of Social Science, Educational, Economics, Agriculture Research, and Technology (IJSET), 1(8), 377–382. https://doi.org/10.54443/ijset.v1i8.41.
Luthans, Fred. (2006). Perilaku Organisasi. Yogyakarta: Andi.
Majied Sumatrani Saragih, M. ., Hikmah Saragih, U. ., & Nur Ilham, R. . (2021). Relationship Between Motivation And Extrinsic Motivation To Icreasing Entrepreneurship Implementation From Spp Al-Falah Group At Blok 10 Village Dolok Masihul. Morfai Journal, 1(1), 1–12. https://doi.org/10.54443/morfai.v1i1.11
Malhotra, Naresh K. (2010). Riset Pemasaran (Marketing Research) (Edisi 4 Jilid Abdillah, Willy dan Jogiyanto. 2015. Partial Least Square (PLS) Alternatif Structural Equation Modeling (SEM) dalam Penelitian Bisnis. Ed.1. Yogyakarta: ANDI.
Mangkunegara. (2002). Manajemen Sumber Daya Manusia. Perusahaan. Bandung: PT. Remaja Rosdakarya.
Mangkunegara. (2011). Manajemen Sumber Daya Perusahaan. PT. Remaja Rosdakarya. Bandung.
Mardiatun., Yani, L.A., Purnamawati, D., Zulkifli, Ristini. (2015). Hubungan Riwayat Antenatal Care (ANC) dan Tingkat Konsumsi Fe (Zat Besi) dengan Kejadian KEK Ibu Hamil di Provinsi Nusa Tenggara Barat dan di Daerah Istimewa Yogyakarta (Analisis Lanjut Data Riset Kesehatan Dasar 2013). Buletin Penelitian Sistem Kesehatan Volume 18 Nomor 3, pp 221-228.
Marwansyah. (2012). Manajemen Sumber Daya Manusia. Bandung: Pustaka Setia.
Mathis, Robert L dan John H. Jackson, (2012). Manajemen Sumber Daya Manusia. Buku 1, Alih Bahasa: Jimmy Sadeli dan Bayu. Prawira Hie, Salemba Empat. Jakarta.
McCarthy, K. (2013). Employee Motivation Survey 2013. e- Motivation Surveys,
Moeheriono. (2010). Pengukuran Kinerja Berbasis Kompetensi. Surabaya: Ghalia Indonesia.
Moeheriono. (2012). Pengukuran Kinerja Berbasis Kompetensi. Jakarta: Raja Grafindo Persada.
Moenir. (2008). Manajemen Pelayanan Umum di Indonesia. Bandung: PT. Bumi Aksara.
Morrison, Kingston. (1997). Hydrothermal Minerals and Their Significance. Geothermal and Mineral Service Division of Kingston Morrison Ltd: Auckland.
Nafrizal, A. R., & Idris, S. (2012). Pengaruh Insentif, Motivasi Kerja, Gaya Kepemimpinan dan Budaya Organisasi terhadap Kepuasan Kerja serta Dampaknya pada Kinerja Personil POLRI pada Satuan Kerja Biro Operasi MAPOLDA Aceh. Jurnal Manajemen Pasca Sarjana Universitas Syiah Kuala, Volume 2, Nomor 1, Halaman 52-67.
Nanulaitta, D. T. (2018). Pengaruh Kompensasi Dan Lingkungan Kerja Terhadap Kinerja Karyawan KSU Amboina Mekar. Jurnal Manajemen, 5(2), 203–218.
Nitisemito., (2015), Manajemen Sumber Daya Manusia, Pustaka setia, Bandung.
Nur Ilham, R. ., Arliansyah, A., Juanda, R., Multazam, M. ., & Saifanur, A. . (2021). Relathionsip Between Money Velocity And Inflation To Increasing Stock Investment Return: Effective Strategic By Jakarta Automated Trading System Next Generation (JATS-NG) Platform. International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS), 1(1), 87–92. https://doi.org/10.54443/ijebas.v1i1.27
Nur Ilham, R., Heikal, M. ., Khaddafi, M. ., F, F., Ichsan, I., F, F., Abbas, D. ., Fauzul Hakim Hasibuan, A. ., Munandar, M., & Chalirafi, C. (2021). Survey of Leading Commodities Of Aceh Province As Academic Effort To Join And Build The Country. IRPITAGE JOURNAL, 1(1), 13–18. https://doi.org/10.54443/irpitage.v1i1.19
Nur ilham, R., Likdanawati, L., Hamdiah, H., Adnan, A., & Sinta, I. . (2022). Community Service Activities “Socialization Avoid Study Investment” To The Student Bond Of Serdang Bedagai. Irpitage Journal, 2(2), 61–64. https://doi.org/10.54443/irpitage.v2i2.312
Panggabean, Mutiara S. (2010). Manajemen Sumber Daya Manusia. Bogor: Ghalia Indonesia.
Pasolong, Harbani. (2010). Teori Administrasi Publik, Alfabeta, Bandung.
Pramana dan Sudharma. (2013). “Pengaruh Kompensasi, Lingkungan Kerja Fisik dan Disiplin Kerja terhadap Kinerja Karyawan”. Jurnal Manajemen Udayana. Bali. Hal. 1175-1188.
Priansa. (2014). Perencanaan & Pengembangan SDM, Bandung: Alfabeta
Rahman, dkk., (2017), Perilaku Organisasi, Yogyakarta: expert.
Rahmaniar, R., Subhan, S., Saharuddin, S., Nur Ilham, R. ., & Anwar, K. . (2022). The Influence Of Entrepreneurship Aspects On The Success Of The Chips Industry In Matang Glumpang Dua And Panton PUMP. International Journal of Social Science, Educational, Economics, Agriculture Research, and Technology (IJSET), 1(7), 337–348. https://doi.org/10.54443/ijset.v1i7.36
Ratminto & Atik Septi Winarsih. (2006). Manajemen Pelayanan, Jakarta: Pustaka Pelajar.
Rivai, Veithzal dan Ella Jauvani Sagala, (2013). Manajemen Sumber Daya Manusia untuk Perusahaan: DariTeori ke Praktik, Edisi Kedua. Cetakan Kelima. PT. Rajagrafindo Persada, Jakarta.
Rivai. (2014). Manajemen Sumber Daya Manusia untuk Perusahaan, Edisi ke 6, PT. Raja Grafindo Persada, Depok, 16956.
Robbins Stephen P, (2007), Perilaku Organisasi, Jilid 1 & 2, Alih Bahasa: Hadyana Pujaatmaka, Indeks Kelompok Gramedia, Jakarta.
Robbins, Stephen P., (2008), Perilaku Organisasi (alih bahasa Drs. Benjamin Molan), Edisi Bahasa Indonesia, PT Intan Sejati, Klaten.
Rosa, Hendri. (2015)."Pengaruh Lingkungan Kerja dan Pelatihan Terhadap Kinerja Karyawan PTPN VI Unit Ophir Sariak." Jurnal Apresiasi Ekonomi 3.3 186-197.
Sahertian, P. & Soetjipto, B. E. (2011). Improving Employee’s Organizational Commitment, Self-Efficacy, and Organizational Citizenship Behavior Through the Implementation of Task-Oriented and Relationship-Oriented Leadership Behavior. The Business Review, Vol. 17, No 2, halaman 48-60.
Sandi, H. ., Afni Yunita, N. ., Heikal, M. ., Nur Ilham, R. ., & Sinta, I. . (2021). Relationship Between Budget Participation, Job Characteristics, Emotional Intelligence And Work Motivation As Mediator Variables To Strengthening User Power Performance: An Emperical Evidence From Indonesia Government. Morfai Journal, 1(1), 36–48. https://doi.org/10.54443/morfai.v1i1.14
Sarwoto. (2010). Dasar-Dasar Organisasi dan Manajemen. Jakarta: Ghalia Indonesia.
Sedarmayanti. (2001). Sumber Daya Manusia dan Produktivitas Kerja. Mandar.
Sedarmayanti. (2016). Sumber Daya Manusia dan Produktivitas Kerja. MandarMaju: Bandung.
Sedarmayanti. (2017). Manajemen Sumber daya Manusia, Reformasi Birokrasi dan Manajemen Pegawai Negeri Sipil. Bandung: Refika Aditama.
Siagian, Sondang P. (2010). Manajemen Sumber Daya Manusia. Jakarta: PT Bumi Aksara.
Sianipar, A.R.B. dan Haryanti, K. (2014). Hubungan Komitmen Organisasi dan Kepuasan Kerja dengan Intensi Turnover pada Karyawan Bidang Produksi CV. X. Jurnal Psikodemensia. Vol. XIII, No.1 (98-114).
Simamora, Henry (2015). Manajemen Sumber Daya Manusia. STIEYKPN, Yogyakarta
Sinambela, Lijan Poltak. (2010). Reformasi Pelayanan Publik : Teori Kebijakan, Implementrasi. Jakarta: Bumi Aksara.
Sinambela, Lijan Poltak. (2012). Kinerja Pegawai. Graha Ilmu: Yogyakarta.
Sinambela, Lijan Poltak. (2017). Manajemen Sumber Daya Manusia. Jakarta : Bumi Aksara.
Singh G, Amin Z, Uyainah A (2015). Peran intervensi bedah dalam tatalaksana tuberkulosis paru resisten obat. Ina J CHEST Crit and Emerg Med, 2 (3): 130-3.
Sinta, I. ., Nur Ilham, R., Kumala Sari, D. ., M, M., Khaidir, K., & Ekamaida, E. (2021). Training The Processing Of Tomato Sauce For A Home-Based Business The Scale Of SMES. IRPITAGE JOURNAL, 1(1), 26–28. https://doi.org/10.54443/irpitage.v1i1.24
Sinurat, M. ., Heikal, M. ., Simanjuntak, A. ., Siahaan, R. ., & Nur Ilham, R. . (2021). Product Quality On Consumer Purchase Interest With Customer Satisfaction As A Variable Intervening In Black Online Store High Click Market: Case Study on Customers of the Tebing Tinggi Black Market Online Store. MORFAI JOURNAL, 1(1), 13–21. https://doi.org/10.54443/morfai.v1i1.12
Steers, RM dan Porter, L. W, (2011). Motivation and Work Behaviour. New York Accademic Press.
Stephen, Robbins (2015), Perilaku Organisasi, Penerbit Salemba Empat, Jakarta.
Sudarmanto, (2011). Kinerja dan Pengembangan Kompetensi SDM. Yogyakarta: Pustaka Pelajar.
Sugiyono. (2015). Metode Penelitian Pendidikan: Pendekatan Kuantitatif. Kualitatif. dan R&D. Bandung: Alfabeta.
Sutrisno, Edy, (2011). Manajemen Sumber Daya Manusia. Jakarta: Kencana Prenada Media Group.
Sutrisno, Edy. (2016). Manajemen Sumber Daya Manusia. Cetakan Kedelapan. Jakarta: Prenadamedia Group.
Suwatno dan Donni Juni Priansa, (2011), Manajmen SDM dalam organisasi public dan bisnis. . CV Alfabeta Bandung.
Thoha. (1995). Kepemimpinan Dalam Manajemen. Jakarta: PT. Rajawali.
Torang, Dr. Syamsir. (2016). Organisasi & Manajemen (Perilaku, Struktur, Budaya, & Perubahan Organisasi). Bandung: Alfabeta.
Umam, Khaerul. (2013). Manajemen Perbankan Syariah, jilid 1. Bandung. Pustaka Setia.
Undang-undang No. 25 Tahun 2009 tentang Pelayanan Publik.
Undang-Undang Nomor 8 tahun 1974 tentang pokok-pokok kepegawaian yang kemudian diubah menjadi Undang-Undang Nomor 43 tahun 1999.
UU No. 6/2022 tentang aparatur sipil negara atau ASN
Veithzal Rivai. (2014). Manajemen Sumber Daya Manusia untuk Perusahaan, Edisi ke 6, PT. Raja Grafindo Persada, Depok, 16956.
Wibowo. (2010). Manajemen Kinerja. Rajawali Pers. Jakarta.
Wibowo. (2016). Manajemen Kinerja. Edisi 5, Cetakan 10. Jakarta: Rajawali Pers.
Yusuf Iis, E., Wahyuddin, W., Thoyib, A., Nur Ilham, R., & Sinta, I. (2022). The Effect Of Career Development And Work Environment On Employee Performance With Work Motivation As Intervening Variable At The Office Of Agriculture And Livestock In Aceh. International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS), 2(2), 227–236. https://doi.org/10.54443/ijebas.v2i2.191
Habibi, Faculty of Economics and Business, Universitas Batam
<strong>International Review of Practical Innovation, Technology And Green Energy (IRPITAGE)</strong> is a scientific journal that presents the results of scientific works sourced from Community Service in Indonesia. Contains All Forms of Novelty Innovations in both scientific science and technology, as well as issues of limited energy and the social environment in society.This journal is intended as a medium for scientific studies of research results from implementation to the community, thoughts and critical-analytic studies on various issues that can be utilized both nationally and internationally. The scientific article is in the form of a study of the implementation of Community Service that can be accounted for and disseminated nationally and internationally. IRPITAGE Journal from Radja Publika as part of the spirit of disseminating knowledge resulting from community service carried out by researchers in Indonesia. The IRPITAGE Journal from Radja Publika provides articles that can be downloaded for free. With a schedule of publications 3 (three) times a year.
