THE EFFECT OF WORK STRESS, WORK LOAD AND WORK ENVIRONMENT ON JOB SATISFACTION THROUGH EMPLOYEES' WORK LIFE BALANCE IN THE CUSTOMS AND EXCISE SERVICES AND FACILITIES SECTOR AT THE MAIN CUSTOMS AND EXCISE SERVICE OFFICE TYPE B BATAM

Abstract

  This study aims to analyze and test the influence of work stress, workload, and work environment on employee job satisfaction, both directly and indirectly through work-life balance as a mediating variable. This research was conducted in the Customs and Excise Services and Facilities Sector at the Batam Type B Customs and Excise Main Service Office (KPU). Using an explanatory quantitative approach, the research population included 135 operational employees, where the sample was taken using a census technique ( total sampling ) of 135 respondents. Primary data collection was carried out through a questionnaire with a 5-point Likert scale which had been tested for validity and reliability. Data analysis used the Structural Equation Modeling method based on Partial Least Squares (SEM-PLS). The results of the study showed that directly, work stress and workload had a negative and significant effect on job satisfaction and work-life balance . Work environment and work-life balance had a positive and significant effect on job satisfaction. Furthermore, work-life balance was proven to play a significant role as a mediating variable ( partial mediation ). The determination value ($R^2$) showed that the variables studied were able to explain 67.4 % of the variance in employee job satisfaction. These results provide strategic recommendations for Batam Customs management to conduct