THE EFFECT OF INDIVIDUAL CHARACTERISTICS AND INTERNAL COMMUNICATION ON EMPLOYEE PERFORMANCE THROUGH WORK ETHOS IN DISTRICT DPRD OFFICE DELI SERDANG
Main Article Content
Deby Nanda Sari
Sukaria Sinulingga
Parapat Gultom
Human resources have an important role to support the activities, continuity and success of an organization or agency. Because human resources are the only resources that have reason, feelings, desires, skills, knowledge, encouragement, power, and work. Performance is referred to as an answer to the success or failure of the initial goals of the work program and policies that have been set. Matters regarding performance are very important, because performance is one of the most important measures of organizational quality. One of the factors that influence employee performance is individual characteristics and internal communication. In addition, work ethic is also an important aspect that affects employee performance. The purpose of this research is to analyze the effect of individual characteristics and internal communication on employee performance through work ethic. This research conducted inDeli Serdang Regency DPRD Office with a sample of 102 respondents. Data were analyzed usingdescriptive analysis and SEM (Structural Equation Model) analysis.The results showed that directly individual characteristics had a positive and significant effect on work ethic, internal communication had a positive and significant effect on work ethic, individual characteristics had a positive and significant effect on employee performance, internal communication had a positive and significant effect on employee performance, and work ethic had an effect positive and significant to employee performance. Indirectly individual characteristics have a positive and significant effect on employee performance through work ethic and internal communication have a positive and significant effect on employee performance through work ethic.
AA Anwar Prabu Mangkunegara. 2017. Organizational Human Resource Management, Bandung: Rosdakarya Youth.
Abdillah, Willy and Jogiyanto. 2015. Partial Least Square (PLS) Alternative Structural Equation Modeling (SEM) in Business Research. Ed. 1. Yogyakarta. Andi
Afandi, P. 2018. Human Resource Management (Theory, Concepts and Indicators). Riau: Zanafa Publishing.
Aulia, Gizca.2020. The Effect of Internal Communication and Ability on Self-Development and Organizational Citizenship Behavior of Employees of PT. Pulo Mas Jaya, Jakarta. Thesis. Jakarta College of Economics.
Darodjat, Tubagus Achmad. 2015. Basic Concepts of Current Personnel Management. Bandung. Aditama Refika.
Daulay, EK, I. Maulana 2019. Analysis of Factors Influencing Employee Performance in Regional Organizations in Medan City. Proceedings of the National Seminar on Entrepreneurship. Volume 1 Number 1.
Deryn, AKW 2018. The Effect of Work Ethics on Employee Performance at PT. Telkom Access Witel Jember. Scientific journals. Jember Muhammadiyah University.
Fahmi, Irham. 2017. Human Resource Management. Bandung. Alphabet.
Hair, JF, Risher, JJ, & Ringle, CM (2018). When to use and how to report the results of PLS-SEM. 31(1), 2–24. https://doi.org/10.1108/EBR-11-2018-0203
Hamali, AY 2018. Understanding Human Resources. Yogyakarta: PT BukuExciting.
Jamaluddin, Agus. 2017. The Influence of Leadership Style on Employee Performance at PT.Kaho Indah Citra Garment Jakarta. Journal of Applied Business and Economics Vol. 3 No. 3 (Mar 2017) 161-169.
Josua Ridel Tombokan, Bernhard Tewal, Genita G. Lumintang. 2019. The Influence of Internal Communication, Organizational Support and Work Environment on the Performance of North Sulawesi High Prosecutor's Office. EMBA Journal: Research Journal of Economics, Management, Business and Accounting. Vol.7 No.4 October 2019, Pg. 5525-5533
Karauwan R., VPK Lengkong., C. Mintardjo. 2015. The Influence of Work Ethic, Organizational Culture, and Workload on Employee Performance at the Public Works Office of South Minahasa Regency. Emba Journal: Research Journal of Economics, Management, Business and Accounting. Vol.3 No.3 Sept. 2015, p.1196-1207.
Khotimah, Risfatul. Edward Dashing and Leonardo B. Hashiolan. 2017. The Influence of Leadership, Work Stress, and Work Environment on the Performance of Production Employees at PT. Ungaran Sari Garment. E-journal of Pandanaran University Semarang.
Lestari, Ej. 2018.The Effect of Individual Characteristics and Work Stress on Nurse Performance at AW Sjahranie Hospital Samarinda.Journals of Economics and Business Mulawarman.
Lestari, P. 2018. The Effect of Individual Characteristics, Competence, Leadership and Work Environment on Employee Performance at PT. Geotech Systems Indonesia. V(1).
Nurhandini, A. 2018. The Relationship between Characteristics and Supervision of Nurse Compliance with Standard Precautions at Medan Madani General Hospital in 2018. University of North Sumatra (USU). Vol. 2, No. 5, May 2018.
Parwoto, et al. 2017. The Effect of Compensation, Leadership, and Work Stress on Employee Performance at PT PLN (Persero) Surakarta Area. Journal of Economics and Entrepreneurship, Vol. 17, No. 2, Pages 353 – 361.
Pasaribu, Veta Lidya Delimah and Krisnaldy. 2020. The Influence of Leadership Style, Work Discipline and Compensation on the Performance Results of Pisan Ciputat Village Employees. National Seminar Proceedings.
Priansa, DJ 2016. Human Resource Planning and Development. Bandung. CV Alphabet
Ramadhan, Fajar Taufiq. 2016. Implementation of Internal Communication at the Ngaglik District Office, Sleman Regency, Yogyakarta. Faculty of Economics, Yogyakarta State University.
Saputra, Yulius Eka Agung. 2014. Management and Organizational Behavior. Yogyakarta: Science Graha.
Sinambela, Lijan Poltak. 2018. Human Resource Management. Jakarta. PT Bumi Aksara.
Sinamo, Jansen. 2014. Professional Work Ethics. Jakarta. Dharma Mahardika Institute.
Sugiyono. 2017. Quantitative, Qualitative and R&D Research Methods. Bandung. Alphabet.
Suryana, Tessa Lubis. 2017. Effect of Job Characteristics, Internal Communication, Transformational Leadership on Job Satisfaction at PT. Citra Citi Pacific Pekanbaru (Study on Ska Mall Managers Pekanbaru).Online Journal of Students of the Faculty of Economics, University of Riau. JOM Fekon, Vol 4 No. 1 (February) 2017.
Sutrisno, Edy, 2016. Human Resource Management, Kencana Prenada Media Group, Jakarta.
Torang, Dr. Syamsir. 2014. Organization and Management. Bandung. Alphabet
Wijono, Sutarto. 2017. Industrial & Organizational Psychology: In a Field of Human Resource Psychology Movement. Jakarta: Kencana.
