RELATIONSHIP BETWEEN PERCEIVED ORGANIZATIONAL SUPPORT AND WORK ENGAGEMENT WITH ORGANIZATIONAL CITIZENSHIP BEHAVIOR ON EMPLOYEES AT PT. M
Main Article Content
Zuhrati Desiana
Risydah Fadilah
Patisina
This study found thatthat if the variables perceived organizational support (X1) and work engagement (X2) simultaneously have a value of zero, then organizational citizenship behavior (Y) will have a value of 0.596, if the variable perceived organizational support (X1) increases by one unit, then organizational citizenship behavior (Y) will increase by 59.6% units and if the variable work engagement (X2), increases by one unit, then organizational citizenship behavior (Y) will increase by 59.6% units. The variable perceived organizational support has a t-value of 27.84. This value is smaller than the t-table value with a Sig. value of less than 0.05. This shows that partially, the variable perceived organizational behavior has a significant effect on organizational citizenship behavior of PT. M. The variable work engagement has a t-value. This value is smaller than the t-table value and is positive with a Sig. value of less than 31.74. This shows that partially, the variable work engagement has a significant effect on organizational citizenship behavior of PT. M. These results indicate that the variables perceived organizational support and work engagement have a major influence on organizational citizenship behavior of PT. M while the rest is explained by other variables not examined in this study.
Akbar. A., Musadieq, M.A., Mukzam, M. (2017). Pengaruh Komitmen Organisasional Terhadap Kinerja (Studi pada Karyawan PT. Pelindo Surabaya. Jurnal Administrasi Bisnis (JAB). Vol. 47(2). 33-38.
Albrecht, S. L. (2010). Handbook of Employee Engagement: Perspectives, Issues, Research and Practice. UK: Edward Elgar Publishing Limited.
Albrecht, S.L., Bakker, A.B., Gruman, J.A., Macey, W.H., & Saks, A.M. (2015). Employee engagement, human resource management practices and competitive advantage. Journal of Organizational Effectiveness: People and Performance, 2(1) 7-35.
Aljabar. (2020). Manajemen Sumber Daya Manusia. Deepublish.
Alkerdawy, M. (2014). The mediating effects of duty orientation on the relationship between perceived organizational support and organizational citizenship behavior in the public banks of Egypt. International Journal of Bussiness and Management, 9(8), 155-169.
Amason, P., Allen, M. W. (1997). Intraorganizational Communication, Perceived Organizational Support, and Gender. Sex Roles. Vol. 37, 955-977.
Anwar, M.A., & Gani, A.M.O. (2015). The effect of spiritual intelligence and its dimensions on organizational citizenship behavior. Journal of Industrial Engineering and Management. JIEM, 8(4), 1162-1178.
Aryatna, I. P. G., Monica, M., Saputra, N. (2023). Memotret Pengaruh Perceived Organizational Support dan Digital Communication Terhadap Organizational Citizenship Behavior. Swatantra. Vol. XX(1), 57-71.
Azis, K.T., & Dalimunthe, D.M.J. (2020). Pengaruh Work Engagement Dan Organizational Commitment Terhadap Organizational Citizenship Behavior (OCB) Karyawan pada PT PLN (Persero) Unit Induk Pembangunan Sumatera Bagian Utara di Medan. [Skripsi]. Universitas Sumatera Utara.
Azwar, S. (2012). Penyusunan skala psikologi. Yogyakarta: Pustaka Pelajar.
Bakker, A. & Leiter, M. (2010). Work engagement : a handbook of essential theory and research. New York: Psychology Press.
Baliartati, B. O. (2016). Pengaruh Organizational Support Terhadap Job Satisfaction Tenaga Edukatip Tetap Fakultas Ekonomi Dan Bisnis Universitas Trisakti. Jurnal Manajemen Dan Pemasaran Jasa, 9(1), 35-52.
Barata, G. T. P., Laksmiwati, H. (2023). Hubungan Perceived Organizational Support dengan Organizational Citizenship Behavior. Character: Jurnal Penelitian Psikologi. Vol. 10(1), 845-859.
Budihardjo, A. (2004). Mengenal organizational citizenship behavior (OCB). Forum Manajemen Prasetya Mulya Tahun ke XVIII No. 82.
Chaudhuri, M., & Govil, S. (2015). Organizational citizenship behaviour and employee engagement at a leading indian public sector oil company. International Journal of Pluralism and Economics Education, 6 (3), 237- 250.
Cholis, N. (2019). Pengaruh job satisfaction dan employee engagement terhadap organizational citizenship behavior yang dimediasi oleh komitmen organisasi. [Skripsi]. Universitas Muhammadiyah Magelang.
Cosette, I., Allison, C.J. (2007). Donald E. Super’s Life Space, Life Span Theory of Career Development. Lynnwood WA: Edmons Community College.
Davis, K., & Newstrom, J.W. (2002). Organizational behavior at work (11th edition). New York: Mc Graw-Hill.
Eisenberger, R. Malone, G. P., & Presson, W. D. (2016). Optimazing perceived organizational support to enhance employee engagement. United State: SHRM-SIOP Science of HR Series.
Eisenberger, R., & Rhoades, L. (2002). Perceived organizational support: A review of the literature. Journal of Applied Psychology, 87(4), 698-714.
Eisenberger, R., Huntington, R., Hutchinson, S., Sowa, D. (1986). Perceived organizational support. Journal of Applied Psychology, 71, 500-507.
Fahrizal & Utama, I.W.M. (2017). Pengaruh Persepsi Dukungan Organisasi Terhadap Komitmen Organisasional Dan Turnover Intention Karyawan Hotel Kajane Mua Ubud. E-Jurnal Manajemen Unud, 6(10), 5405-5431.
Field, A. (2013). Discovering statistics using IBM SPSS statistics. London: SAGE Publications Ltd.
Field, A., Miles, J., & Field, Z. (2012). Discovering statistics using R. London: SAGE Publications Ltd.
Garg, P., & Rastogi, R. (2006). Climate profile and OCBs of teachers in public and private schools of India. International Journal of Educational Management, 20(7), 529-541.
Hadi, S. (2000). Metodologi research. Yogyakarta: Fakultas Psikologi UGM.
Handayani, D.A. (2016). Hubungan antara work engagement dengan organizational citizenship behavior pada karyawan kontrak. Jurnal Ilmiah Psikologi, 9(1), Gunadarma University.
Harsono, N.D., & Syahrinullah. (2023). Pengaruh employee engagement terhadap organizational citizenship behavior (OCB) dan kinerja karyawan pada bank mandiri KCP mandiri universitas jember. Forecasting: Jurnal Ilmiah Ilmu Manajemen, 2(1), 219-227.
Hossan, A.C., Saeed, M., Al Sahi., Al Zaabi., Zaman,K. (2016). Authentic Leadership, Work Engagement and Organizational Citizenship Behaviors in Petroleum Company. International Journal of Productivity and Performance Management. 65(6).
Intifada, R., & Nurtjahjanti, H. (2013). Hubungan antara perceived organizational support dengan organizational citizenship behavior pada karyawan hotel pandanaran semarang. Jurnal Empati, 2(3), 1-9.
Karimi, F., Fariba, E., & Shahtalebi, B. (2014). The relationship between work engagement and organizational citizenship behavior of staff in bank sepah. Advances in Environmental Biology (AENSI Journals). 8 (7), 3482 – 3487
Khan, W.A. (1990). Psychological conditions of personal engagement and disengagement at work. Academy of Management Journal, 33(4), 692-724.
Kurniawati, C. E. (2018). Pengaruh Quality of Work Life Terhadap Work Engagement dan Organizational Citizenship Behavior pada Perusahaan Elektronik di Surabaya. AGORA. 6(2). 1-6.
Madhyvadany, M., & Panboli, S. (2019). Employee engagement – Revisited. International Journal of Engineering and Advanced Technology (IJEAT), 5370-5373.
Mahdiyan, A. (2022). Perekonomian dunia diprediksi akan dihantam resesi tahun 2023, bagaimana dengan pembangunan infrastruktur? [Online]. Terarsip di https://kpbu.kemenkeu.go.id/read/1173-1508/umum/kajian-opini-publik/perekonomian-dunia-diprediksi-akan-dihantam-resesi-tahun-2023-bagaimana-dengan-pembangunan-infrastruktur
Malinda, S.N., Safitri, R. (2023). The Effect of Perceived Organizational Support on Organizational Citizenship Behavior Mediation Work Engagement. Jurnal Ekbis Analisis, Pediksi dan Informasi. Vol. 23(1). 183-192.
Mangkunegara, A.A.A.P. (2013). Manajemen Sumber Daya Manusia Perusahaan. Bandung: PT. Remaja Rosda Karya.
Muliawan, Y., Perizade, B., & Cahyadi, A. 2017. Pengaruh Keterikatan Karyawan (Employee Engagement) Terhadap Kinerja Karyawan di PT. Badja Baru Palembang. JEMBATAN – Jurnal Ilmiah Manajemen Bisnis dan Terapan, 14(2), 69-79.
Narwastu, V.Y., Widjaja, D.C., Setiawan, R. (2023). Pengaruh Perceived Organizational Support (POS) Terhadap Organizational Citizenship Behavior (OCB) Melalui Employee Development (ED) dan Organizational Commitment (OC) Sebagai Variabel Mediasi pada Tenaga Kependidikan di Salah Satu Perguruan Tinggi Swasta (PTS) di Surabaya. Jurnal Manajemen dan Organisasi (JMO). Vol.14(2), 139-160.
Novliadi, F. (2007). Organizational citizenship behavior karyawan ditinjau dari persepsi terhadap kualitas interaksi atasan-bawahan dan persepsi terhadap dukungan organisasi. Psikologiai, 2(1), 39-46.
Organ, D.W. (1988). Organizational citizenship behavior: The good soldier syndrome. Lexington: Lexington Books.
Organ, D.W., Podsakoff, P.M., & MacKenzie, S.B. (2006). Organizational citizenship behavior: Its nature, antecedents, and consequences. SAGE Publications.
Paramarta, W.A., & Darmayanti, N.P. (2020). Employee Engagement Dan Stress Kerja Pengaruhnya Terhadap Kepuasan Kerja Dan Turnover Intention di Aman Villas Nusa Dua-Bali. Jurnal Widya Manajemen, 60-79.
Primaheady, D. (2011). Pengaruh keterlibatan kerja terhadap organizational citizenship behavior pada karyawan PT Buana Mas Sanjaya. Jakarta: Trisakti University Library.
Putri, A.M.H. (8 Juni 2023). Ramalan World Bank: Pertumbuhan Dunia Akan Dipimpin Asia. [Online]. Diarsip di https://www.cnbcindonesia.com/research/20230608085341-128-444067/ramalan-world-bank-pertumbuhan-dunia-akan-dipimpin-asia
Putrie, F., & Nursalim, M. (2013). Hubungan antara persepsi dukungan organisasi dan budaya organisasi dengan organizational citizenship behavior (OCB) pada karyawan PT Pertamina UPMS V Surabaya. Jurnal Psikologi: Teori dan Terapan, 3(2), 141-148.
Rahayu, S., & Machasin. (2016). Hubungan budaya organisasi dan motivasi terhadap organizational citizenship behavior (OCB) dan efektivitas organisasi pada kantor Regional XI Manado dan XII Pekanbaru Badan Kepegawaian Negara. Jurnal Tepak Manajemen Bisnis, 7(2), 366-410.
Rastgar, A.A., Firuzjayen, A.A., & Firuzjayen, A. (2014). A survey of the impact of perceived organizational support on organizational citizenship behavior with mediating role of affective commitment (case study: shafa private hospital of sari city). International Journal of Economy, Management and Social Sciences. 3(12), 810-815.
Risjad, I., Hadi, C. (2023). Hubungan Antara Perceived Organizational Support dengan Organizational Citizenship Behavior pada Karyawan Generasi Millenial. BRPKM. Vol. X, 1-19.
Rhoades, L. & Eisenberger, R. (2002). Perceived organizational support: A review of literature. Journal of Applied Psychology, 87(4), 698-714. Doi: 10.1037/0021-9010.87.4.698
Robbins, S.P & Judge, T.A. (2017). Organizational Behavior (17th Ed). Edinburgh Hate: Pearson Education Limited.
Rurkkhum, S., & Bartlett, K.R. (2012). The relationship between employee engagement and organizational citizenship behavior in Thailand. Human Resource Development International, 15(2), 157-174.
Saefudin, I. A. L. (2023). The Effect of Perceived Organizational Support and Work Engagement on Organizational Citizenship Behavior on Employees. Journal of Social and Economics Research. 5(2), 1822-1829.
Sahrah, A. (2017). Perceived Organizational Support dan Organizational Citizenship Behavior pada Perawat Rumah Sakit. InSight, 19(1), 40–56.
Sakarina, S., Haekal, T. M., Pratiwi, R., Cakranegara, P. A., Rusliandy, Kasuma, J. (2022). The Effect of Perceived Organizational Support on Organizational Citizenship Behavior with Work Engagement as A Mediation Variable. Jurnal Manajemen Industri dan Logistik. Vol. 6 (1), 177-188.
Santosa, T. E. (2012). Memahami dan mendorong terciptanya employee engagement dalam organisasi. Jurnal Manajemen, 207-216.
Schaufeli, W. B., & Bakker, A. B. (2004). Job demand, job resource, and their relationship with burntout and engagement : a multi-sample study. Journal of Organizational Behaviour 25, 293 – 315.
Sekaran, U. (2011). Research methods for business (Metode penelitian untuk bisnis). Jakarta: Salemba Empat.
Setiawati, F.A., Mardapi, D., Azwar, S. (2013). Penskalaan Teori Klasik Instrumen Multiple Intelligences Tipe Thurstone dan Likert. Jurnal Penelitian dan Evaluasi Pendidikan, Vol. 17 (2), 259-274.
Setiawan, I.A., & Nurbaeti, T. (2018). Hubungan antara perceived organizational support dan task performance dengan organizational citizenship behavior (Studi pada PT. PS). Jurnal Sains Manajemen & Akuntansi, 10(2), 34-42.
Setyawan, N.F.B., & Sahrah, A. (2012). Peningkatan organizational citizenship behavior pada karyawan melalui pelatihan Kerjasama. INSIGHT, 10(1), 12-36.
Shore, L., & Wayne, S. (1993). Commitment and employee behavior: comparison of affective commitment and continuance commitment with perceived organizational support. Journal of Applied Psychology, 78(5), 774-780.
Siregar, H.M.S. (2019). Pengaruh Perceived Organizational Support dan Gaya Kepemimpinan terhadap Organizarional Citizenship Behavior pada Karyawan PT Pelabuhan Indonesia I (Persero). [Tesis]. Universitas Sumatera Utara.
Sridhar, A., & Thiruvenkadam, T. (2014). Impact of employee engagement on organizational citizenship behavior. BVIMSR’s Journal of Management Research, 6(2).
Sugiyono. (2016). Metode penelitian kuantitatif, kualitatif, dan R&D. Bandung: Penerbit Alfabeta.
Supit, I.Y.I. (2016). Pengaruh gaya kepemimpinan transformasional terhadap komitmen organisasi dan organizational citizenship behavior yang dimediasi oleh kepuasan kerja. Jurnal Riset Bisnis dan Manajemen, 4(3): 351-368.
Suryani, R. (2011). Analisis Pengaruh persepsi dukungan organisasi terhadap turnover intentions dengan peran komitmen keorganisasian sebagai mediasi (Studi kasus di PT Pertambangan X). [Tesis]. Universitas Indonesia.
Sutanto, M., & Setiawan, R. (2018). Pengaruh perceived organizational support (pos) terhadap organizational citizenship behavior (OCB) dengan organizational trust sebagai variabel intervening di Hypermart Royal Plaza Surabaya. AGORA, 6(1), 1-10.
Sweeney, P. D., & McFarlin. D. B,. (2002). Organizational behavior: Solutions for management. New York: McGraw Hill.
Syahputra, B. (2021). Pengaruh Gaya Kepemimpinan Transformasional dan Iklim Organisasi terhadap Organizational Citizenship Behavior pada Karyawan di PT Batavia Prosperindo Trans Tbk. [Tesis]. Universitas Sumatera Utara.
Thufailah, D. Q., Abdurrahman, D. (2020). Pengaruh Employee Engagement Terhadap Organizational Citizenship Behavior Serta Dampaknya Terhadap Turnover Intention pada Karyawan di PT. PLN Pusharlis (Persero). Prosiding Manajemen. Vol 6(2), 1039-1049.
Titien. (2016). Penyusunan dan Pengembangan Alat Ukur Employee Engagement. Psikohumaniora: Jurnal Penelitian Psikologi, 113-130.
Triwibowo, W., & Arsanti, T., A. (2016). Pengaruh kepuasan kerja terhadap organizational citizenship behavior (OCB) dengan komitmen organisasi sebagai variabel mediasi. Unisbank Semarang, 908-915.
Turner, P. (2020). Employee engagement in contemporary organizations: maintaining high productivity and sustained competitiveness. Switzerland: Springer Nature Switzerland AG.
Wahyuni, I., & Sulastri. (2020). Pengaruh Perceived Organizational Support Terhadap Organizational Citizenship Behavior dengan Work Engagement sebagai Variabel Pemediasi. Jurnal Kajian Manajemen dan Wirausaha, 2(1), 10-18.
Wann-Yih & Htaik, S. (2011). The Impacts Of Perceived Organizational Support, Job Satisfaction, and Organizational Commitment On Job Performance In Hotel Industry. Taiwan: National Cheng Kung University.
Whittington, J. L., Meskelis, S., Asare, E., Beldona, S. (2017). Enhancing Employee Engagement. Switzerland: Springer Internasional Publishing.
Wibowo, A.M., & Izzati, U.A. (2019). Hubungan Antara Employee Engagement Dengan Organizational Citizenship Behavior Pada Perawat Rumah Sakit X. Character: Jurnal Penelitian Psikologi, 6(3).
Wirawan. (2014). Teori kepemimpinan: Ilmu perilaku. Bandung: Penerbit Alfabeta.
Yacob, D.M.L., Kolibu, F.K., Punuh, M. I. (2018). Hubungan Antara Masa Kerja dan Beban Kerja dengan Keluhan Low Back Pain pada Perawat di Ruangan Rawat Inap RS Bhayangkara Tingkat III Manado. Jurnal KESMAS. Vol. 7(4).
