THE MEDIATING ROLE OF EMOTIONAL INTELLIGENCE ON JOB STRESS AND EMPLOYEE PERFORMANCE
DOI:
10.54443/morfai.v5i6.4543Published:
2025-11-27Downloads
Abstract
This critical review examines the mediating role of emotional intelligence (EI) in the well-established relationship between job stress and employee performance. While the direct negative impact of stress on performance is well-documented, this article synthesizes existing literature to argue that EI acts as a crucial psychological buffer in this dynamic. The analysis differentiates between ability and trait models of EI and elucidates the "stressor-detachment" pathway—whereby high-EI individuals appraise stressors as challenges, effectively regulate emotions, and achieve psychological detachment, thereby preserving cognitive resources and performance. The findings suggest that EI is not merely a direct predictor but a key mechanism that explains significant variance in how stress impacts workplace outcomes. The review concludes that organizations should prioritize developing EI as a strategic intervention to enhance employee resilience and maintain performance in demanding work environments
Keywords:
emotional intelligence job stress employee performance , mediating role workplace well-beingReferences
Abhinav Jha, Y. S. (2025). Job Stress and Workforce Sustainability in Healthcare: Effects on Performance and Retention. European Economic Letters (EEL), 15(2), 4881–4899. https://doi.org/10.52783/eel.v15i2.3338
Adiawaty, S., & Moeins, A. (2024). The Role of Leadership and Workplace Climate in Promoting Employee Well-Being and Engagement. Sinergi International Journal of Psychology, 2(2), 94–107. https://doi.org/10.61194/psychology.v2i2.521
Burman, R., & Goswami, T. G. (2018). A Systematic Literature Review of Work Stress. International Journal of Management Studies, V(3(9)), 112. https://doi.org/10.18843/ijms/v5i3(9)/15
Casper, W. J., Hyde, S. A., Smith, S. G., Amirkamali, F., & Wayne, J. H. (2025). How Effective Are Work-Life Balance Policies? The Importance of Inclusion. Annual Review of Organizational Psychology and Organizational Behavior, 12(1), 73–108. https://doi.org/10.1146/annurev-orgpsych-110622-050544
Catapano, P., Cipolla, S., Sampogna, G., Perris, F., Luciano, M., Catapano, F., & Fiorillo, A. (2023). Organizational and Individual Interventions for Managing Work-Related Stress in Healthcare Professionals: A Systematic Review. Medicina, 59(10), 1866. https://doi.org/10.3390/medicina59101866
Daniels, S. (2025). How Workplace Stress, Building Conditions, and Employee Health Are Intertwined ‒ Literature Review. Land Forces Academy Review, 30(1), 34–47. https://doi.org/10.2478/raft-2025-0004
Demerouti, E. (2024). Burnout: a comprehensive review. Zeitschrift Für Arbeitswissenschaft, 78(4), 492–504. https://doi.org/10.1007/s41449-024-00452-3
Dhingra, A., & Barkha Rani. (2023). Effective Techniques For Managing Workplace Stress Among Employees In The Modern Era. ShodhKosh: Journal of Visual and Performing Arts, 4(2). https://doi.org/10.29121/shodhkosh.v4.i2.2023.4016
Haruna, J. B. (2023). Stress and Burnout in the Workplace. International Journal for Research in Applied Science and Engineering Technology, 11(10), 800–801. https://doi.org/10.22214/ijraset.2023.56088
Hasin, H., Hussain, W. S., Nordin, E., Jamil, A., & Johari, Y. C. (2023). The Impact of Workload, Management Factors, and Job Insecurity on Employee Well-Being: A Review of Recent Research. International Journal of Academic Research in Business and Social Sciences, 13(4). https://doi.org/10.6007/IJARBSS/v13-i4/16703
Karuna Sri, Smt. G., Srikanth, Dr. T., & Deepthi, Smt. T. (2024a). An Overview on Employee Well-being and Job Satisfaction: Strategies for Organizational Success. Interantional Journal Of Scientific Research In Engineering And Management, 08(07), 1–11. https://doi.org/10.55041/IJSREM36267
Karuna Sri, Smt. G., Srikanth, Dr. T., & Deepthi, Smt. T. (2024b). An Overview on Employee Well-being and Job Satisfaction: Strategies for Organizational Success. Interantional Journal Of Scientific Research In Engineering And Management, 08(07), 1–11. https://doi.org/10.55041/IJSREM36267
Kumar, P., & Srivastava, D. (2023). THE IMPACT OF STRESS ON EMPLOYEES AND MANAGEMENT. International Journal of Innovations & Research Analysis, 13–19. https://doi.org/10.62823/3.4(I).5882
Lukić, J. M., & Lazarević, S. Lj. (2018). SOURCES OF WORKPLACE STRESS IN SERVICE SECTOR ORGANISATIONS. Facta Universitatis, Series: Economics and Organization, 217. https://doi.org/10.22190/FUEO1803217L
Menardo, E., Di Marco, D., Ramos, S., Brondino, M., Arenas, A., Costa, P., Vaz de Carvalho, C., & Pasini, M. (2022). Nature and Mindfulness to Cope with Work-Related Stress: A Narrative Review. International Journal of Environmental Research and Public Health, 19(10), 5948. https://doi.org/10.3390/ijerph19105948
Mohamad Zaki Hardi, L., Wiresentana, L., & Khusniyah, N. L. (2025). JOB STRESS AND JOB SATISFACTION AMONG EDUCATORS IMPACT ON EDUCATIONAL INSTITUTION PERFORMANCE. Indonesian Journal of Educational Development (IJED), 5(4), 532–543. https://doi.org/10.59672/ijed.v5i4.4456
Saini, K., & Selvan, S. J. (2025). Work Stress and Its Impact on the Health of College Women Teachers: Causes, Consequences, and Coping Strategies. Integrated Journal for Research in Arts and Humanities, 5(2), 47–52. https://doi.org/10.55544/ijrah.5.2.8
Sanghamitra Behera. (2025). From Pressure to Performance: An Analytical Approach to the Impact of Workplace Stressors on Employee Health and Productivity. Journal of Informatics Education and Research, 5(1). https://doi.org/10.52783/jier.v5i1.2165
Vallasamy, S. K., Muhadi, S. U., & Vijaya Retnam, S. K. (2023). Underlying Factors that Contributed to Job Stress in an Organisation. International Journal of Academic Research in Business and Social Sciences, 13(5). https://doi.org/10.6007/IJARBSS/v13-i5/16906
Verma, P. (2025). Stress Management of Employees in Organization. INTERNATIONAL JOURNAL OF SCIENTIFIC RESEARCH IN ENGINEERING AND MANAGEMENT, 09(06), 1–9. https://doi.org/10.55041/IJSREM50294
Yusriani, S., Nurbaeti, N., & Patiro, S. P. S. (2024). Understanding and Managing Job Stress in the Service Sector: A Literature Review. International Journal of Business, Management and Economics, 5(2), 187–196. https://doi.org/10.47747/ijbme.v5i2.1774
Zahid Husain Ibne Hasan Ansari. (2025). Challenges and Impact of Workplace Stress on Employee Health and Productivity. Journal of Informatics Education and Research, 5(1). https://doi.org/10.52783/jier.v5i1.2071
License
Copyright (c) 2025 Gabriella Panjaitan, Dhenny Asmarazisa , Catur Fatchu Ukhriyawati
This work is licensed under a Creative Commons Attribution 4.0 International License.
Downloads
How to Cite
