HUMAN RESOURCE DEVELOPMENT IN THE APPARATUS AT THE REGIONAL REVENUE SERVICE OF PANGKEP DISTRICT
DOI:
10.54443/morfai.v6i2.4890Published:
2025-12-30Downloads
Abstract
This study aims to analyze human resource development (HRD) among personnel at the Pangkep Regency Regional Revenue Agency (Bapenda) using the Human Resource Development (HRD) theory proposed by Holton and Swanson (2011), which emphasizes three main dimensions: learning, performance, and change. The research approach used was a qualitative case study method, and data were collected through in-depth interviews, observations, and documentation studies with the Head of the Agency, the Secretary, and several employees as key informants. The results show that in the learning dimension, training and development of personnel have been carried out, but are still general and not based on a clear needs analysis. In the performance dimension, training has an impact on increasing work effectiveness and productivity, but has not been balanced with a sustainable performance-based reward and evaluation system. Meanwhile, in the change dimension, there have been positive behavioral changes in the form of increased discipline, adaptability to information technology, and strengthening work ethics and professionalism. These findings indicate that HRD development at the Pangkep Regional Revenue Agency (Bapenda) has had a positive impact on personnel competence and behavior, although it still requires strengthening policies and institutions so that the three HRD dimensions can be fully integrated. This research confirms that HRD theory is relevant to be applied in the context of public bureaucracy because it is able to explain the relationship between learning, performance, and changes in organizational culture as the basis for creating competent and adaptive apparatus to the demands of modern public services.
Keywords:
Human resource development , Employee Performance Change Regional Revenue ServiceReferences
Apriani, T. (2015). Peningkatan kemampuan sumber daya manusia aparatur di Kabupaten Serang. Jurnal Bina Praja, 7(2), 289–299. https://doi.org/10.21787/jbp.07.2015.289-299
Ardin Sani, A., Pananrangi, A. R., & Juharni, J. (2023). Analisis peningkatan kinerja melalui pengembangan sumber daya manusia pada Dinas Perhubungan Kabupaten Sinjai. Paradigma Journal of Administration, 2(2). https://doi.org/10.35965/pja.v2i2.5141
Armstrong, M., & Taylor, S. (2020). Armstrong’s Handbook of Human Resource Management Practice (15th ed.).
Arthur, W., Bennett, W., Edens, P. S., & Bell, S. T. (2003). Effectiveness of training in organizations: A meta-analysis of design and evaluation features. Journal of Applied Psychology, 88(2), 234–245. https://doi.org/10.1037/0021-9010.88.2.234
Badan Pendapatan Daerah Kabupaten Pangkep. (2021). Rencana Strategis (Renstra) Tahun 2021–2026. Pemerintah Kabupaten Pangkajene dan Kepulauan.
Blume, B. D., Ford, J. K., Baldwin, T. T., & Huang, J. L. (2010). Transfer of training: A meta-analytic review. Journal of Management, 36(4), 1065–1105. https://doi.org/10.1177/0149206309352880
BPSDM Kementerian Dalam Negeri. (2025, March 15). BPSDM perkuat kompetensi aparatur kelola aset dan pajak daerah. ANTARA News. https://www.antaranews.com/berita/4712901
Chiaburu, D. S., & Tekleab, A. G. (2005). Individual and contextual influences on multiple dimensions of training effectiveness. Journal of European Industrial Training, 29(8), 604–626. https://doi.org/10.1108/03090590510627085
Creswell, J. W., & Poth, C. N. (2018). Qualitative Inquiry & Research Design: Choosing Among Five Approaches (4th ed.). Sage.
Guest, G., Namey, E., & Chen, M. (2020). A simple method to assess and report thematic saturation in qualitative research. PLOS ONE, 15(5), e0232076. https://doi.org/10.1371/journal.pone.0232076
Holton, E. F., & Swanson, R. A. (2011). Foundations of Human Resource Development (2nd ed.). Berrett-Koehler.
Kaptein, M. (2019). The moral entrepreneur: A new component of ethical leadership. Journal of Business Ethics, 156(4), 1135–1150. https://doi.org/10.1007/s10551-017-3641-0
Kurniawan, K., Hardianto, W. T., & Suprojo, A. (2023). Implementasi kebijakan dalam pengembangan sumber daya manusia pada aparatur sipil negara. Jurnal Ilmiah Publika, 11(1). https://doi.org/10.33603/publika.v11i1.8222
Miles, M. B., Huberman, A. M., & Saldaña, J. (2014). Qualitative Data Analysis: A Methods Sourcebook (3rd ed.). Sage.
Organisation for Economic Co-operation and Development. (2017). Skills for a high performing civil service. OECD Publishing.
Organisation for Economic Co-operation and Development. (2017). Skills for a High Performing Civil Service. OECD Publishing.
Patton, M. Q. (2015). Qualitative Research and Evaluation Methods (4th ed.). Sage.
Perry, J. L., Hondeghem, A., & Wise, L. R. (2010). Revisiting the motivational bases of public service: Twenty years of research and an agenda for the future. Public Administration Review, 70(5), 681–690. https://doi.org/10.1111/j.1540-6210.2010.02196.x
Senge, P. (2006). The Fifth Discipline: The Art and Practice of the Learning Organization. New York: Doubleday.
Sugiyono. (2019). Metode Penelitian Kualitatif, Kuantitatif, dan R&D. Alfabeta.
Sururama, R., Winowoda, O. R., & Eka, A. (2021). Pengembangan sumber daya aparatur melalui diklat teknis di Dinas Kependudukan dan Pencatatan Sipil Kabupaten Musi Banyuasin Provinsi Sumatera Selatan. Jurnal MSDA (Manajemen Sumber Daya Aparatur), 9(2), 142–156. https://doi.org/10.33701/jmsda.v9i2.2078
Swanson, R. A. (2001). Human resource development and its underlying theory. Human Resource Development International, 4(3), 299–312. https://doi.org/10.1080/13678860110059311
Swanson, R. A., & Holton, E. F., III. (2009). Foundations of human resource development (2nd ed.). Berrett-Koehler Publishers.
Yin, R. K. (2018). Case Study Research and Applications: Design and Methods (6th ed.). Sage
License
Copyright (c) 2026 Ummu Safira Salsabila, Ani Susanti, Nuraisyah, Daswati, Syahruddin Hattab
This work is licensed under a Creative Commons Attribution 4.0 International License.
Downloads
How to Cite
