THE ROLE OF WORK MOTIVATION AS A MEDIATING VARIABLE IN THE INFLUENCE OF WORK ORIENTATION AND COMPENSATION ON EMPLOYEE PERFORMANCE IN THE ERA OF DIGITALIZATION AND THE USE OF AI TECHNOLOGY AT MATA MATA HOSPITAL
DOI:
10.5281/zenodo.18459776Published:
2026-01-31Downloads
Abstract
The development of the era of digitalization and the use of artificial intelligence (AI) technology requires organizations, including hospitals, to have adaptive and high-performance human resources. Employee performance is influenced by various factors, including job orientation, compensation, and work motivation. This study aims to analyze the influence of work orientation and compensation on employee performance with work motivation as a mediating variable at Ramata Eye Hospital in the era of digitalization and the use of AI technology. This study uses a quantitative approach with a survey method. The population in this study is all employees of Mata Eye Hospital, with a sample of 136 respondents determined using saturated sampling techniques. Data collection was carried out through a questionnaire measured using the Likert scale. Data analysis was carried out using the Structural Equation Modeling (SEM) method based on Partial Least Square (PLS). The results of the study show that work orientation and compensation have a positive and significant effect on employee performance. In addition, job orientation and compensation also have a positive and significant effect on work motivation. Work motivation has been shown to have a positive and significant effect on employee performance and acts as a partial mediating variable in the relationship between work orientation and compensation for employee performance. These findings show that improving employee performance depends not only on compensation and job orientation, but also on strengthening work motivation, especially in the face of the demands of technological adaptation and the digitalization of healthcare services. This research is expected to make a theoretical contribution to the development of human resource management as well as a practical contribution to the management of Ramata Eye Hospital in formulating strategies to improve employee performance in a sustainable manner.
Keywords:
job orientation compensation work motivation employee performance digitalization AI.References
Amalia, N., & Kusuma, D. (2023). The Effect of Work Motivation on Turnover Intention in Telecommunication Companies. Journal of HR Management, 16(2), 120-129.
Ambarwati, N., & Santoso, J. (2020). The Impact of Compensation on Employee Satisfaction and Performance in the Manufacturing Industry. Journal of Industrial Management, 15(1), 60-69.
Anwar Sanusi. (2017). Business Research Methods. Jakarta: Salemba Four. Hafidzi, A., Prasetyo, D. A., & Mulyani, S. R. (2019). Human Resource Management for Organizations. Yogyakarta: Deepublish.
Hidayat, T., & Nurhayati, S. (2022). Work Orientation and Its Influence on Employee Productivity. Journal of Human Resource Management.
Putra, A. F., & Wulandari, R. (2023). The Relationship between Job Orientation and Employee Performance in the Digital Era. Journal of Industrial and Organizational Psychology.
Sari, D. P., & Nugroho, Y. (2020). The Effect of Work Orientation on Employee Performance. Journal of Management and Business, 15(2), 134-145.
Dessler, G. (2021). Human Resource Management (16th ed.).
Hasibuan, M. S. P., & Fitriani, R. (2020). Human Resource Management. The Earth of Scripts.
Putri, A. N., & Santoso, B. (2024). Compensation and Its Effect on Employee Retention. Journal of Psychology and Management, 11(1), 33-42.
Robbins, S. P., & Judge, T. A. (2021). Organizational Behavior (18th ed.). Pearson Education.
Mangkunegara, A. A. A. P., & Azhari, M. (2020). Corporate Human Resource Management. Bandung: Remaja Rosdakarya.
Dewi, R., & Lestari, M. (2023). Job Orientation and Job Satisfaction as Predictors of Employee Performance. Journal of Psychology and Management, 16(2), 100-110.
Firdaus, M., & Rahayu, S. (2023). The Effect of Work Motivation on Performance with Job Satisfaction as a Mediating Variable in Logistics Companies. Journal of Management and Business, 18(2), 90-100.
Gunawan, F., & Dewi, L. (2024). The Relationship between Compensation and Job Satisfaction and Employee Performance at PT ABC. Journal of Human Resource Management, 18(1), 65-74.
Gunawan, S., & Haryanto, E. (2022). The Role of Work Motivation in the Relationship between Compensation and Employee Performance. Journal of Business Management, 19(3), 120-130.
Hasibuan, M. S. P. (2017). Human Resource Management. Jakarta: Bumi Aksara.
Hidayat, A., & Ramli, T. (2021). The Role of Compensation in Improving Employee Performance at PT XYZ. Journal of Management, 17(4), 200-210.
Iskandar, R., & Fadhil, M. (2022). The Effect of Compensation and Work Discipline on Performance with Motivation as a Mediation Variable. Journal of Economics and Business, 15(2), 130-140.
Kurniawan, D., & Sari, L. (2022). The Influence of Work Orientation and Motivation on Employee Performance in Service Companies. Journal of Industrial Psychology, 14(3), 75-84.
Lestari, D., & Prasetyo, B. (2024). The Effect of Compensation on Turnover Intention with Job Satisfaction as a Mediating Variable. Journal of HR Management, 20(1), 85-95.
Mondy, R. W., & Noe, R. M. (2005). Human Resource Management (9th ed.). New Jersey: Pearson Education.
Nawawi, H. (2003). Human Resource Management for Competitive Businesses. Yogyakarta: Gadjah Mada University Press.
Nugroho, H., & Sari, K. (2024). Work Orientation and Motivation as Predictors of Employee Performance in Telecommunication Companies. Journal of HR Management, 19(1), 100-110.
Prasetyo, M., & Susanto, B. (2020). The Influence of Intrinsic and Extrinsic Motivation on Employee Performance in the Creative Industry. Journal of Business Innovation, 14(2), 40-49.
Ramadhani, A., & Sari, P. (2023). The Influence of Compensation, Work Environment, and Motivation on Employee Performance in Retail Companies. Journal of Economics and Business, 21(2), 115-125.
Santoso, B., & Wulandari, E. (2020). Compensation and Work Motivation for Performance with Work Stress as a Moderation Variable. Journal of Occupational Psychology, 9(3), 140-150.
Sari, D. P., & Hidayat, T. (2021). Work Motivation as a Mediation of the Effect of Compensation on Employee Performance in Manufacturing Companies. Journal of Economics and Management, 12(1), 45-53.
Sari, W., & Putra, A. (2021). The Effect of Work Motivation on Performance with Work Stress as a Moderation Variable. Journal of Industrial Psychology, 12(4), 150-160.
Saydam, G. (2008). Human Resource Management. Jakarta: Djembatan. Affanti, I. N., & Handayani, A. (2024). The Influence of Work Discipline, Compensation and Work Motivation on Employee Performance on Aini's Optik CV in Sragen. Journal of Economic Excellence Ibn Sina, 2(3), 143–151.
Yuliani, S., & Hakim, T. (2024). Work Orientation and Leadership on Employee Turnover Intention of Generation Z. Journal of Applied Psychology, 10(1), 33–45.
Putra, R. A., & Lestari, P. (2023). The Effect of Work Orientation and Compensation on Employee Performance at PT XYZ. Journal of Business Management, 17(2), 150-160.
Setiawan, H., & Putri, N. (2021). The Effect of Work Discipline and Motivation on Employee Performance with Compensation as a Moderation Variable. Journal of Organizational Management, 16(3), 150-160.
Wahyudi, R., & Ningsih, M. (2023). Work Motivation and Discipline as Predictors of Employee Performance. Journal of Occupational Psychology, 11(2), 130-140.
Wulandari, S., & Anggraeni, D. (2020). The Effect of Compensation and Work Motivation on the Satisfaction and Performance of Local Government Employees. Journal of Public Administration, 13(1), 80-89.
Yanti, R., & Wibowo, E. (2022). The Influence of Job Orientation on Employee Motivation and Performance in Start-up Companies. Journal of Industrial Psychology, 15(3), 75-85.
License
Copyright (c) 2026 Ni Kadek Ika Darmayanti, Nilna Muna
This work is licensed under a Creative Commons Attribution 4.0 International License.
Downloads
How to Cite
