ANALYSIS OF WORKLOAD AND COMPETENCY ON EFFECTIVENESS EMPLOYEES WITH TRAINING AS A MODERATING VARIABLE AT PT PLN (PERSERO) UID NORTH SUMATRA
DOI:
10.54443/morfai.v5i2.3682Published:
2025-08-09Downloads
Abstract
This study aims to analyze the effect of workload and competence on employee effectiveness with training as a moderating variable at PT PLN (Persero) UID North Sumatra. This quantitative study was conducted with the aim of adjusting the research and analyzing the effect of workload and competence on employee effectiveness, with training as a moderating variable at PT PLN (Persero) UID North Sumatra. Data were collected from 81 customer service unit employees. The results of the study indicate that workload has a negative and significant effect on employee effectiveness, competence and training have a positive and significant effect on employee effectiveness. Training does not act as a moderating variable between the effect of workload and competence on employee effectiveness.
Keywords:
Workload Competence Employee Effectiveness Training Moderating Variables PT PLN (Persero) UID North Sumatra.References
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Copyright (c) 2025 Emmy Robiyah, Mesra B, Elfitra Desy Surya
This work is licensed under a Creative Commons Attribution 4.0 International License.
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