THE IMPLEMENTATION OF DIGITALIZATION ON EMPLOYEE PERFORMANCE MODERATED BY EMPLOYEE ENGAGEMENT AT THE GENERAL BUREAU OF THE REGIONAL SECRETARIAT OF NORTH SUMATRA PROVINCE
Main Article Content
Yusuf Toha Lubis
Yohny Anwar
Muhammad Isa Indrawan
This study aims to explore the impact of digital transformation on employee performance, considering the level of employee engagement in the work environment of the General Bureau of the North Sumatra Provincial Secretariat (Setdaprovsu). The North Sumatra Provincial Government, specifically through the General Bureau of the Setdaprovsu, has begun implementing a digital technology-based work system to adapt to central government policies and developments in other regions that have already adopted digitalization. This implementation is expected to accelerate work processes, increase efficiency, and encourage increased employee productivity. However, some older employees experience difficulties adapting to the latest technological devices and systems. Low digital literacy among certain employees is a barrier to adapting to these changes. Therefore, it is important to explore the extent to which digitalization actually contributes to employee performance, and whether the level of employee work engagement can be a supporting factor in facing the challenges of digital adaptation. This study relies on quantitative methods by distributing an online questionnaire via the Google Form platform to 76 employees of the General Bureau of the Setdaprovsu as respondents. The data obtained is processed in numerical form using a Likert scale to assess the influence of independent, dependent, and intermediary variables. All data were analyzed using Smart-PLS (Partial Least Squares) statistical software. Based on the data processing results, it was found that digitalization positively contributes to employee performance. The higher the intensity of digital technology utilization in work activities, the better the resulting performance. Furthermore, employee engagement has been shown to play a moderating role, strengthening the relationship between digitalization and performance. This means that the positive effect of digitalization on performance will be greater if employees have a strong emotional attachment and commitment to their work.
Arifin, Z., & Setiyawan, A. (2012). Development of active learning using ICT. Creative Media Scripts.
Bahrudin, M., & Zuhro, S. (2016). The impact of trust and satisfaction on customer loyalty. Journal of Islamic Business and Management, 3(1), 1–12.
Berthold, J., & Welte, T. (2019). Causes, diagnosis, and management of pleural effusion in adults. Medical Research Perspectives, 2(3), 55–68.
Brennen, J. S., & Kreiss, D. (2016). Digitalization. The International Encyclopedia of Communication Theory and Philosophy, 1–11.
Bukhari, & Pasaribu, SE (2019). Influence of motivation, competence, and work environment on employee performance. Journal of Economic and Business Applications, 2(1), 89–103.
Chanana, N., & Sangeeta. (2021). Employee engagement strategies during lockdown. Public Affairs Review, 21(4), 1–8.
Cijan, A., Jenič, L., Lamovšek, A., & Stemberger, J. (2019). The influence of digitalization on workplace changes. Journal of Dynamic Management Relationships, 8(1), 3–12.
De Bruyne, E., & Gerritse, D. (2018). Future workspaces: Findings from the Futures Forum. Corporate Real Estate Journal, 20(3), 196–213.
Defry. (2012). Capital adequacy, liquidity, and operational efficiency on bank profitability. Journal of Management Studies, 1(1), 1–18.
Fauzan, I. (2021). Digital transformation in civil servant auditing and its impact. Journal of Civil Service Management, 15(1), 37–50.
Fauziah, NN, & Wahyuningtyas, R. (2020). Digital innovation and company performance: Employee perception study. Journal of Management Partnerships, 4(9), 1378–1392.
Febrianto, W., Adianto, & Dermawan, D. (2018). Planning Android-based inspection systems for fire equipment using QR codes. Proceedings of the National Safety Engineering Seminar, 2(1), 1–10.
Fernanda, AB (2021). The value and relevance of digitalization in the current era. Digital Society Insights, 5(2), 22–27.
Firdaus, IT, Tursina, MD, & Roziqin, A. (2021). Bureaucratic digital transformation during the COVID-19 pandemic. Journal of Governmental Studies, 4(2), 226–239.
Hasibuan, MSP (2021). The role of job satisfaction and employee loyalty in performance improvement. Journal of Economics and Business Management, 1(1), 210–221.
Hess, T., Matt, C., Benlian, A., & Wiesböck, F. (2016). Strategic approaches to digital transformation. Information Systems Strategy Review, 4(1), 1–14.
Humaira, F., Agung, S., & Kuraesin, E. (2020). The role of integrity and career development in improving employee performance. Journal of Management Research, 2(3), 329–340.
Junaidi, F. (2021). Public interest in the digitalization of public services. Journal of Public Service Education, 1(2), 278–292.
Mangkunegara, AAAP (2011). Human resource management. PT Remaja Rosdakarya.
Muis, MR, Jufrizen, J., & Fahmi, M. (2018). Organizational culture and commitment effects on employee performance. Journal of Sharia Economics and Business, 1(1), 9–25.
Mulyasari, I. (2019). Emotional intelligence and competency's influence on employee performance. Management Review Journal, 2(2), 190–199.
Osmundsen, K., Iden, J., & Bygstad, B. (2018). Digital transformation: Key drivers and organizational outcomes. Digital Strategy Insights, 6(2), 105–118.
Rafi, M.L. (2020). Inhibiting factors of digital transformation in MSMEs. Journal of Business and Economics Innovation, 7(2), 5652–5662.
Riyanti, V., & Kasmiruddin. (2017). Democratic leadership and work loyalty in healthcare staff. Undergraduate Social Science Journal, 6(1), 11–19.
Rohida, L. (2018). HR competencies in the Fourth Industrial Revolution era. Journal of Indonesian Business and Management, 6(1), 114–136.
Rosmaini, R., & Tanjung, H. (2019). Influence of competence, motivation, and satisfaction on performance. Journal of Management and Business Strategy, 2(1), 1–15.
Russiadi. (2016). Research methods in management, accounting, and development economics. USU Press.
Schwab, K. (2016). The Fourth Industrial Revolution. World Economic Forum.
Siregar, YB (2019). Archival digitization for efficiency and accessibility. Journal of Administrative and Secretarial Studies, 4(1), 1–19.
Suhartanto, A. (2019). Employee competency and its relationship to performance. Journal of Social Performance Review, 1(1), 23–35.
Suhendi, H. (2017). The influence of environment, motivation, and leadership on loyalty. Journal of Organizational Studies, 1(1), 260–270.
Vuori, V., Helander, N., & Okkonen, J. (2020). Correction: Digitalization in knowledge work and performance goals. Journal of Cognitive Work and Technology, 22(2), 427–433.
