THE EFFECT OF LEADERSHIP STYLE AND ORGANIZATIONAL CULTURE ON EMPLOYEE PERFORMANCE AT EMERSIA HOTEL & RESORT BATUSANGKAR
Published:
2026-08-24Downloads
Abstract
Employee performance is a decisive factor for service quality in the hospitality industry, yet preliminary observation at Emersia Hotel & Resort Batusangkar revealed problems of work discipline, inconsistent service, and weak interdepartmental coordination. This study analyzes the effect of leadership style and organizational culture on employee performance, both partially and simultaneously. A quantitative approach with a causal associative design was applied through a survey method. All 90 employees of the hotel were taken as respondents through saturated sampling. Primary data were collected using a five-point Likert scale questionnaire and analyzed through validity and reliability tests, classical assumption tests, multiple linear regression, the coefficient of determination, the F test, and the t test using SPSS. The results show that leadership style has a positive and significant effect on employee performance (t = 5.073; Sig. = 0.000) and that organizational culture also has a positive and significant effect (t = 5.482; Sig. = 0.000), with organizational culture as the more dominant predictor. Both variables simultaneously affect employee performance (F = 89.157; Sig. = 0.000), and the coefficient of determination of 0.672 indicates that 67.2% of the variation in employee performance is explained by both variables.
Keywords:
employee performance hospitality industry hotel employees leadership style organizational cultureReferences
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