EVALUATION OF USER SATISFACTION WITH ELECTRONIC MEDICAL RECORDS AMONG OFFICERS OF BINAUS COMMUNITY HEALTH CENTER UPTD: CONTEXTUAL ANALYSIS AND RESEARCH DESIGN BASED ON EUCS
Published:
2026-11-08Downloads
Abstract
Background: The use of electronic medical records (EMRs) in primary health care requires user-centered evaluation to connect digital implementation with information quality and efficient workflows. Objective: This paper examines the preliminary context of EMR use at Binaus Public Health Center, East Nusa Tenggara, Indonesia, and develops an evaluation protocol using the End-User Computing Satisfaction (EUCS) framework. Methods: A documentary review and narrative synthesis were conducted using a thesis proposal, facility information, preliminary observations, and cited literature. A cross-sectional survey framework was developed for a target population of 65 EMR users. Preliminary findings: The source describes EMR implementation since 2023 and identifies reported challenges involving connectivity, data synchronization, training, and interface complexity, alongside perceived benefits for accessing patient histories. No completed questionnaire dataset or hypothesis-test results were available. The original measurement plan also risks circular regression if overall satisfaction is calculated directly from the five EUCS predictors. Conclusion: EUCS provides a relevant framework, but an independent measure of global satisfaction and actual survey data are required for predictive analysis. The paper proposes practical and methodological steps for a subsequent empirical evaluation.
Keywords:
Electronic Medical Records User Satisfaction EUCS Primary Health Care Health Information SystemsReferences
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Copyright (c) 2026 Mega Inang Marsalina Sarata, Haddan Dongoran, Rahadian Malik, Farida Yuliaty, Kosasih
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