PRIMA SERVICE EFFECTIVENESS PT. BANK ACEH SHARIAH TO CUSTOMER LOYALTY
Main Article Content
M. Yazid AR
This study entitled "Effectiveness of Excellent Service PT. Bank Aceh Syariah Against Customer Loyalty”. This study aims to determine the effectiveness of the best service for loyal customers of PT Bank Aceh Syariah who take samples at the Lhokseumawe branch. The population of this study were all customers of PT Bank Aceh Syariah Lhokseumawe branch. The research method used is quantitative. A sample of 100 respondents was obtained using a random sampling technique. For data collection, primary data was obtained through interviews, questionnaires and direct observation. In this study, analytical methods were used to analyze the data. Data processing was carried out using SPSS Statistics version 20. From the partial research results, the variables that did not help and were helpful were ability, similarity, and responsibility. Variables that have a positive and significant effect are attitudes, preferences and behavior. Simultaneous testing shows that all changes are effective and affect customer loyalty of PT Bank Aceh Syariah Lhokseumawe branch.
A.M.Kadarman , (2001), Pengantar Ilmu Manajemen, Prenhalindo. Jakarta
Barata, Atepadya, (2006), Dasar-dasar Pelayanan Prima. Cetakan Ketiga, Elex Media Kumpotindo. Jakarta
Bustani, B., Khaddafi, M. ., & Nur Ilham, R. (2022). REGIONAL FINANCIAL MANAGEMENT SYSTEM OF REGENCY/CITY REGIONAL ORIGINAL INCOME IN ACEH PROVINCE PERIOD YEAR 2016-2020. International Journal of Educational Review, Law And Social Sciences (IJERLAS), 2(3), 459–468. https://doi.org/10.54443/ijerlas.v2i3.277.
Departemen Agama RI. Al-Qur’an dan Terjemahannya. PT Sygma Examedia Arkanleema. Bandung
Erna Wahyuningsih, Chatarina dan Dita Prihandini, (2013), Analisi Pengaruh Pelayanan Prima, Kepercayaan, dan Kepuasan Terhadap Loyalitas Nasabah Tabungan PT Bank Mandiri (PERSERO), Tbk Jakarta. Jurnal ABFII Pebarnas. Jakarta
Falahuddin, F., Fuadi, . F., Munandar, M., Juanda, R. ., & Nur Ilham, R. . (2022). INCREASING BUSINESS SUPPORTING CAPACITY IN MSMES BUSINESS GROUP TEMPE BUNGONG NANGGROE KERUPUK IN SYAMTALIRA ARON DISTRICT, UTARA ACEH REGENCY. IRPITAGE JOURNAL, 2(2), 65–68. https://doi.org/10.54443/irpitage.v2i2.313.
Fatmalia, (2017), Faktor-faktor Yang Mempengaruhi Loyalitas Nasabah Pada PT Bank Aceh Syariah Cabang Lhokseumawe. Tugas Akhir politeknik Negeri Lhokseumawe
Fatwa Dewan Syariah Nasional DSN-MUI NO.40/DSN-MUI/2003
Geovani, I. ., Nurkhotijah, S. ., Kurniawan, H. ., Milanie, F., & Nur Ilham, R. . (2021). JURIDICAL ANALYSIS OF VICTIMS OF THE ECONOMIC EXPLOITATION OF CHILDREN UNDER THE AGE TO REALIZE LEGAL PROTECTION FROM HUMAN RIGHTS ASPECTS: RESEARCH STUDY AT THE OFFICE OF SOCIAL AND COMMUNITY EMPOWERMENT IN BATAM CITY. International Journal of Educational Review, Law And Social Sciences (IJERLAS), 1(1), 45–52. https://doi.org/10.54443/ijerlas.v1i1.10.
Griffin, Jill (2005), Customer Loyalty: Menumbuhkan dan Mempertahankan Kesetiaan Pelanggan, Erlangga. Jakarta
Ghozali, Imam (2013), Aplikasi Analisis Multivariate Dengan Program SPSS. Universitas Diponogoro. Semarang
Handini Khaerunnisa, (2013), Pengaruh Pelayanan Terhadap Kepuasan Nasabah, Bank DKI Syariah Wahid Hasyim. Jurnal Studi Akutansi dan Bisnis. Bandung
Herry Sutanto, Khaerul Umam, (2013), Manajemen Pemasaran Bank Syariah, Pustaka Setia. Bandung
Hurriyati, Ratih, (2010). Bauran Pemasaran dan Loyalitas Konsumen, Alfabeta. Bandung
Ikatan Bankir Indonesia, (2014), Mengelola Kualitas Layanan Perbankan, Gramedia Pustaka Utama. Jakarta
Ilham, Rico Nur. et all (2019). Comparative of the Supply Chain and Block Chains to Increase the Country Revenues via Virtual Tax Transactions and Replacing Future of Money. International Journal of Suplly Management.Volume 8 No.5 August 2019.
Ilham, Rico Nur. et all (2019). Investigation of the Bitcoin Effects on the Country Revenues via Virtual Tax Transactions for Purchasing Management. International Journal of Suplly Management.Volume 8 No.6 December 2019.
Ismail, (2013), Perbankan Syariah. Cetakan kedua, Kencana. Jakarta
Iskandar, (2010), Metodologi Penelitian Pendidikan dan Sosial (Kuantitatif dan Kualitatif). Gaung Persada Press. Jakarta
Kasmir, (2008), Manajemen Perbankan, edisi revisi delapan, Raja Grafindo Persada. Jakarta
Kuncoro, Mudrajad, (2013). Metodelogi Riset Untuk Bisnis dan Ekonomi, Erlangga. Jakarta
Lasta Irawan, A. ., Briggs, D. ., Muhammad Azami, T. ., & Nurfaliza, N. (2021). THE EFFECT OF POSITION PROMOTION ON EMPLOYEE SATISFACTION WITH COMPENSATION AS INTERVENING VARIABLES: (Case Study on Harvesting Employees of PT. Karya Hevea Indonesia). International Journal of Social Science, Educational, Economics, Agriculture Research, and Technology (IJSET), 1(1), 11–20. https://doi.org/10.54443/ijset.v1i1.2.
Likdanawati, likdanawati, Yanita, Y., Hamdiah, H., Nur Ilham, R., & Sinta, I. (2022). EFFECT OF ORGANIZATIONAL COMMITMENT, WORK MOTIVATION AND LEADERSHIP STYLE ON EMPLOYEE PERFORMANCE OF PT. ACEH DISTRIBUS INDO RAYA. International Journal of Social Science, Educational, Economics, Agriculture Research, and Technology (IJSET), 1(8), 377–382. https://doi.org/10.54443/ijset.v1i8.41.
Maddy, Khairul, (2009). Hakikat Dan Pengertian Pelayanan Prima, Charmadigit. Jakarta
Mahfud et all (2020). Developing a Problem-Based Learning Model through E-Learning for Historical Subjects to Enhance Students Learning Outcomes at SMA Negeri 1 Rogojampi. IOP Conf. Series: Earth and Environmental Science 485 (2020) 012014 doi:10.1088/1755-1315/485/1/012014.
Mahfud et all (2021). PEMANFAATAN TRADISI RESIK LAWON SUKU USING SEBAGAI SUMBER BELAJAR SEJARAH LOKAL PADA SMA DI BANYUWANGI. Media Bina Ilmiah Vol.16 No.3 Oktober 2021. http://ejurnal.binawakya.or.id/index.php/MBI/article/view/1294/pdf.
Mahfud, M., Yudiana, I. K., & Sariyanto, S. (2022). HISTORY OF BANYUWANGI KALIKLATAK PLANTATION AND ITS IMPACT ON SURROUNDING COMMUNITIES. International Journal of Educational Review, Law And Social Sciences (IJERLAS), 3(1), 91–104. https://doi.org/10.54443/ijerlas.v3i1.492.
Majied Sumatrani Saragih, M. ., Hikmah Saragih, U. ., & Nur Ilham, R. . (2021). RELATIONSHIP BETWEEN MOTIVATION AND EXTRINSIC MOTIVATION TO ICREASING ENTREPRENEURSHIP IMPLEMENTATION FROM SPP AL-FALAH GROUP AT BLOK 10 VILLAGE DOLOK MASIHUL. MORFAI JOURNAL, 1(1), 1–12. https://doi.org/10.54443/morfai.v1i1.11.
Muhammad, (2014). Manajemen Dana Bank Syariah, RajaGrafindo Persada. Jakarta
Muhammad, (2005). Manajemen Bank syariah, UPP AMP YKPN. Jakarta
Muhammad Fuad Abdul Haqi, (2016). Hadits Shahih Bukhari Muslim, Hikam Pustaka
Musry, Jacky, (2004). “Era Baru Pengukuran Loyalitas dari Statisfacation Hingga Enthuism”, InfoBank, No.309.309, Desember
Muslimah, Sonny Koeswara, (2012). Analisis Besarnya Pengaruh Kinerja Pelayanan Frontliner Dan Kepuasan Nasabah Terhadap Loyalitas Nasabah Prioritas PT BCA ,TBK Cabang Permata Buana. Jurnal Universitas Mercu Buana. Jakarta
Nugroho, Agung (2005), Strategi Jitu Memilih Statistik Penelitian Dengan SPSS. Andi. Jakarta
Nur Ilham, R. ., Arliansyah, A., Juanda, R., Multazam, M. ., & Saifanur, A. . (2021). RELATHIONSIP BETWEEN MONEY VELOCITY AND INFLATION TO INCREASING STOCK INVESTMENT RETURN: EFFECTIVE STRATEGIC BY JAKARTA AUTOMATED TRADING SYSTEM NEXT GENERATION (JATS-NG) PLATFORM. International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS), 1(1), 87–92. https://doi.org/10.54443/ijebas.v1i1.27.
Nur Ilham, R., Heikal, M. ., Khaddafi, M. ., F, F., Ichsan, I., F, F., Abbas, D. ., Fauzul Hakim Hasibuan, A. ., Munandar, M., & Chalirafi, C. (2021). Survey of Leading Commodities Of Aceh Province As Academic Effort To Join And Build The Country. IRPITAGE JOURNAL, 1(1), 13–18. https://doi.org/10.54443/irpitage.v1i1.19.
Nur Ilham, R., Arliansyah, A., Juanda, R. ., Sinta, I. ., Multazam, M. ., & Syahputri, L. . (2022). APPLICATION OF GOOD CORPORATE GOVERNANCE PRINCIPLES IN IMPROVING BENEFITS OF STATE-OWNED ENTERPRISES (An Emperical Evidence from Indonesian Stock Exchange at Moment of Covid-19). International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS), 2(5), 761–772. https://doi.org/10.54443/ijebas.v2i5.410.
Nur Ilham, R., Likdanawati, L., Hamdiah, H., Adnan, A., & Sinta, I. . (2022). COMMUNITY SERVICE ACTIVITIES “SOCIALIZATION AVOID STUDY INVESTMENT” TO THE STUDENT BOND OF SERDANG BEDAGAI. IRPITAGE JOURNAL, 2(2), 61–64. https://doi.org/10.54443/irpitage.v2i2.312.
Rahmaniar, R., Subhan, S., Saharuddin, S., Nur Ilham, R. ., & Anwar, K. . (2022). THE INFLUENCE OF ENTREPRENEURSHIP ASPECTS ON THE SUCCESS OF THE CHIPS INDUSTRY IN MATANG GLUMPANG DUA AND PANTON PUMP. International Journal of Social Science, Educational, Economics, Agriculture Research, and Technology (IJSET), 1(7), 337–348. https://doi.org/10.54443/ijset.v1i7.36.
Rangkuti, Freddy (2016), Customer Care Exxellence Meningkatkan Kinerjaa Perusahaan Melalui Pelayanan Prima, Gramedia Pustaka Utama. Jakarta.
Rianto, M. Nur (2010). Dasar-dasar Pemasaran Bank syariah, Alfabeta. Bandung.
Rico Nur Ilham, Irada Sinta, & Mangasi Sinurat. (2022). THE EFFECT OF TECHNICAL ANALYSIS ON CRYPTOCURRENCY INVESTMENT RETURNS WITH THE 5 (FIVE) HIGHEST MARKET CAPITALIZATIONS IN INDONESIA. Jurnal Ekonomi, 11(02), 1022–1035. Retrieved from http://ejournal.seaninstitute.or.id/index.php/Ekonomi/article/view/481.
Sandi, H. ., Afni Yunita, N. ., Heikal, M. ., Nur Ilham, R. ., & Sinta, I. . (2021). RELATIONSHIP BETWEEN BUDGET PARTICIPATION, JOB CHARACTERISTICS, EMOTIONAL INTELLIGENCE AND WORK MOTIVATION AS MEDIATOR VARIABLES TO STRENGTHENING USER POWER PERFORMANCE: AN EMPERICAL EVIDENCE FROM INDONESIA GOVERNMENT. MORFAI JOURNAL, 1(1), 36–48. https://doi.org/10.54443/morfai.v1i1.14.
Sangadji, Mamang, Etta, dan Sopiah, (2013). Perilaku Konsumen, ANDI. Yogyakarta
Sinta, I., Nur Ilham, R. ., Authar ND, M. ., M. Subhan, & Amru Usman. (2022). UTILIZATION OF DIGITAL MEDIA IN MARKETING GAYO ARABICA COFFEE. IRPITAGE JOURNAL, 2(3), 103–108. https://doi.org/10.54443/irpitage.v2i3.467.
Sinurat, M. ., Heikal, M. ., Simanjuntak, A. ., Siahaan, R. ., & Nur Ilham, R. . (2021). PRODUCT QUALITY ON CONSUMER PURCHASE INTEREST WITH CUSTOMER SATISFACTION AS A VARIABLE INTERVENING IN BLACK ONLINE STORE HIGH CLICK MARKET: Case Study on Customers of the Tebing Tinggi Black Market Online Store. MORFAI JOURNAL, 1(1), 13–21. https://doi.org/10.54443/morfai.v1i1.12.
Sugiono, (2009), Metodelogi Penelitian Kuantitatif, Kualitatif R&D, Alfabeta. Bandung
Tjiptono, Fandy (2012), Service Manajemen Mewujudkan Layanan Prima, Erlangga. Jakarta.
Wayan Mertha, I. ., & Mahfud, M. (2022). HISTORY LEARNING BASED ON WORDWALL APPLICATIONS TO IMPROVE STUDENT LEARNING RESULTS CLASS X IPS IN MA AS’ADIYAH KETAPANG. International Journal of Educational Review, Law And Social Sciences (IJERLAS), 2(5), 507–612. https://doi.org/10.54443/ijerlas.v2i5.369.
Yusuf Iis, E., Wahyuddin, W., Thoyib, A., Nur Ilham, R., & Sinta, I. (2022). THE EFFECT OF CAREER DEVELOPMENT AND WORK ENVIRONMENT ON EMPLOYEE PERFORMANCE WITH WORK MOTIVATION AS INTERVENING VARIABLE AT THE OFFICE OF AGRICULTURE AND LIVESTOCK IN ACEH. International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS), 2(2), 227–236. https://doi.org/10.54443/ijebas.v2i2.191
