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• THE EFFECT OF SERVICE QUALITY AND FACILITIES ON PUBLIC SATISFACTION IN DINAS PERPUSTAKAAN KOTA TEBING TINGGI

  Sri Rahayu , Sri Indah Lestari , Cornelius Ricardo , Aisyah Siregar , Lukieto Cahyadi

  1778-1787

  2024-12-12

  Statistics: 70

• THE INFLUENCE OF SERVICE QUALITY AND FACILITIES ON CUSTOMER SATISFACTION AT BERLIAN ABADI HOTEL BANYUWANGI

  Wardha Nilawati

  1081-1100

  2022-12-14

  Statistics: 614

• THE INFLUENCE OF PATIENT EXPERIENCE BASED ON PATIENT-REPORTED EXPERIENCE MEASURES (PREMS) ON PATIENT VISITS MEDIATED BY PATIENT SATISFACTION IN THE EMERGENCY DEPARTMENT OF RSHPD

  Petricia , Hery Winoto TJ

  1565-1573

  2026-06-18

  Statistics: 1

• THE EFFECT OF CUSTOMER CO-CREATION AND CUSTOMER EXPERIENCE ON ELECTRONIC WORD OF MOUTH (EWOM) THROUGH CUSTOMER SATISFACTION ON SHARIA INDONESIAN BANK IN MEDAN CITY

  Rizky Amalia Nasution , Amrin Fauzi , Arlina Nurbaity Lubis

  296-309

  2023-02-27

  Statistics: 1162

• THE INFLUENCE OF COMPETITIVE ADVANTAGE AND E-BANKING FACILITIES ON CUSTOMER SATISFACTION WITH TRUST CUSTOMERS USER E-BANKING AS A VARIABLE INTERVENING AT PT BANK NEGARA INDONESIA PADANGSIDIMPUAN BRANCH

  Windi Puspita Dian Sari Hasibuan , Paham Ginting , Endang Sulistya Rini

  1691-1701

  2024-10-30

  Statistics: 82

• THE EFFECTS OF FLEXIBLE WORKING ARRANGEMNET AND WORK ENVIRONMENT ON JOB SATISFACTION THROUGH WORK-LIFE BALANCE (STUDY ON EMPLOYEES OF THE GOVERNMENT SERVICE DIVISION AT PT. TELKOM INDONESIA TBK)

  Dwi Prabawati , Wahdiyat Moko , Christin Susilowati3

  1815-1824

  2024-12-30

  Statistics: 94

• THE EFFECT OF SERVICE QUALITY, CUSTOMER SATISFACTION, AND PERCEIVED VALUE ON CUSTOMER LOYALTY WITH COMMUNICATION QUALITY AS A MODERATING VARIABLE (A CASE STUDY OF BANK JATIM KCP MALANG CUSTOMERS)

  Jefry Wahyu Santoso , Arief Noviarakhman Zagladi

  433-454

  2026-04-28

  Statistics: 4

• THE EFFECT OF SERVICE QUALITY AND HOSPITAL FACILITIES ON PATIENT LOYALTY WITH PATIENT SATISFACTION AS A MEDIATION VARIABLE (STUDY AT PKU MUHAMMADIYAH HOSPITAL BLORA)

  Mazirul Agung Santara , Wani Devita Gunardi

  92-108

  2025-02-25

  Statistics: 72

• THE EFFECT OF SERVICE QUALITY, BRAND IMAGE AND PROMOTION ON CUSTOMER SATISFACTION AT CV. ABC HARDWARE INDUSTRY MEDAN SUNGGAL

  Yessica Andiny Chandra , Friska Rosanti Zega , Helen Aurora , Nirwana Br Bangun , Jarungjung Hutagaol

  620-632

  2026-04-15

  Statistics: 64

• ANALYSIS OF THE INFLUENCE OF SYSTEM AND SERVICE QUALITY ON USER SATISFACTION OF THE YOGYAKARTA ELECTRONIC PROCUREMENT SYSTEM

  Drajad Aprilianto Nugroho , Linawati

  82-91

  2025-02-25

  Statistics: 88

• EFFECT OF WORK FROM HOME ON EMPLOYEE PERFORMANCE THROUGH MOTIVATION, JOB SATISFACTION, AND WORK ENVIRONMENT AS INTERVENING VARIABLES AT PT CITRA TUBINDO TBK

  Maya Engelin Manopo , Muammar Khaddafi , I Wayan Catra Yasa , Bambang Satriawan , Fatahurrazak

  929-938

  2022-12-09

  Statistics: 402

• THE EFFECT OF JOB MOTIVATION AND JOB SATISFACTION AND ORGANIZATIONAL COMMITMENT ON EMPLOYEE PERFORMANCE WITH JOB INSECURITY MEDIATION (Case Study on Credit Marketing Officer of PT. Maybank Indonesia Finance)

  Andrian Chandra Prasetya , Eka Desy Purnama , Soegeng Wahyoedi

  549-558

  2022-08-31

  Statistics: 307

• IMPROVING DELIVERY SERVICE QUALITY OF LOCAL LOGISTIC SERVICE PROVIDER (LSP) COMPANY USING THE SIX SIGMA DMAIC METHODOLOGY

  Abdul Hakim Amiranto

  2142-2152

  2024-12-30

  Statistics: 74

• IMPACT OF LEADERSHIP STYLE AND WORK CONFLICT ON PERFORMANCE IN THE MEDICAL FIELD AND HEALTH OF NORTH SUMATERA REGIONAL POLICE THROUGH JOB SATISFACTION

  Cynthia Rut Vio Nanda Tarigan , Paham Ginting , Yeni Absah

  73-88

  2024-02-17

  Statistics: 243

• ANALYSIS OF THE INFLUENCE OF TRUST AND BRAND IMAGE ON CONSUMER SATISFACTION IN PRODUCT PURCHASES ON THE TOKOPEDIA APPLICATION AND IMPACT ON CUSTOMER LOYALTY (Case Study on Tokopedia Customers in Lubuklinggau, South Sumatra)

  Ana Yanovi , Yomeini Margareth

  2130-2141

  2024-12-30

  Statistics: 116

• THE EFFECT OF REWARDS, TRANSFORMATIONAL LEADERSHIP AND WORK ENVIRONMENT ON EMPLOYEE LOYALTY WITH JOB SATISFACTION AS A MODERATING VARIABLE AT PT PLN (PERSERO) CUSTOMER SERVICE IMPLEMENTATION UNIT (UP3) PADANGSIDIMPUAN

  Berta Gracela Manalu , Kiki Farida Ferne , Sri Rahayu

  1777-1791

  2025-08-26

  Statistics: 69

• CULTURAL EXPERIENCE AS MEDIATOR IN CONNECTION CUSTOMER EXPERIENCE AND CUSTOMER SATISFACTION TO CUSTOMER LOYALTY: STUDIES CASE BRAND THE SPONGE HERBS MAKASSAR

  Mustikawati , Eric Harianto , Natalia Christiani

  2008-2029

  2026-07-29

  Statistics: 0

• THE EFFECTIVENESS OF GOVERNMENT SOCIAL ASSISTANCE ON COMMUNITY ECONOMIC IMPROVEMENT AND COMMUNITY SATISFACTION HIGH CLICK AFFECTED BY COVID-19 PANDEMIC

  Frederik Rudy Sentosa Rajagukguk , Hastuti Handayani Harahap

  687-694

  2022-10-12

  Statistics: 138

• THE INFLUENCE OF USER EXPERIENCE AND USER INTERFACE ON CUSTOMER LOYALTY THROUGH CINEMA CUSTOMER SATISFACTION THAT USED TIX ID APPLICATION IN MEDAN CITY

  Youanita Tri Sevanya Damanik , Endang Sulistya Rini , Beby Karina Fawzeea Sembiring

  1117-1126

  2024-08-27

  Statistics: 121

• FACTORS RELATED TO CONSUMER SATISFACTION IN BUYING COFFEE AT A COFFEE SHOP (CASE STUDY : KOPI OM WARI, BIREUEN REGENCY, ACEH)

  Lily Fauzia , Ila Fahira , Mozard Baharuddin Darus , Mohammad Jufri

  2054-2059

  2023-11-19

  Statistics: 218

• THE IMPACT OF BALANCED SCORECARD IMPLEMENTATION ON PERFORMANCE IN MANUFACTURING AND SERVICE SECTORS: A SYSTEMATIC LITERATURE REVIEW (2019–2024)

  Shafira Widya Ramadhanti , Sopiah , Arief Noviarakhman Zagladi

  388-403

  2026-04-28

  Statistics: 12

• ANALYSIS OF INVESTOR LOYALTY ON STOCK BROKERAGE COMPANIES: EMPIRICAL EVIDENCE IN INDIVIDUAL STOCK INVESTORS IN ACEH PROVINCE

  Thasrif Murhadi , Desi Purnamasari , Suhad

  263-274

  2023-02-11

  Statistics: 403

• A STUDY ON THE IMPACT OF COFFEE LELET JHON SERVICE QUALITY ON CUSTOMER

  Hendri Wibowo , Widiyanti Cahyani , Endah Subekti , Ahmad Arif Darmawan

  130-140

  2024-02-18

  Statistics: 230

• SYSTEMATIC LITERATURE REVIEW: HEALTHCARE HUMAN RESOURCE RETENTION STRATEGIES IN REDUCING TURNOVER IN HOSPITALS

  Dea Erica , Adhietya Widyaningrum , Indri Lestari , Audrianto , Radyta Radwa Maudyna , Vip Paramarta

  1898-1913

  2026-07-22

  Statistics: 2

• PERFORMANCE MEASUREMENT ANALYSIS RELATED TO CHANGES IN NOMENCLATURE AT THE ANIMAL, FISH, AND PLANT QUARANTINE OFFICE OF THE RIAU ISLANDS USING THE BALANCE SCORECARD (BSC) MODEL

  Liza Rickiany , Ngaliman , Sarmini

  2014-2024

  2025-08-31

  Statistics: 65