SYSTEMATIC REVIEW OF THE INFLUENCE OF TALENT MANAGEMENT, CAREER DEVELOPMENT OPPORTUNITIES, AND POSITIVE WORK ENVIRONMENT ON ORGANIZATIONAL COMMITMENT THROUGH JOB SATISFACTION
Published:
2025-10-30Downloads
Abstract
This article presents a systematic literature review (SLR) to analyze the relationship between talent management, career development opportunities, and a positive work environment on organizational commitment, with job satisfaction as a mediating variable. The study was conducted by selecting articles from reputable journals in the Scopus database (Q1–Q4) published between 2019 and 2024. The synthesis of results indicates that strategic talent management, inclusive career systems, and a supportive work environment contribute significantly to strengthening employees' affective loyalty. These findings confirm that job satisfaction is not merely an end result but serves as a key mediator bridging the influence of organizational stimuli on employee commitment. The developed conceptual model expands the application of Herzberg’s Two-Factor Theory and Social Exchange Theory within an evidence-based integrative framework. This study offers theoretical and practical contributions to the development of adaptive, sustainable, and well-being-oriented human resource management policies.
Keywords:
Talent Management Career Development Positive Work Environment Job Satisfaction Organizational Commitment Systematic Literature ReviewReferences
Ajzen, I. (1991). The theory of planned behavior. Organizational Behavior and Human Decision Processes, 50(2), 179–211. https://doi.org/10.1016/0749-5978(91)90020-T
Antwi, S. (2021). Relationship quality and brand trust in e-commerce: Examining komitmen organisasi. Journal of Retailing and Consumer Services, 63, 102711. https://doi.org/10.1016/j.jretconser.2021.102711
Bahri, A., Nofrialdi, H., & Herfina, D. (2023). The impact of omnichannel experience on brand trust and komitmen organisasi. International Journal of Marketing Studies, 15(3), 203–220. https://doi.org/10.5439/ijms.2023.003
Barros, L. (2022). Sustainability in digital business: The role of brand trust. Journal of Business Ethics, 178(1), 87–104. https://doi.org/10.1007/s10551-021-04967-5
Brodie, R. J., Hollebeek, L. D., Juric, B., & Ilic, A. (2011). Customer engagement: Conceptual domain, fundamental propositions, and implications for research. Journal of Service Research, 14(3), 252–271. https://doi.org/10.1177/1094670511411703
Chaffey, D., & Ellis-Chadwick, F. (2020). Digital marketing: Strategy, implementation and practice (7th ed.). Pearson.
Chatterjee, S., Chaudhuri, R., & Vrontis, D. (2022). Cultural differences in digital marketing effectiveness: The role of personalization and customer engagement. International Journal of Consumer Studies, 46(2), 489–506. https://doi.org/10.1111/ijcs.12712
Chuah, S. H., Rauschnabel, P. A., & Wei, J. (2022). Corporate social responsibility and brand trust: A study on digital commerce. Journal of Business Ethics, 175(3), 523–539. https://doi.org/10.1007/s10551-022-05027-2
Donthu, N., Kumar, S., Pattnaik, D., & Lim, W. M. (2021). A bibliometric analysis of digital marketing research: Past trends and future directions. Journal of Business Research, 132, 354–369. https://doi.org/10.1016/j.jbusres.2021.04.020
Dwivedi, Y. K., Rana, N. P., Slade, E. L., & Simintiras, A. C. (2021). The mediating role of brand trust in the impact of digital marketing on komitmen organisasi. Journal of Strategic Marketing, 29(5), 421–439. https://doi.org/10.1080/0965254X.2021.1917689
Fournier, S. (1998). Consumers and their brands: Developing relationship theory in consumer research. Journal of Consumer Research, 24(4), 343–373. https://doi.org/10.1086/209515
Ginting, R. Y., & Sinaga, R. (2022). Digital marketing, customer experience, and purchase behavior: Evidence from e-commerce. Asia Pacific Journal of Marketing and Logistics, 34(7), 1201–1217. https://doi.org/10.1108/APJML-05-2022-0349
Hoehle, H., Venkatesh, V., & Brown, S. A. (2017). Widespread data breaches and their impact on customer trust: A cross-industry perspective. MIS Quarterly, 41(2), 497–523. https://doi.org/10.25300/MISQ/2017/41.2.07
Hollebeek, L. D., Andreassen, T. W., Smith, D., & Srivastava, R. K. (2021). Digital customer engagement and komitmen organisasi: Examining the interplay between trust and loyalty. Journal of Business Research, 132, 408–420. https://doi.org/10.1016/j.jbusres.2021.03.069
Jayasinghe, K., & Hensman, M. (2024). The role of AI and big data in enhancing digital marketing effectiveness. Journal of Marketing Management, 40(1–2), 77–95. https://doi.org/10.1080/0267257X.2024.2019231
Juhaidi, J., Nuryakin, & Wijayanto, A. (2024). Brand personality, e-WOM, and trust: Their effect on komitmen organisasi. Journal of Retailing and Consumer Services, 70, 103045. https://doi.org/10.1016/j.jretconser.2024.103045
Kim, J., Kim, J., & Choi, H. (2019). The effects of augmented product innovation on consumer perception and komitmen organisasi. Journal of Product Innovation Management, 36(5), 678–695. https://doi.org/10.1111/jpim.12507
Kumar, V., Srivastava, R. K., & Gupta, S. (2023). Customer engagement in digital environments: Examining its role in komitmen organisasi. Journal of Interactive Marketing, 60, 124–140. https://doi.org/10.1016/j.intmar.2023.04.007
Mehrabian, A., & Russell, J. A. (1974). An approach to environmental psychology. Cambridge: MIT Press.
License
Copyright (c) 2025 Witjaksono Adi Pangestu, Budi Eko Soetjipto, Ludi Wisnu Wardhana

This work is licensed under a Creative Commons Attribution 4.0 International License.




