HUMAN RESOURCE DEVELOPMENT IN REGIONAL GOVERNMENT INFORMATION SYSTEM (SIPD) IMPLEMENTATION TO IMPROVE SERVICE QUALITY IN NORTH MOROWALI REGENCY
Published:
2026-11-12Downloads
Abstract
This study examines human resource development (HRD) in the implementation of the Regional Government Information System (Sistem Informasi Pemerintahan Daerah, SIPD) as an effort to improve service quality at the Regional Financial and Asset Management Agency (BPKAD) of North Morowali Regency, Indonesia. Using Holton and Swanson’s HRD theory, a descriptive qualitative case study was conducted. Data were collected through in-depth interviews with seven purposively selected informants, observation, and document review, and were analyzed with the interactive model of Miles, Huberman, and Saldaña across three dimensions: learning, performance, and change. Training and technical guidance improved employees’ knowledge and skills, yet only 35 of 80 employees (43.75%) had updated their competencies and only nine (11.25%) had attended SIPD-specific training, so learning remained uneven. Trained staff worked faster and more accurately, but workload, system disruptions, and limited infrastructure constrained performance. Employees adapted better to digital change and showed stronger professionalism, although adaptation was gradual and some senior employees needed more time. HRD has thus contributed positively to service quality, but equitable access to training, post-training mentoring, and continuous learning remain necessary.
Keywords:
Human Resource Development Learning Performance Public Service Quality SIPDReferences
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Copyright (c) 2026 Ferdy Tengga, Syahruddin Hattab, Fachrul Reza
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