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• THE EFFECT OF COMPETENCE, FACILITIES, AND INTERPERSONAL COMMUNICATION ON PATIENT SATISFACTION THROUGH QUALITY OF SERVICE AS INTERVENING VARIABLES IN NATUNA HOSPITAL

  Inggerit Paradila Putri , Muammar Khaddafi , Mohamad Gita Indrawan , Indrayani

  605-622

  2022-10-30

  Statistics: 1199

• THE INFLUENCE OF SERVICE QUALITY ON OUTPATIENT SATISFACTION AT THE TELUK BINTUNI HOSPITAL WHICH IS MEDIATED BY CULTURE AND BELIEFS

  Wiendo Syahputra Yahya , Saparso , Fushen

  262-283

  2024-07-21

  Statistics: 510

• THE EFFECT OF SERVICE QUALITY AT CND MEULABOH HOSPITAL ON THE SATISFACTION LEVEL OF INPATIENTS PARTICIPATING IN JKN 2024

  Shazia Putri Hazima , Safrizal , Teungku Nih Farisni , Perry Boy Chandra Siahaan , Maiza Duana

  538-545

  2024-07-31

  Statistics: 525

• THE INFLUENCE OF MEDICAL SERVICE QUALITY AND TRUST ON LOYALTY WITH PATIENT SATISFACTION AS AN INTERVENING VARIABLE IN THE INPATIENT WARD OF BHAYANGKARA HOSPITAL BANJARMASIN

  Putriana Sitompul , Farida Yuliaty , Ayu Laili Rahmiyati , Kosasih , Vip Paramarta , Fitriana

  534-547

  2025-12-13

  Statistics: 939

• THE EFFECT OF SERVICE COMPENSATION, MOTIVATION, AND DISCIPLINE ON WORK PRODUCTIVITY AND ITS IMPLICATIONS ON SERVICE QUALITY (Study at Malingping Regional Hospital, Banten Province)

  Yusup Erisyadi , Farida Yuliaty , Kosasih , Assoc. Prof. Dr. Dr. H. Sumeidi Kadarisman, S.E., M.M , Prof. Dr. VIP Paramarta , Drs., M.M5, Fittiana

  4298-4302

  2026-03-28

  Statistics: 1026

• THE INFLUENCE OF SERVICE QUALITY AND MEDICAL FACILITIES ON PATIENT SATISFACTION AND ITS IMPLICATIONS FOR PATIENT LOYALTY AT PULANG PISAU REGIONAL HOSPITAL, CENTRAL KALIMANTAN

  Santi Sandra , Kosasih , Taufan Nugroho , Farida Yuliaty , Vip Paramarta , Fitriana

  7465-7471

  2025-10-30

  Statistics: 1032

• THE INFLUENCE OF SERVICE QUALITY AND MEDICAL STAFF WORKLOAD ON PATIENT SATISFACTION IN THE EMERGENCY DEPARTMENT AT KASIH IBU HOSPITAL SURAKARTA

  Alexander Nugroho Sulistya Wijoyo , Kosasih , Etty Sofia Mariati , Vip Paramarta

  5370-5381

  2026-06-02

  Statistics: 460

• THE EFFECT OF SERVICE QUALITY AND DOCTOR COMPETENCE ON PATIENT SATISFACTION MEDIATED BY THE IMAGE OF ROSELA HOSPITAL

  Ester Rita , Hery Winoto Tj , Eka Desy Purnama

  3069-3079

  2025-07-13

  Statistics: 424

• ANALYSIS OF TOTAL QUALITY MANAGEMENT (TQM) BY EMPLOYEES TOWARDS CONSTRUCTIVE IMPROVEMENT EFFORTS IN HOSPITAL

  Istahara , Abdul Gani Sidqi , Vip Paramarta , Farida Yuliaty , Kosasih , Fitriana

  3480-3490

  2026-02-14

  Statistics: 1240

• THE EFFECT OF DELAY IN OPERATION, QUALITY OF SERVICE AND COMPETENCE OF HEALTH CARE PERSONNEL ON SURGERY PATIENT SATISFACTION IN ONE OF THE PRIVATE HOSPITALS IN BANDUNG CITY

  Irlan Karsa Gumilang , Haddan Dongoran , Rulia

  4303-4315

  2026-03-28

  Statistics: 701

• THE EFFECT OF DIGITAL SERVICE QUALITY AND PATIENT EXPERIENCE ON PATIENT LOYALTY WITH PATIENT TRUST AS A MEDIATING VARIABLE IN HOSPITALS

  Kosasih , Indah Nur Fadillah

  8200-8207

  2026-09-04

  Statistics: 267

• THE QUALITY OF NURSING CARE SERVIES AND THE LEVEL OF PATIENT SATISFACTION IN THE HOSPITAL MEDAN

  Siang Br Tarigan , Masnila Siregar , Nurlama Siregar , Salwa Vellysha

  6458-6470

  2026-06-18

  Statistics: 428

• PATIENT COMPLAINT MANAGEMENT AS A STRATEGY TO IMPROVE THE QUALITY OF HOSPITAL SERVICES

  Fatia Ulfia Putri , Vip Paramarta

  5498-5503

  2025-09-24

  Statistics: 1192

• THE INFLUENCE OF BRAND IMAGE, TRUST, AND SERVICE QUALITY ON REVISIT INTENTION MEDIATED BY PATIENT SATISFACTION (CASE STUDY AT THE BHAYANGKARA HOSPITAL OF THE YOGYAKARTA SPECIAL REGION REGIONAL POLICE)

  Ahmad Syakur Banafif , Kosasih , Rulia , Etty Sofia Mariati Asnar , Farida Yuliaty , Vip Paramarta

  3501-3514

  2026-02-15

  Statistics: 1255

• THE INFLUENCE OF SERVICE QUALITY AND MEDICAL STAFF ATTITUDE ON THE SATISFACTION LEVEL OF OUTPATIENT BPJS PATIENTS AT RSUD BUMIAYU, BREBES REGENCY

  Mohammad Fajar Mukharram , Vip Paramarta , Rukhiyat Syahidin

  5459-5470

  2026-06-02

  Statistics: 489

• BEHAVIORAL PRICE ON REVISIT INTENTION THROUGH MONETARY PRICE IN TYPE B PRIVATE HOSPITAL

  Nico Harly Chandra

  945-949

  2025-04-29

  Statistics: 617

• THE INFLUENCE OF DIGITAL REPUTATION AND ELECTRONIC WORD OF MOUTH ON THE DECISION TO USE HOSPITAL SERVICES

  Rahmi Rachmawati Sari , Nadia Syahran Naja , Leni Nuraeni HR , Novita Purnama Rifa , Novita Purnama Rifa , Vip Paramarta

  8007-8016

  2026-08-28

  Statistics: 402

• THE INFLUENCE OF HOSPITAL FACILITIES, NURSING SERVICES, AND PATIENT SATISFACTION ON OUTPATIENT REVISIT INTENTION (A CASE STUDY AT DEMANG SEPULAU RAYA REGIONAL GENERAL HOSPITAL, CENTRAL LAMPUNG REGENCY)

  Tiara Cornela Azqinar , Vip Paramarta , R. Ricky Agusiady

  5497-5508

  2026-06-02

  Statistics: 563

• PATIENT SATISFACTION MEDIATES THE INFLUENCE OF HEALTH SERVICES QUALITY AND BRAND IMAGE ON PATIENT LOYALTY

  Aily , Melitina Tecoalu , Wani Gunardi

  73-86

  2024-04-24

  Statistics: 857

• THE INFLUENCE OF HOSPITAL MANAGEMENT POLICY INNOVATION (X) ON CLINICAL SERVICE QUALITY (Z) WITH INTER-UNIT COORDINATION (Y) AS A MEDIATING VARIABLE

  Mega Inang Marsalina Sarata , Greatavia Meanda Leslie , Vip Paramarta

  5656-5663

  2025-09-28

  Statistics: 945

• IMPLEMENTATION OF LEAN HOSPITAL AS AN EFFORT TO IMPROVE HEALTH SERVICES IN THE EMERGENCY UNIT OF THE HOSPITAL

  I Gusti Nyoman Trianantha Jaya , Kosasih , Farida Yuliaty , Vip Paramarta , Fitriana

  189-193

  2025-02-24

  Statistics: 474

• ANALYSIS OF HOSPITAL MANAGEMENT INFORMATION SYSTEMS (HMIS) ON THE EFFECTIVENESS AND EFFICIENCY OF OUTPATIENT SERVICES AND ITS IMPLICATIONS FOR EMPLOYEE PERFORMANCE (A SURVEY STUDY AT RUMAH SEHAT TERPADU DOMPET DUAFA HOSPITAL, BOGOR CITY)

  Anggilia Yuliani Susanti , Sri Rochani Mulyani , Rukhiyat Syahidin , Ayu Laili Rahmiyati , Farida Yuliaty , Fitriana

  4368-4375-

  2026-03-21

  Statistics: 862

• THE INFLUENCE OF ARTIFICIAL INTELLIGENCE IN DIAGNOSTIC SYSTEMS AND HEALTHCARE WORKERS’ DIGITAL COMPETENCE ON THE EFFICIENCY OF HOSPITAL SERVICES

  Astri Hindarti , Kosasih

  4532-4539

  2026-03-26

  Statistics: 744

• THE INFLUENCE OF MARKETING STRATEGY AND SERVICE INNOVATION ON THE GROWTH OF PRIVATE HOSPITAL PATIENTS

  Tia Ariani Salsabila , Kosasih , Vip Paramarta , Farida Yuliaty , Fitriana

  1-7

  2025-02-15

  Statistics: 1141

• THE EFFECT OF SERVICE QUALITY AND PATIENT SATISFACTION ON PATIENT LOYALTY MEDIATED BY PATIENT TRUST AT RUMAH INDONESIA SEHAT (RIS) HOSPITAL

  Fenny Kristinawati , Wani Devita Gunardi , Fushen

  701-717

  2023-01-20

  Statistics: 1356