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• THE EFFECT OF COMPETENCE, FACILITIES, AND INTERPERSONAL COMMUNICATION ON PATIENT SATISFACTION THROUGH QUALITY OF SERVICE AS INTERVENING VARIABLES IN NATUNA HOSPITAL

  Inggerit Paradila Putri , Muammar Khaddafi , Mohamad Gita Indrawan , Indrayani

  605-622

  2022-10-30

  Statistics: 384

• THE INFLUENCE OF SERVICE QUALITY ON OUTPATIENT SATISFACTION AT THE TELUK BINTUNI HOSPITAL WHICH IS MEDIATED BY CULTURE AND BELIEFS

  Wiendo Syahputra Yahya , Saparso , Fushen

  262-283

  2024-07-21

  Statistics: 111

• THE EFFECT OF SERVICE QUALITY AT CND MEULABOH HOSPITAL ON THE SATISFACTION LEVEL OF INPATIENTS PARTICIPATING IN JKN 2024

  Shazia Putri Hazima , Safrizal , Teungku Nih Farisni , Perry Boy Chandra Siahaan , Maiza Duana

  538-545

  2024-07-31

  Statistics: 154

• THE INFLUENCE OF MEDICAL SERVICE QUALITY AND TRUST ON LOYALTY WITH PATIENT SATISFACTION AS AN INTERVENING VARIABLE IN THE INPATIENT WARD OF BHAYANGKARA HOSPITAL BANJARMASIN

  Putriana Sitompul , Farida Yuliaty , Ayu Laili Rahmiyati , Kosasih , Vip Paramarta , Fitriana

  534-547

  2025-12-13

  Statistics: 118

• THE INFLUENCE OF SERVICE QUALITY AND MEDICAL FACILITIES ON PATIENT SATISFACTION AND ITS IMPLICATIONS FOR PATIENT LOYALTY AT PULANG PISAU REGIONAL HOSPITAL, CENTRAL KALIMANTAN

  Santi Sandra , Kosasih , Taufan Nugroho , Farida Yuliaty , Vip Paramarta , Fitriana

  7465-7471

  2025-10-30

  Statistics: 135

• THE EFFECT OF SERVICE QUALITY AND DOCTOR COMPETENCE ON PATIENT SATISFACTION MEDIATED BY THE IMAGE OF ROSELA HOSPITAL

  Ester Rita , Hery Winoto Tj , Eka Desy Purnama

  3069-3079

  2025-07-13

  Statistics: 50

• ANALYSIS OF TOTAL QUALITY MANAGEMENT (TQM) BY EMPLOYEES TOWARDS CONSTRUCTIVE IMPROVEMENT EFFORTS IN HOSPITAL

  Istahara , Abdul Gani Sidqi , Vip Paramarta , Farida Yuliaty , Kosasih , Fitriana

  3480-3490

  2026-02-14

  Statistics: 31

• THE INFLUENCE OF BRAND IMAGE, TRUST, AND SERVICE QUALITY ON REVISIT INTENTION MEDIATED BY PATIENT SATISFACTION (CASE STUDY AT THE BHAYANGKARA HOSPITAL OF THE YOGYAKARTA SPECIAL REGION REGIONAL POLICE)

  Ahmad Syakur Banafif , Kosasih , Rulia , Etty Sofia Mariati Asnar , Farida Yuliaty , Vip Paramarta

  3501-3514

  2026-02-15

  Statistics: 43

• PATIENT COMPLAINT MANAGEMENT AS A STRATEGY TO IMPROVE THE QUALITY OF HOSPITAL SERVICES

  Fatia Ulfia Putri , Vip Paramarta

  5498-5503

  2025-09-24

  Statistics: 179

• BEHAVIORAL PRICE ON REVISIT INTENTION THROUGH MONETARY PRICE IN TYPE B PRIVATE HOSPITAL

  Nico Harly Chandra

  945-949

  2025-04-29

  Statistics: 143

• PATIENT SATISFACTION MEDIATES THE INFLUENCE OF HEALTH SERVICES QUALITY AND BRAND IMAGE ON PATIENT LOYALTY

  Aily , Melitina Tecoalu , Wani Gunardi

  73-86

  2024-04-24

  Statistics: 265

• THE INFLUENCE OF HOSPITAL MANAGEMENT POLICY INNOVATION (X) ON CLINICAL SERVICE QUALITY (Z) WITH INTER-UNIT COORDINATION (Y) AS A MEDIATING VARIABLE

  Mega Inang Marsalina Sarata , Greatavia Meanda Leslie , Vip Paramarta

  5656-5663

  2025-09-28

  Statistics: 130

• IMPLEMENTATION OF LEAN HOSPITAL AS AN EFFORT TO IMPROVE HEALTH SERVICES IN THE EMERGENCY UNIT OF THE HOSPITAL

  I Gusti Nyoman Trianantha Jaya , Kosasih , Farida Yuliaty , Vip Paramarta , Fitriana

  189-193

  2025-02-24

  Statistics: 171

• THE EFFECT OF SERVICE QUALITY AND PATIENT SATISFACTION ON PATIENT LOYALTY MEDIATED BY PATIENT TRUST AT RUMAH INDONESIA SEHAT (RIS) HOSPITAL

  Fenny Kristinawati , Wani Devita Gunardi , Fushen

  701-717

  2023-01-20

  Statistics: 629

• THE INFLUENCE OF MARKETING STRATEGY AND SERVICE INNOVATION ON THE GROWTH OF PRIVATE HOSPITAL PATIENTS

  Tia Ariani Salsabila , Kosasih , Vip Paramarta , Farida Yuliaty , Fitriana

  1-7

  2025-02-15

  Statistics: 326

• DETERMINANTS OF CUSTOMER LOYALTY IN MURNI TEGUH HOSPITAL IN BALI

  Leviana Aurellia Valeriant , Dewi Sri Surya Wuisan

  128-136

  2025-02-20

  Statistics: 129

• THE LEAN HOSPITAL APPROACH TO CONTINUOUS IMPROVEMENT IN ENHANCING SERVICE QUALITY AT THE OUTPATIENT PHARMACY OF TALAUD REGIONAL GENERAL HOSPITAL IN 2019

  Meyvie Belinda Kendage , Jason Merari Peranginangin , Tri Wijayanti

  5000-5008

  2025-09-20

  Statistics: 149

• ANALYSIS OF ATTITUDE AND INTEREST AS INDICATORS OF THE EFFECTIVENESS OF IMPLEMENTING ELECTRONIC SIGNATURES ON ELECTRONIC MEDICAL RECORD DOCUMENTS IN IMPROVING THE QUALITY OF SERVICE (Survey Study at Marthen Indey Hospital Jayapura)

  Astrodita Adya Seta , Sri Rochani Mulyani , Widjajanti Utoyo

  2085-2096

  2025-06-09

  Statistics: 130

• THE INFLUENCE OF MANAGEMENT INFORMATION SYSTEMS, PROCESS INNOVATION AND OPERATIONAL EFFICIENCY IN HOSPITALS

  Anggilia Yuliani Susanti , Vip Paramarta , Farida Yuliaty , Kosasih , Fitriana , Sri Rochani

  105-110

  2025-02-19

  Statistics: 218

• THE INFLUENCE OF GOOD HOSPITAL GOVERNANCE IMPLEMENTATION ON HOSPITAL PERFORMANCE WITH POSITIVE ORGANIZATIONAL CULTURE AS A MEDIATING VARIABLE

  Riyanda , Farida Yulianty

  6003-6011

  2025-10-08

  Statistics: 164

• THE EFFECT OF ORGANIZATIONAL MANAGEMENT, ACCESSIBILITY, AND NURSES' PROFESSIONALISM ON OUTPATIENT PATIENT SATISFACTION AT THE POLYCLINIC OF DR. R. HARDJANTO HOSPITAL, BALIKPAPAN

  Vip Paramarta , Ayu Laili Rahmiyati , Ramadani

  5225-5232

  2025-09-15

  Statistics: 183

• EMPOWERMENT OF COMMUNITY HEALTH CADRES THROUGH HEALTH POST MANAGEMENT TRAINING AND HOSPITAL ASSISTANCE TO IMPROVE BASIC HEALTH SERVICES IN MALANG REGENCY

  Marlena Ayu Windasari , Vip Paramarta

  516-525

  2025-12-13

  Statistics: 115

• THE INFLUENCE OF MANAGEMENT INFORMATION SYSTEMS, PROCESS INNOVATION AND OPERATIONAL EFFICIENCY IN HOSPITALS

  Ivana Yolanda , Kosasih , Vip Paramarta , Farida Yuliaty

  14-21

  2025-02-15

  Statistics: 275

• TRANSFORMATIONAL LEADERSHIP IN IMPROVING DOCTORS’ PERFORMANCE IN HOSPITALS: A LITERATURE REVIEW

  Istahara , Farida Yuliaty

  5336-5442

  2025-09-24

  Statistics: 185

• COLLABORATION OF HOSPITAL MANAGEMENT AND COMMUNITY IN PREVENTION OF DIABETIC RETINOPATHY: STUDY OF COMMUNITY SERVICE PROGRAM AT UNDAAN EYE HOSPITAL SURABAYA

  Dyah Kusuma Arnovita , Vip Paramarta , Kosasih , Fitriana

  137-142

  2025-02-20

  Statistics: 200