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• EFFECT OF SERVICE MARKETING MIX AND SERVICE QUALITY THROUGH CUSTOMER SATISFACTION ON CUSTOMER LOYALTY IN BANK BTPN ZAINUL ARIFIN MEDAN

  Indah Ardhina Oktaria , Endang Sulistya Rini , Paham Ginting

  1095-1103

  2023-06-23

  Statistics: 592

• THE EFFECT OF CUSTOMER CO-CREATION AND CUSTOMER EXPERIENCE ON ELECTRONIC WORD OF MOUTH (EWOM) THROUGH CUSTOMER SATISFACTION ON SHARIA INDONESIAN BANK IN MEDAN CITY

  Rizky Amalia Nasution , Amrin Fauzi , Arlina Nurbaity Lubis

  296-309

  2023-02-27

  Statistics: 1236

• THE EFFECT OF SERVICE QUALITY AND COMPANY COMMITMENT ON CUSTOMER LOYALTY THROUGH CUSTOMER SATISFACTION AS AN INTERVENING VARIABLE (CASE STUDY AT PT. KARYA SEMANGAT MANDIRI) IN MEDAN NORTH SUMATERA INDONESIA)

  Lina , Sugiharto Pujangkoro , Muhammad Anggia Muchtar

  1388-1398

  2024-10-13

  Statistics: 90

• CULTURAL EXPERIENCE AS MEDIATOR IN CONNECTION CUSTOMER EXPERIENCE AND CUSTOMER SATISFACTION TO CUSTOMER LOYALTY: STUDIES CASE BRAND THE SPONGE HERBS MAKASSAR

  Mustikawati , Eric Harianto , Natalia Christiani

  2008-2029

  2026-07-29

  Statistics: 40

• THE EFFECT OF SERVICE QUALITY AND PRICE ON CUSTOMER RETENTION MEDIATED BY CUSTOMER SATISFACTION IN THE OUTPATIENT UNIT OF RHC LAMPUNG CLINIC

  Yani Puji Mustika Sari , Hery Winoto Tj , Fushen

  171-179

  2025-02-25

  Statistics: 92

• STRATEGY ANALYSIS IN ACEH ISLAMIC BANK

  Rico Syahputra , Yeni Absah , Beby Karina Fawzeea Sembiring

  1246-1257

  2022-12-24

  Statistics: 287

• THE INFLUENCE OF SERVICE QUALITY, FOOD QUALITY, AND PLACE IDENTITY ON CUSTOMER SATISFACTION AND ITS IMPACT ON VISITOR LOYALTY AT THE PIM FOOD COURT CULINARY DESTINATION IN NORTH ACEH REGENCY

  Muhammad Taufan Syahqran Zazil , Mohd. Heikal , Sapna Biby , Jullimursyida , Adnan , Nurainun

  2963-2977

  2026-09-23

  Statistics: 3

• THE MEDIATING ROLE OF CUSTOMER ENGAGEMENT ON THE EFFECT OF USER INTERFACE ON CUSTOMER SATISFACTION ON DIGITAL STREAMING SERVICE USERS

  Wisnu Agus Harmawan , Endang Sulistya Rini , Syafrizal Helmi Situmorang

  274-283

  2024-02-19

  Statistics: 414

• THE EFFECT OF RELIGIOSITY ON CUSTOMER DECISIONS IN CHOOSING ISLAMIC BANKS WITH ATTITUDES AND TRUST AS INTERVENING VARIABLES IN LHOKSEUMAWE CITY

  Anwar Puteh , Sukiman , Muhammad Yafiz

  455-460

  2021-12-31

  Statistics: 232

• ANALYSIS OF SERVICE QUALITY IN IMPROVING CUSTOMER SATISFACTION AT KOPERASI USAHA BARU IN TIDORE ISLANDS CITY

  Nurafni Kader , Farid Madjodjo , Imran Yunus

  8968-8972

  2026-10-30

  Statistics: 2

• THE EFFECT OF IMPLEMENTING TECHNOLOGY AND INNOVATION MANAGEMENT THROUGH ELECTRICITY LOSS APPLICATION INNOVATION ON CUSTOMER SERVICE AT PLN ULP BUKITTINGGI

  Iman Rohmatan , Erwansyah

  1830-1843

  2025-08-26

  Statistics: 127

• THE EFFECT OF PRICE, STORE AMBIENCE AND SERVICE QUALITY ON CUSTOMER LOYALTY AT FRITTO CHICHEN IN MEDAN CITY

  Delina Hati Maduwu , Tika Nirmala Sari

  1640-1648

  2026-07-13

  Statistics: 24

• THE EFFECT OF PROMOTION, BRAND IMAGE AND SERVICE QUALITY ON CUSTOMER LOYALTY AT KENTUCKY FRIED'S FAST FOOD RESTAURANT CHICKEN (KFC) IN LHOKSEUMAWE CITY

  Wahyu Syahputra , Hamdiah , Adnan , Rusydi

  1018-1030

  2026-05-26

  Statistics: 58

• THE EFFECT OF PRODUCT QUALITY AND SERVICE QUALITY ON CUSTOMER SATISFACTION WITH PRICE AS A MODERATING VARIABLE AT KALANI CAFE

  Ade Sandy Irwansyah Rangkuti , . Lyza Tahura Chairunnisa

  8849-8860

  2026-10-26

  Statistics: 2

• THE INFLUENCE OF SERVICE INNOVATION AND SELF SERVICE TECHNOLOGY ON E-LOYALTY IN USING CASH BNI MANAGEMENT THROUGH E-SATISFACTION ON PT BANK NEGARA INDONESIA (PERSERO) Tbk. MEDAN BRANCH OFFICE

  Mufida Sari , Endang Sulistya Rini , Syafrizal Helmi Situmorang

  421-442

  2024-04-21

  Statistics: 182

• THE INFLUENCE OF SERVICE QUALITY AND FACILITIES ON CUSTOMER SATISFACTION AT BERLIAN ABADI HOTEL BANYUWANGI

  Wardha Nilawati

  1081-1100

  2022-12-14

  Statistics: 677

• THE EFFECT OF WORK ENVIRONMENT, SERVICE, CUSTOMER SATISFACTION ON EMPLOYEE PERFORMANCE AT COFFEE SHOP GEKO MEDAN CITY

  Alisahelga Ivana Meliala , Muhammad Alfaredo Tarigan , Kiki Rizky Priwanda Putri , Kiki Rizky Priwanda Putri , Deni Faizal Mirza , Muhammaad Fadlan Mirza , Nurlina Harahap

  828-830

  2026-05-12

  Statistics: 102

• THE EFFECT OF PRODUCT QUALITY, SERVICE AND TARIFFS ON BILL PAYMENT COMPLIANCE THROUGH CUSTOMER SATISFACTION LEVEL IN THE HOUSEHOLD CATEGORY AT PT AIR BATAM HILIR

  Gana Vige Ortega , Ngaliman , Sri Yanti

  2071-2078

  2025-09-22

  Statistics: 97

• THE ANALYSIS OF THE EFFECT OF SERVICE QUALITY, PRICE AND WORD-OF-MOUTH ON CUSTOMER SATISFACTION AT GRAND KUPI BLANG PULO

  Radja Alvarezi , Halida Bahri

  1970-1977

  2026-07-25

  Statistics: 58

• THE EFFECT OF SERVICE QUALITY, CUSTOMER SATISFACTION, AND PERCEIVED VALUE ON CUSTOMER LOYALTY WITH COMMUNICATION QUALITY AS A MODERATING VARIABLE (A CASE STUDY OF BANK JATIM KCP MALANG CUSTOMERS)

  Jefry Wahyu Santoso , Arief Noviarakhman Zagladi

  433-454

  2026-04-28

  Statistics: 41

• THE EFFECT OF SERVICE QUALITY, PRICE, AND FACILITIES ON CUSTOMER SATISFACTION OF BOAT CHARTERING AT PT. MITRA TSUNAMI LAUT

  Lulu Adelia , Yahya Tanjung

  1649-1658

  2026-07-13

  Statistics: 48

• THE INFLUENCE OF COMPETITIVE ADVANTAGE AND E-BANKING FACILITIES ON CUSTOMER SATISFACTION WITH TRUST CUSTOMERS USER E-BANKING AS A VARIABLE INTERVENING AT PT BANK NEGARA INDONESIA PADANGSIDIMPUAN BRANCH

  Windi Puspita Dian Sari Hasibuan , Paham Ginting , Endang Sulistya Rini

  1691-1701

  2024-10-30

  Statistics: 102

• ANALYSIS OF FACTORS AFFECTING CUSTOMER SATISFACTION WITH MS GLOW SKIN CARE IN KOTA TEBING TINGGI

  Rahmaniar , Rico Nur Ilham , Irada Sinta , Purna Laxmi Jamatia

  773-782

  2022-10-23

  Statistics: 997

• ANALYSIS OF NEW CULTURAL MARKETING, CUSTOMER-PERCEIVED VALUE AND SERVICE QUALITY ON REPURCHASE INTENTION AT RAHASIA COFFEE

  Cindi Nur Maulida , Ari Prabowo

  3683-8694

  2026-11-04

  Statistics: 0

• THE EFFECT OF SERVICE QUALITY, BRAND IMAGE AND PROMOTION ON CUSTOMER SATISFACTION AT CV. ABC HARDWARE INDUSTRY MEDAN SUNGGAL

  Yessica Andiny Chandra , Friska Rosanti Zega , Helen Aurora , Nirwana Br Bangun , Jarungjung Hutagaol

  620-632

  2026-04-15

  Statistics: 150