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• QUALITY OF SERVICES AND FACILITIES ON INPATIENT SATISFACTION WITH STAFF COMPETENCE AS AN INTERVENING VARIABLE AT TAMAN KROCOK COMMUNITY HEALTH CENTER

  Aprilia Windarti , Toni Herlambang , Abadi Sanosra

  2073-2086

  2025-01-01

  Statistics: 731

• THE INFLUENCE OF SERVICE QUALITY, FACILITIES, AND PRICE ON PATIENT SATISFACTION AT HASNA MEDIKA CLINIC BANDUNG

  Lia Mulyawati , Erika Nurmartiani , Rulia , Kosasih , Vip Paramarta

  4694-4705

  2026-04-12

  Statistics: 228

• ANALYSIS OF THE RELATIONSHIP BETWEEN TELEMEDICINE USERS AND THE QUALITY OF HEALTH SERVICES FOR JKN PATIENTS AT FKTP FLAMINGO CLINIC OF SOEWONDO AIR BASE

  Chairunnisa Nasution , Ermi Girsang , Santy Deasy Siregar

  4267-4274

  2026-03-19

  Statistics: 716

• THE INFLUENCE OF BRAND IMAGE, TRUST, AND SERVICE QUALITY ON REVISIT INTENTION MEDIATED BY PATIENT SATISFACTION (CASE STUDY AT THE BHAYANGKARA HOSPITAL OF THE YOGYAKARTA SPECIAL REGION REGIONAL POLICE)

  Ahmad Syakur Banafif , Kosasih , Rulia , Etty Sofia Mariati Asnar , Farida Yuliaty , Vip Paramarta

  3501-3514

  2026-02-15

  Statistics: 1255

• CUSTOMER SATISFACTION ANALYSIS ON SERVICE QUALITY USING SERVQUAL, CUSTOMER SATISFACTION INDEX, AND IMPORTANCE PERFORMANCE ANALYSIS

  Nur Afifah , Anik Dwiastuti , Rudi Nurdiansyah , Rizky Asyari , Ammar Hilmi Fauzaan , Syechan Ali

  6024-6033

  2026-06-16

  Statistics: 1028

• THE INFLUENCE OF SERVICE QUALITY AND MEDICAL STAFF ATTITUDE ON THE SATISFACTION LEVEL OF OUTPATIENT BPJS PATIENTS AT RSUD BUMIAYU, BREBES REGENCY

  Mohammad Fajar Mukharram , Vip Paramarta , Rukhiyat Syahidin

  5459-5470

  2026-06-02

  Statistics: 489

• IMPLEMENTATION OF GOOD GOVERNANCE AND MOTIVATION IN IMPROVING SERVICE QUALITY: THE ROLE OF JOB SATISFACTION AS A MEDIATING VARIABLE (Study at the Badung Regency Cultural Office)

  I Gede Krisnayasa , I.G.A.A. Dewi Sucitawathi Pinatih

  7826-7829

  2025-11-17

  Statistics: 911

• THE IMPACT OF SERVICE QUALITY, TRUST ON CUSTOMER LOYALTY WITH CUSTOMER SATISFACTION AS AN INTERVENING AT J&T LHOKSEUMAWE CITY

  Anwar , Adnan , Teuku Zulkarnaen , Naufal Bachri , Rusydi Abubakar , Heriyana

  406-416

  2024-07-17

  Statistics: 980

• ANALYSIS OF CUSTOMER RELATIONSHIP MANAGEMENT AND SERVICE QUALITY TOWARDS CUSTOMER LOYALTY WITHCUSTOMER SATISFACTION AS AN INTERVENING VARIABLE AT PT. BADAK ICE DRINK FACTORY IN PEMATANG SIANTAR

  Risma Nurhaini Munthe , Nurafrina Siregar , Erwansyah

  3337-3349

  2025-07-24

  Statistics: 1370

• CHATBOT QUALITY ALONE DOES NOT CREATE LOYALTY: SATISFACTION AND TRUST AS TRANSMISSION MECHANISMS

  Prasetyo Hartanto , Vanessa Gaffar , Lili Adi Wibowo , Mokh Adib Sultan

  8352-8361

  2026-09-18

  Statistics: 116

• THE ROLE OF INFORMATION TECHNOLOGY, EMPLOYEE TRAINING AND SERVICE QUALITY IN IMPROVING PATIENT SATISFACTION

  Fajar Wahyudi , Vip Paramarta , Alexandra DeSousa Guterres

  36-43

  2025-02-28

  Statistics: 1153

• THE INFLUENCE OF SERVICE QUALITY DIMENSIONS ON PATIENT LOYALTY WITH SATISFACTION AS A MEDIATING VARIABLE AT PKU MUHAMMADIYAH WONOGIRI HOSPITAL

  Khusnul Khotimah Ariyani , Iwan Setiawan Adji , Soepatini

  4023-4033

  2026-03-09

  Statistics: 729

• ANALYSIS OF THE INFLUENCE OF SERVICE QUALITY ON SERVICE CUSTOMER SATISFACTION AT KOODA EASY YOU IN LHOKSEUMAWE CITY

  T. Edyansyah , Rico Nur Ilham , Muhammad Roni

  1688-1697

  2025-01-30

  Statistics: 692

• THE EFFECT OF E-SERVICE QUALITY ON REPURCHASE INTENTION WITH TRUST AND CUSTOMER SATISFACTION AS MEDIATING VARIABLES: A SYSTEMATIC LITERATURE REVIEW

  Cici Anggraini , Budi Eko Soetjipto , Madziatul Churiyah

  5093-5100

  2026-05-19

  Statistics: 846

• COMPARATIVE ANALYSIS OF TREE-BASED ALGORITHMS FOR CUSTOMER SATISFACTION CLASSIFICATION IN THE LOGISTICS INDUSTRY: A CASE STUDY OF JNE AND J&T EXPRESS

  Kevin Benedicta , Rudi Nurdiansyah

  4232-4243

  2026-03-18

  Statistics: 976

• THE INFLUENCE OF SERVICE QUALITY ON CUSTOMER LOYALTY IS MEDIATED BY SATISFACTION VARIABLES (STUDY OF CUSTOMER PERCEPTIONS ON BANK MANDIRI UNIT KUALA TANJUNG BRANCH BATUBARA DISTRICT, NORTH SUMATRA PROVINCE)

  Ade Carlo Tiganna Damanik , Nazaruddin , Yeni Absah

  694-703

  2023-10-30

  Statistics: 624

• THE EFFECT OF SERVICE QUALITY AND PATIENT SATISFACTION ON PATIENT LOYALTY MEDIATED BY PATIENT TRUST AT RUMAH INDONESIA SEHAT (RIS) HOSPITAL

  Fenny Kristinawati , Wani Devita Gunardi , Fushen

  701-717

  2023-01-20

  Statistics: 1356

• THE EFFECTS OF SERVICE QUALITY, AND CUSTOMER SATISFACTION TOWARDS BUS TICKET PRICES OF PT. CHANDRA

  Safrida

  338-349

  2023-05-07

  Statistics: 727

• THE EFFECT OF RELIABILITY AND EMPATHY ON PATIENT SATISFACTION AND ITS IMPLICATIONS ON PATIENT TRUST (Study at Melati Hospital, Sungai Penuh City, Jambi Province)

  Maulana , Dr. Taufik Zulfikar, S.E., M.M , Dr. Ayu Laili Rahmiyati, S.KM., M.M , Dr. Taufan Nugroho, Sp.And., MMRS , Dr. Haddan Dongoran, S.E., M.Si , Assoc. Prof. Dr. VIP Paramarta

  4326-4330

  2026-03-28

  Statistics: 518

• THE EFFECT OF COFFEE TYPE, PRICE AND SERVICE ON CUSTOMER SATISFACTION AT COFFEE SHOPP RESTU BUNDA, MEDAN CITY

  Sri Wahyuni Br Maha , Deni Faisal Mirza , Jontrapolta Sembiring , Rosdiana Gultom

  1173-1183

  2024-12-30

  Statistics: 433

• PATIENT COMPLAINT MANAGEMENT AS A STRATEGY TO IMPROVE THE QUALITY OF HOSPITAL SERVICES

  Fatia Ulfia Putri , Vip Paramarta

  5498-5503

  2025-09-24

  Statistics: 1192

• THE ROLE OF JOB SATISFACTION AND WORK MOTIVATION IN ENHANCING NURSES’ ORGANIZATIONAL CITIZENSHIP BEHAVIOR

  Michael Sisko , Farida Yuliaty , Etty Sofia Mariati Asnar

  4147-4161

  2026-03-16

  Statistics: 622

• THE INFLUENCE OF HOSPITAL FACILITIES, NURSING SERVICES, AND PATIENT SATISFACTION ON OUTPATIENT REVISIT INTENTION (A CASE STUDY AT DEMANG SEPULAU RAYA REGIONAL GENERAL HOSPITAL, CENTRAL LAMPUNG REGENCY)

  Tiara Cornela Azqinar , Vip Paramarta , R. Ricky Agusiady

  5497-5508

  2026-06-02

  Statistics: 563

• DETERMINANTS OF CUSTOMER LOYALTY IN MURNI TEGUH HOSPITAL IN BALI

  Leviana Aurellia Valeriant , Dewi Sri Surya Wuisan

  128-136

  2025-02-20

  Statistics: 671

• THE INFLUENCE OF TELEMEDICINE SERVICES, PATIENT TRUST, AND SATISFACTION ON INTEREST IN USING DIGITAL HEALTH PLATFORMS

  Jeanny Kathleen Hartini , Vip Paramarta , Kosasih , Farida Yuliaty

  45-50

  2025-02-16

  Statistics: 1181