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• THE IMPACT OF SERVICE QUALITY, TRUST ON CUSTOMER LOYALTY WITH CUSTOMER SATISFACTION AS AN INTERVENING AT J&T LHOKSEUMAWE CITY

  Anwar , Adnan , Teuku Zulkarnaen , Naufal Bachri , Rusydi Abubakar , Heriyana

  406-416

  2024-07-17

  Statistics: 383

• IMPLEMENTATION OF GOOD GOVERNANCE AND MOTIVATION IN IMPROVING SERVICE QUALITY: THE ROLE OF JOB SATISFACTION AS A MEDIATING VARIABLE (Study at the Badung Regency Cultural Office)

  I Gede Krisnayasa , I.G.A.A. Dewi Sucitawathi Pinatih

  7826-7829

  2025-11-17

  Statistics: 192

• THE ROLE OF INFORMATION TECHNOLOGY, EMPLOYEE TRAINING AND SERVICE QUALITY IN IMPROVING PATIENT SATISFACTION

  Fajar Wahyudi , Vip Paramarta , Alexandra DeSousa Guterres

  36-43

  2025-02-28

  Statistics: 373

• ANALYSIS OF CUSTOMER RELATIONSHIP MANAGEMENT AND SERVICE QUALITY TOWARDS CUSTOMER LOYALTY WITHCUSTOMER SATISFACTION AS AN INTERVENING VARIABLE AT PT. BADAK ICE DRINK FACTORY IN PEMATANG SIANTAR

  Risma Nurhaini Munthe , Nurafrina Siregar , Erwansyah

  3337-3349

  2025-07-24

  Statistics: 457

• ANALYSIS OF THE INFLUENCE OF SERVICE QUALITY ON SERVICE CUSTOMER SATISFACTION AT KOODA EASY YOU IN LHOKSEUMAWE CITY

  T. Edyansyah , Rico Nur Ilham , Muhammad Roni

  1688-1697

  2025-01-30

  Statistics: 252

• THE INFLUENCE OF SERVICE QUALITY DIMENSIONS ON PATIENT LOYALTY WITH SATISFACTION AS A MEDIATING VARIABLE AT PKU MUHAMMADIYAH WONOGIRI HOSPITAL

  Khusnul Khotimah Ariyani , Iwan Setiawan Adji , Soepatini

  4023-4033

  2026-03-09

  Statistics: 100

• THE EFFECT OF E-SERVICE QUALITY ON REPURCHASE INTENTION WITH TRUST AND CUSTOMER SATISFACTION AS MEDIATING VARIABLES: A SYSTEMATIC LITERATURE REVIEW

  Cici Anggraini , Budi Eko Soetjipto , Madziatul Churiyah

  5093-5100

  2026-05-19

  Statistics: 0

• THE INFLUENCE OF SERVICE QUALITY ON CUSTOMER LOYALTY IS MEDIATED BY SATISFACTION VARIABLES (STUDY OF CUSTOMER PERCEPTIONS ON BANK MANDIRI UNIT KUALA TANJUNG BRANCH BATUBARA DISTRICT, NORTH SUMATRA PROVINCE)

  Ade Carlo Tiganna Damanik , Nazaruddin , Yeni Absah

  694-703

  2023-10-30

  Statistics: 200

• COMPARATIVE ANALYSIS OF TREE-BASED ALGORITHMS FOR CUSTOMER SATISFACTION CLASSIFICATION IN THE LOGISTICS INDUSTRY: A CASE STUDY OF JNE AND J&T EXPRESS

  Kevin Benedicta , Rudi Nurdiansyah

  4232-4243

  2026-03-18

  Statistics: 71

• THE EFFECTS OF SERVICE QUALITY, AND CUSTOMER SATISFACTION TOWARDS BUS TICKET PRICES OF PT. CHANDRA

  Safrida

  338-349

  2023-05-07

  Statistics: 327

• THE EFFECT OF SERVICE QUALITY AND PATIENT SATISFACTION ON PATIENT LOYALTY MEDIATED BY PATIENT TRUST AT RUMAH INDONESIA SEHAT (RIS) HOSPITAL

  Fenny Kristinawati , Wani Devita Gunardi , Fushen

  701-717

  2023-01-20

  Statistics: 748

• PATIENT COMPLAINT MANAGEMENT AS A STRATEGY TO IMPROVE THE QUALITY OF HOSPITAL SERVICES

  Fatia Ulfia Putri , Vip Paramarta

  5498-5503

  2025-09-24

  Statistics: 368

• THE EFFECT OF COFFEE TYPE, PRICE AND SERVICE ON CUSTOMER SATISFACTION AT COFFEE SHOPP RESTU BUNDA, MEDAN CITY

  Sri Wahyuni Br Maha , Deni Faisal Mirza , Jontrapolta Sembiring , Rosdiana Gultom

  1173-1183

  2024-12-30

  Statistics: 127

• THE EFFECT OF RELIABILITY AND EMPATHY ON PATIENT SATISFACTION AND ITS IMPLICATIONS ON PATIENT TRUST (Study at Melati Hospital, Sungai Penuh City, Jambi Province)

  Maulana , Dr. Taufik Zulfikar, S.E., M.M , Dr. Ayu Laili Rahmiyati, S.KM., M.M , Dr. Taufan Nugroho, Sp.And., MMRS , Dr. Haddan Dongoran, S.E., M.Si , Assoc. Prof. Dr. VIP Paramarta

  4326-4330

  2026-03-28

  Statistics: 37

• DETERMINANTS OF CUSTOMER LOYALTY IN MURNI TEGUH HOSPITAL IN BALI

  Leviana Aurellia Valeriant , Dewi Sri Surya Wuisan

  128-136

  2025-02-20

  Statistics: 216

• THE ROLE OF JOB SATISFACTION AND WORK MOTIVATION IN ENHANCING NURSES’ ORGANIZATIONAL CITIZENSHIP BEHAVIOR

  Michael Sisko , Farida Yuliaty , Etty Sofia Mariati Asnar

  4147-4161

  2026-03-16

  Statistics: 43

• THE EFFECT OF WALK THROUGHT AUDIT (WTA) ON IMPROVING THE QUALITY OF HEALTH SERVICES IN THE FIRST LEVEL OF HEALTH FACILITIES

  Dara Sa Fhounna , Maiza Duana

  441-444

  2022-07-31

  Statistics: 263

• THE INFLUENCE OF TELEMEDICINE SERVICES, PATIENT TRUST, AND SATISFACTION ON INTEREST IN USING DIGITAL HEALTH PLATFORMS

  Jeanny Kathleen Hartini , Vip Paramarta , Kosasih , Farida Yuliaty

  45-50

  2025-02-16

  Statistics: 466

• THE INFLUENCE OF MARKETING STRATEGY AND SERVICE INNOVATION ON THE GROWTH OF PRIVATE HOSPITAL PATIENTS

  Tia Ariani Salsabila , Kosasih , Vip Paramarta , Farida Yuliaty , Fitriana

  1-7

  2025-02-15

  Statistics: 458

• BUSINESS ACTORS’ SATISFACTION LEVEL IN OBTAINING PSAT-PDUK DISTRIBUTION PERMIT REGISTRATION IN GRESIK REGENCY

  Farikhah Linda Aurantifolia , Teguh Soedarto , Hamidah Hendrarini

  2994-3000

  2025-07-13

  Statistics: 399

• THE EFFECT OF ORGANIZATIONAL MANAGEMENT, ACCESSIBILITY, AND NURSES' PROFESSIONALISM ON OUTPATIENT PATIENT SATISFACTION AT THE POLYCLINIC OF DR. R. HARDJANTO HOSPITAL, BALIKPAPAN

  Vip Paramarta , Ayu Laili Rahmiyati , Ramadani

  5225-5232

  2025-09-15

  Statistics: 319

• THE INFLUENCE OF WORK-LIFE BALANCE AND WORKLOAD ON JOB SATISFACTION OF HEALTHCARE WORKERS

  Ari Tri Utami , Kosasih

  4361-4367

  2026-03-21

  Statistics: 196

• ANALYSIS OF PRICE AND BRAND IMAGE ON PURCHASING DECISIONS WITH SERVICE AS AN INTERVENING VARIABLE (CASE STUDY OF DIGITAL ALLIANCE AT PT AGRES MEDAN TEKNOLOGI

  Dini Irhamna , Slamet Widodo , Husni Muharram Ritonga

  7982-7991

  2025-11-24

  Statistics: 162

• APPLICATION OF THE ANALYTIC HIERARCHY PROCESS METHOD IN EVALUATING PUBLIC COMPLAINT HANDLING SERVICE SATISFACTIONTHROUGH THE RAPID RESPONSE COMMUNITY (CRM) SYSTEM OF THE DKI JAKARTA PROVINCIAL GOVERNMENT

  Andika Wisnuadji Putra Soebroto , Utomo Sarjono Putro

  2020-2027

  2026-01-17

  Statistics: 148

• THE INFLUENCE OF SKILLS, COMMUNICATION, AND SUPPORTING EQUIPMENT OF CONSERVATIVE DENTISTRY SPECIALISTS (DRG. SP.KG) ON WAITING TIME AND ITS IMPLICATIONS FOR PATIENT SATISFACTION (A SURVEY AT KAJEN DISTRICT HOSPITAL, PEKALONGAN)

  Jeanny Kathleen Hartini , Kosasih , Etty Sofia , Taufan Nugroho , Vip Paramarta , Farida Yuliaty

  4373-4385

  2026-03-21

  Statistics: 137