THE INFLUENCE OF COMPETENCE, EDUCATION, AND WORKLOAD ON EMPLOYEE PERFORMANCE WITH WORK MOTIVATION AS AN INTERVENING VARIABLE IN THE SECRETARIAT OF THE BATAM CITY GOVERNMENT
Main Article Content
Febro Febrian Pratama
Ramli
I Wayan Catra Yasa
This study aims to determine the direct and indirect relationships between competency, work experience, and information technology mastery on employee performance through work motivation as an intervening variable at the Regional Secretariat of Batam City. The population can provide useful information or data for a study. The population in this study consisted of 144 civil servants working at the Regional Secretariat of the Batam City Government. In this study, the sampling technique used is nonprobability sampling, specifically saturated sampling (census). The sample used in this study is the entire population of 144 civil servants at the Regional Secretariat of the Batam City Government. Data were collected via questionnaires and analyzed using validity and reliability tests, classical assumption tests, multiple regression analysis, and path analysis. The results is the direct effect of the Competence variable on the Employee Performance variable can be stated that there is a positive and significant effect between Competence and Employee Performance. The direct effect of the Education variable on the Employee Performance variable can be stated that there is a positive and significant effect between Education and Employee Performance. The direct effect of the Workload variable on the Employee Performance variable can be stated that there is a positive and significant relationship between Workload and Employee Performance. The direct effect of the Work Motivation variable on the Employee Performance variable can be stated that there is a positive and insignificant relationship between Work Motivation and Employee Performance. The direct influence of the Competence variable on the Work Motivation variable can be stated that there is a positive and significant influence between Competence and Work Motivation. The direct influence of the Education variable on the Work Motivation variable can be stated that there is a positive and significant influence between Education and Work Motivation. The direct effect of the Workload variable on the Work Motivation variable can be stated that there is a positive and significant relationship between Workload and Work Motivation. The indirect effect of the Competence variable on the Employee Performance variable with Work Motivation as the intervening variable can be stated that there is a positive and significant relationship between Competence and Employee Performance with Work Motivation as the intervening variable. The indirect effect of the Education variable on the Employee Performance variable with Work Motivation as the intervening variable can be stated that there is a positive and significant relationship between Education and Employee Performance with Work Motivation as the intervening variable. The indirect effect of the Workload variable on the Employee Performance variable with Work Motivation as an intervening variable can be stated that there is a positive and significant effect between Workload on Employee Performance with Work Motivation as an intervening variable.
Abdillah, Novie Shol, dkk. (2022). Pengaruh Penilaian Kinerja dan Beban Kerja Terhadap Kinerja Pegawai Dengan Motivasi sebagai Variabel Mediasi pada Direktorat Sistem Informasi dan Teknologi Perbendaharaan. Jurnal Riset Manajemen Sains Indonesia (JRMSI) Vol. 13, No.1, 2022. E-ISSN: 2301- 8313
Achmad, Farida, dkk. (2023). The Effect of Competence and Career Development on The Performance of Functional Officials with Work Motivation as an Intervening Variable. Jurnal Scientia, Vol. 12, No.1, 2023. ISSN: 2302- 0059.
Alfianita, Riani, dkk. (2022). The Influence of Professional Education and Work Motivation on The Performance of State Elementary School Teachers. Journal of Education Research and Evaluation. Volume 6, Issue. 1. pp. 98-107. E-ISSN: 2549-2675.
Aman, dkk. (2022). Influence Of Work Discipline, Education Level And Incentives On The Performance Of Employees Of Security Unit Members At PT Bank Mandiri (Persero) Tbk, Batam Branch. International Journal of Economics, Business, and Accounting Research (IJEBAR). Vol. 6, Issue 2. E- ISSN:2614- 1280. P-ISSN: 2622-4771.
Amir, Baso. (2021). Pengaruh Beban Kerja Terhadap Kinerja Pegawai Bagian Keuangan dengan Stres Sebagai Variabel Intervening di Universitas Hasanuddin. Program Magister Keuangan Daerah Universitas Hasanuddin. Tesis.
Anita, Y. (2021). Pengaruh Pendidikan dan Pelatihan Kerja Terhadap Kinerja Karyawan Pada PT. Bumi Mekar Hijau (BMH) Ogan Komering Ilir Proponsi Sumatera Selatan. Jurnal Manajemen: Fakultas Ekonomi Universitas Palembang. Vol. 8, No.2. 2021. Hlm. 57-76.
Apriyanti, Indah. (2019). Pengaruh Kompetensi Terhadap Kinerja Karyawan dengan Motivasi Kerja sebagai Variabel Moderasi. Program Pascasarjana Magister Manajemen, Fakultas Ekonomi dan Bisnis, Universitas Lampung Bandarlampung. Tesis.
Ariman, Iis Nasibah Binti. (2017). Pengaruh Beban Kerja dan Stress Kerja Terhadap Motivasi dan Dampaknya Pada Kinerja Pegawai di UTHM Johor Malaysia. Program Pascasarjana Universitas Terbuka. Tesis.
Aspan, H., Rosli, R., Prabowo, A., & Wahyuni, E. S. (2025). Assessment of lecturer work effectiveness: Mediating organizational citizen behavior based on organizational commitment and work motivation. Journal of Ecohumanism, 4(1), 1089-1101.
Astarman, dkk. (2024). Pengaruh Pendidikan dan Pengalaman Terhadap Kinerja Pegawai Dengan Motivasi Kerja Sebagai Variabel Intervening Pada Puskesmas Kecamatan Kuala Cenaku Kabupaten Indragiri Hulu. IRJE: Indonesian Research Journal on Education. Vol. 4, No. 1. E- ISSN: 2775-8672. P-ISSN: 2775-9482. Hal. 29-39.
Astuti, D. G. M. dan Mayasari, N. M. D. A. (2021). Pengaruh Beban Kerja dan Motivasi Kerja Terhadap Kepuasan Kerja Pegawai Pada Lapas Kelas IIB Singaraja. Bisma: Jurnal Manajemen, Vol. 7, No. 2, Oktober 2021. P-ISSN: 2476-8782.
Astuti, Puji dan Kurnia, Marlina. (2020). Pengaruh Kompetensi, Kompensasi, dan Lingkungan Kerja Terhadap Kinerja dengan Motivasi Kerja Sebagai Variabel Intervening (Studi Empiris Pada Karyawan Universitas Muhammadiyah Magelang). Business and Economics Conference in Utilization of Modern Technology. 5 Agustus 2020. ISSN: 2662-9404.
Aulia, Vaidatul. (2021). Pengaruh Kompetensi dan Komitmen Organisasi Terhadap Kinerja Karyawan PT. Hamatek Indo Bekasi. JIMEN Jurnal Inovasi Mahasiswa Manajemen. Vol. 1, No.2, April 2021.
Cahyaningsih, Puspita & Parwoto. (2023). The Influence of Competence, Workload, and Work Environment on the Performance of Guidance and Counseling Teachers/Counselors with Work Motivation as an Intervening Variable at Public High Schools, SMK, MA in West Jakarta. Dinasti International Journal of Digital Business Management. (DIJDBM). Vol. 4, No. 3. E-ISSN: 2715- 4203.
Cahyono, Yoyok, dkk. (2019). Pengaruh Diklat Terhadap Motivasi Kerja Serta Implikasiny Pada Kinerja Dosen Tetap Universitas Pramita Indonesia. Lensa. Vol. 1, No.47. Maret 2019. ISSN: 0854-7904.
Departemen Manajemen Teknologi Bidang Keahlian Manajemen Industri, Fakultas Bisnis dan Manajemen Teknologi, Institut Teknologi Sepuluh Nopember. Tesis.
Dumai, Uli, dkk. (2018). Affect Analysis of Work Load, Competence to Work Motivation with Compensation as Intervening Variables of Nurse Care Implementation in Ananda Hospital Bekasi Indonesia. International Journal of Science and Research (IJSR). Volume 9, Issue 8. ISSN: 2319-7064.
Fadillah, dkk. (2022). Pengaruh Pendidikan dan Pelatihan Terhadap Kinerja Guru dengan Motivasi Sebagai Variabel Intervening di SMK Negeri 5 Pangkep. Phinisi Integration Review. Vol. 5, No. 3. Oktober 2022. Hal. 784-793. P- ISSN: 2614-2325, E-ISSN: 2614-2317.
Fitrianto, Soni, dkk. (2024). The Effect of Training and Competence on Performance with Workload as an Intervening Variable in Employees of Badan Pendidikan dan Pelatihan DIY. West Science Economic and Entrepreneurship. Vol. 2, No. 2. pp. 178-193.
Fu’ad, Eko Nur dan Aminnudin, M. (2020). Motivation as an Intervening Variables Influence Competency on the Performance of Coorporative Managers. Journal of Management and Entrepreneurship Research. Volume 1, Issue 2, p. 120-131. P-ISSN: 2723-1658, E-ISSN: 2723-1666.
Gultom, Elvi Ika Kristina dan Saragih, Marintan. (2019). Pengaruh Pendidikan dan Pelatihan Terhadap Kinerja Pegawai Pada Kantor Camat Kecamatan Siantar Utara Kota Pematangsiantar. Accusi Journal of Accounting USI: Jurnal Ilmiah AccUsi. Vol. 1, No. 1, Mei 2019. E-ISSN: 2620-5815
Guswandi. (2022). Pengaruh Kompetensi Terhadap Kinerja Pegawai Melalui Komitmen Organisasi dan Motivasi Kerja pada Kantor Dinas Kelautan dan Perikanan Provinsi Sulawesi Selatan. Magister Manajemen, Fakultas Ekonomi dan Bisnis, Universitas Hasanuddin. Tesis.
Hamdan, dkk. (2023). The Influence of Competence and Career Development on Employee Performance with Work Motivation as an Intervening Variable. Jurnal Administrasi dan Manajemen. E-ISSN: 2623-1719. P-ISSN: 1693- 6876.
Herianto, Fransiskus dan Widigdo, Aslam Mei Nur. (2022). TheEffect of Competency and Workload on The Performance of Medical Staff in MYD Hospital through Job Satisfaction as A Mediation Variable. Budapest International Research and Critics Institute- Journal (BIRCI-Journal) Vol. 5, No.3. August 2022. Page: 22793-22806. E-ISSN: 2615-3076, P-ISSN: 2615-1715.
Herlambang, dkk. (2022). Analisis Pengaruh Kompetensi, Kompensasi, dan Beban Kerja Terhadap Kinerja Pegawai Dengan Motivasi Kerja sebagai Variabel Intervening Pada PT. PLN (Persero) UIP Sumbagut. Jurnal Prointegrita, Volume 6, Nomor 1, April 2022; 182-202.
Hutabarat, Lamminar, dkk. (2023). The Effect of Competence, Compensation, Workload, and Work Motivation toward Employee Performance. International Journal of Finance, Economics and Business. Vol. 2, No.1. pp. 84-92. E-ISSN: 2948-3883.
Indrajaya, Yusuf. (2022). Pengaruh Kompetensi dan Beban Kerja Terhadap Kinerja Karyawan Melalui Motivasi Kerja di PT. Tractorindo Mitra Utama Mojokerto. Jurnal Manajerial Bisnis. Vol. 6, No.1, Agustus-November 2022.
Indriapati, Andi. (2020). Pengaruh Pendidikan dan Pelatihan, Motivasi Kerja Serta Budaya Kerja Terhadap Kinerja Pegawai pada Sekretariat DPRD Kabupaten Pinrang. Program Studi Magister Manajemen STIE Nobel Indonesia. Tesis.
Inova, Marta & Jayanti, Ratna Dwi. (2019). Pengaruh Kompetensi dan Kompensasi Terhadap Kinerja Karyawan PT. Maan Ghodaqo Shiddiq Lestari Jombang. JMD: Jurnal Riset Manajemen Dan Bisnis Dewantara. Vol. 2, No. 1, Juni 2019. E-ISSN:2654-4326. Hlm. 1-12.
Irfan, Muhammad & Sukoco, Agus. (2024). The Influence of Work Environment and Workload on the Employee Performance of Surabaya Regional Health Laboratory with Work Motivation as An Intervening Variable. IJEBD: International Journal of Entrepreneurship and Business Development. Vol. 7, No.6. E-ISSN: 2597-4785. P-ISSN: 2597-4750.
Jumawan, dkk. (2024). The Influence of Employee Education and Work Experience on Employee Performance and Employee Loyalty. Siber International Journal of Digital Business (SIJDB). Vol. 2, No.2. E-ISSN: 2987-9329. P-ISSN: 2987- 9337.
Karmila, Siti & Sugiono, Edi. (2024). The Influence of Competence, Discipline, and Transformational Leadership on Performance with Job Satisfaction as an Intervening. Jurnal Manajemen, Kepemimpinan, dan Supervisi Pendidikan (JMKSP). Vol. 9, No. 2. pp. 1317-1334. E-ISSN: 2614-8021. P-ISSN: 2548-7094.
Layuk, Agustiani Sambo, dkk. (2019). Pengaruh Tunjangan Kinerja dan Beban Kerja Terhadap Kinerja Melalui Motivasi Kerja Pegawai di Lembaga Pemasyarakatan Perempuan Kelas II Sungguminasa. YUME: Journal of Management, Vol. 2, No.1, 2019.
Lengkong, Jeffrey SJ., dkk. (2024). Influence Level Education to Performance Employee in Serve Communities In Minahasa District. International Journal of Information Technology and Education (IJITE) Vol. 3, Issue. 4. pp. 164- 174.
Lianasari, Meta dan Ahmadi, Slamet. (2022). Pengaruh Kompetensi dan Lingkungan Kerja Terhadap Kinerja dengan Motivasi Kerja sebagai Variabel Intervening. Fokbis: Media Pengkajian Manajemen dan Akuntansi. Vol. 21, No. 1, Januari- Juni 2022. ISSN: 2623-2480, P-ISSN: 1693-5209.
Lorenta, Meta, dkk. (2024). The Influence of Education, Training, and Individual Characteristics on The Performance of Civil Servants in State Administrative Institutions. International Journal of Social Service and Research. Vol. 4, No.2. E-ISSN: 2807-8691.
Malay, Irvan., dkk. (2024). The Influence of Education on Employee Performance PT. With The Work of Serving The Field Area. International Journal of Management, Economic, and Accounting. Volume 2, Issue 1. E-ISSN: 3025- 5627.
Mardiana, Indah dkk. (2021). Pengaruh Kompetensi, Kompensasi Terhadap Kinerja Melalui Motivasi Karyawan SIMPro PT. Solusi Inti Multiteknik. JESYA: Jurnal Ekonomi & Ekonomi Syariah. Vol. 4, No. 1. Januari 2021. E-ISSN: 2599-3410, P-ISSN: 2614-3259.
Maryadi, Yadi dan Misrania, Yulia. (2020). Pengaruh Kompetensi dan Kompensasi Terhadap Kinerja Karyawan. JIBM Jurnal Ilmiah Bina Manajemen. Vol. 3, No. 1. Maret 2020. P-ISSN: 2085-0336. E-ISSN: 2655-8531.
Mayangsari, dkk. (2022). Beban Kerja dan Kepuasan Kerja Berpengaruh Terhadap Kinerja Melalui Motivasi Kerja Karyawan J&T Kesamben, Blitar. E-Jurnal Riset Manajemen Prodi Manajemen. Hal: 115-127.
Mirza, Deni Faisal., dkk. (2021). Influence of Work Environment, Education, and Compensation on Employee Performance of PT. Sumo Internusa Indonesia. Journal of Research in Business, Economics, and Education. Volume. 3, Issue 3. E-ISSN: 2686-6056.
Mumpuni, Any Wahyu. (2023). Pengaruh Pendidikan dan Pelatihan Terhadap Motivasi Kerja Pegawai Nakes Pusat Mata Nasional Rumah Sakit Mata Cicendo. Jurnal EMBA: Ekonomi Manajemen Bisnis dan Akuntansi. Vol. 2, No. 1. Maret 2023. Page: 97-107.
Mungkasa, Nirman Niswan. (2017). Pengaruh Kompetensi Terhadap Kinerja Pegawai Pada Dinas Lingkungan Hidup Daerah Kota Makassar. Program Magister Ilmu Administrasi, Sekolah Tinggi Ilmu Administrasi Lembaga Administrasi Negara, Makassar. Tesis.
Nafiudin, dkk. (2023). Study of Workload and Employee Competence Towards Employee Performance With Organizational Commitment as an Intervening Variable. Jurnal Riset Manajemen Sains Indonesia. Vol. 14, No.2. hlm. 1- 11.
Nawantoro, Dwi dan Iqbal, M. Ali. (2020). Pengaruh Beban Kerja dan Adversity Quotient Terhadap Kinerja Karyawan PT. XYZ Indonesia dengan Motivasi Kerja Sebagai Variabel Intervening. Indikator Jurnal Ilmiah Manajemen dan Bisnis. Scientific Journal of Management and Business. Vol. 4, No.3 2020.
Neza, Citra dan Rivai, Harif Amali. (2020). Pengaruh Pelatihan Terhadap Kinerja dengan Motivasi Kerja Sebagai Variabel Mediasi pada Karyawan PT. X. Journal of Management and Business Review. Vol. 17, No. 1, 2020. Hal. 1-
Nofiar, dkk. (2021). Pengaruh Kompetensi Terhadap Kinerja Karyawan PT. Wisesan Jaya Makmur Kota Tangerang. Scientific Journal of Reflection: Economic, Accounting, Management and Business. Vol. 4, No. 4, October 2021. E- ISSN: 2621-3389, P-ISSN: 2615-3009.
Nugroho, Budi S., dkk. (2023). Role of Work Experience, Work Motivation and Educational Background on Teacher Performance at Vocational School. Jurnal Pendidikan dan Kewirausahaan. Vol. 11, No. 2. pp. 476-485. P-ISSN: 2302-0008. E-ISSN:2623-1964.
Nurhalim, Muhammad dan Fahmy, Rahmi. (2021). Peran Motivasi sebagai Variabel Mediasi dalam Pengaruh Pelatihan Terhadap Kinerja Karyawan dalam Kondisi Pandemi Covid-19 pada PT. Jasa Raharja Cabang Sumatera Barat. Ekonomis: Journal of Economics and Business, Vol. 5, No.2. September 2021. Page: 457-467.
Nurjanna, Cucu dan Solehudin. (2023). Pengaruh Kompetensi dan Disiplin Kerja Terhadap Motivasi Kerja dan Dampaknya Tehadap Kinerja Pegawai di Dinas Kesehatan Kabupaten Karawang. SEIKO: Journal of Management & Business. Vol. 6, Issue 2. Pages 152-168. ISSN: 2598-8301.
Onika, Febri dan Priyantono, Ponco. (2022). Pengaruh Lingkungan Kerja dan Motivasi Kerja Terhadap Kinerja Karyawan Pada PD Pasar Jaya di Sunter, Jakarta Utara. Institut Bisnis dan Informatika Kwik Kian Gie, Jakarta.
Prabowo, Nunki Adhi, dkk. (2023). The Effect of Competence, Workload, and Work Environment on Employee Performance with Work Motivation as an Intervening Variable (Case Study at Puskesmas Guntur II Demak). Riwayat: Educational Journal of History and Humanities, Vol. 6, No.4, 2023. Page. 2375-2384. P-ISSN: 2614-3917, E-ISSN: 2775-5037.
Prahasyila, Thifa Amani, dkk. (2024). The Role of Work Motivation, Workload, and Competency in Influencing Employee Performance through Job Satisfaction. Jurnal Syntax Transformation. Vol. 5, No. 8. P-ISSN: 2721-3854. E-ISSN: 2721-2769.
Qastalano, Rezha Isyaraqi. (2019). Analisis Pengaruh Beban Kerja dan Pengawasan Terhadap Stress Kerja dan Kinerja Karyawan Departemen Produksi PT. XYZ.
Robbins, S. P. & Judge, T. A. (2015). Perilaku Organisasi, Edisi Ke-16, Terjemahan Ratna Saraswati dan Febriella Sirait. Jakarta: Salemba Empat.
Saepudin, Tubagus Hedi & Sudiarti, Nani. (2024). The Influence of Education, Skills, and Motivation on Productivity and Performance with Competence as an Intervening Variable. Dinasti International Journal of Management Science (DIJMS). Vol. 5, No. 5. P-ISSN: 2686-5211.
Santi, S. & Prabowo, A. (2023). Pengaruh Stress Kerja Dan Lingkungan Kerja Terhadap Kepuasan Kerja Dengan Work Engagement Sebagai Variabel Mediasi. Jurnal Ekonomi Bisnis Manajemen Prima, 4(2), 98-110.
Saputra, Resya, dkk. (2020). Pengaruh Pendidikan dan Pelatihan, Disiplin Kerja dan Motivasi Kerja Terhadap Kinerja Pegawai Pada Badan Kepegawaian dan Pengembangan Sumberdaya Manusia. Postgraduate Bosowa Publishing (PBUP) Indonesian Journal of Business and Management. Vol. 3, No. 1. Desember 2020. Hal: 42-49. E-ISSN: 2460-3767, P-ISSN: 2656-6885.
Sari, Tyas Tanjung dan Luhur, Pandu Nuansa. (2020). Motivasi Memediasi Pengaruh Pelatihan dan Lingkungan Kerja Terhadap Kinerja Karyawan PT. Telkom Witel Yogyakarta. Jurnal Kajian Bisnis. Vol. 28, No. 1, Januari 2020. Hal. 71-88.
Sebayang, Sofia dan Rajagukguk, Tiur. (2019-2020). Pengaruh Pendidikan, Pelatihan dan Motivasi Kerja Terhadap Kinerja Guru di SD dan SMP Swasta Budi Murni 3 Medan. Jurnal Ilmu Manajemen METHONOMIX. Vol. 2, No. 2. P- ISSN: 2622-5204. E-ISSN: 2622-5190.
Simanjuntak, Elfrida. (2019). Pengaruh Pelatihan Karyawan, Pengembangan Karir, dan Kompensasi Terhadap Kinerja Karyawan. Program Pascasarjana Magister Manajemen, Fakultas Ekonomi dan Bisnis Universitas Lampung. Tesis.
Sulistyowati, Lisa Harry dan Agustina. (2021). Pengaruh Pelatihan dan Motivasi Kerja Sebagai Variabel Intervening dalam Meningkatkan Kinerja. Jurnal Manajemen. Vol. 13, No. 1, 2021. Hal. 97-102. P-ISSN: 0285-6911.
Suwatno, H dan Priansa, D.J. (2011). Manajemen SDM dalam Organisasi Publik danBisnis. Bandung : Alfabeta.
Tjahyanti, Setia dan Chairunnisa, Nurafni. (2020). Kompetensi, Kepemimpinan, Disiplin Kerja Terhadap Kinerja Karyawan Human Resources and Facility Management Directorate. Media Bisnis. Vol. 12, No.2, September 2020. Hlm. 127-132. P-ISSN:2085-3106.
Triyono, Aris, dkk. (2024). Work Motivation Mediates The Influence Of Educational Level And Work Experience On Employee Performance At Kuala Cenaku Public Health Center Of Indragiri Hulu Regency. Sultanist: Jurnal Manajemen dan Keuangan. Volume 12, No. 1. pp. 1-11. E-ISSN: 2686-2646. P-ISSN: 2338-4328.
Umiyati, Hesti, dkk. (2020). Pengaruh Pendidikan dan Pelatihan Terhadap Kinerja Pegawai Pemeriksa pada Direktorat Jenderal Pajak. Jurnal Sekretari & Administrasi (Serasi), Vol. 18, No.2, Oktober 2020, Hlm. 56-68.
Wahyuningsih, Dian., dkk. (2024). The Effect Of Education Level On Employee Performance With Training As A Moderating Variable. International Journal of Society Reviews (INJOSER). Vol. 2, No.10. pp. 2665-2674.
Waruwu, Martianus. (2020). Pengaruh Disiplin Kerja, Pendidikan dan Pelatihan dan Motivasi Terhadap Kinerja Pada Pegawai Satuan Polisi Pamong Praja Kabupaten Nias Barat. Magister Manajemen Program Pascasarjana Universitas HKBP Nommensen Medan. Tesis.
Wibowo. (2016). Manajemen Kinerja. Jakarta: PT Raja Grafindo Persada.
Yasin, S. Nurfitriani, dkk. (2021). Pengaruh Pengalaman Kerja, Pendidikan dan Pelatihan (DIKLAT) dan Tingkat Pendidikan Terhadap Kinerja Pegawai di Dinas Pendidikan Kabupaten Soppeng. Bata Ilyas Educational Management Review. Vol. 1, Issue. 1. 2021.