The Effect of Job Design And Job-Satisfaction on The Performance of Ssdm Polri Personnel With Organizational Citizenship Behavior as A Mediator Variable
Published:
2026-09-14Abstract
Globalization and development information as well as complete digital transformation fast, resulting in the more complex side life walking human. VUCA (Volatility, Uncertainty, Complexity, Ambiguity) makes condition changed the more feast and human in a way experience experience difficulty in control himself for can adapt to the environment phenomenon this also happens in the sector private and sector public. Research This emphasize on management personnel in the sector the public which is element key in success organization that currently This do sevara significant that is The Republic of Indonesia National Police, specifically the SSDM Polri as unit parent management of Indonesian Police human resources . The performance of personnel who are something achievement and become size success from something organization needs to be optimized . After identified from a number of problems that exist in the organization , there are a number of the actor who is considered can influence performance personnel namely Job Design, Job Satisfaction and Organizational Citizenship Behavior (OCB). Analysis done by the method quantitative through survey . By using total sampling from population as many as 341 personnel 229 respondents were obtained among them group Pamen, Pama and Bintara who participated. Data processed use Partial Least Square-Structural Equation Modeling (PLS-SEM) method with SmartPLS software version 4.1. The result prove that each job design has positive and significant influence in a way directly Good to performance and OCB, and OCB has role in influence the relationship between job design and performance . Job satisfaction has positive and significant influence in a way directly to performance and also OCB, and OCB also plays a role mediate connection between job satisfaction and performance personnel . From the results it is proven that job design has more influence strong to performance with OCB as mediation . In addition results study prove that there is influence positive and significant between OCB and performance personnel .
Keywords:
job design job satisfaction performance personnel organizational citizenship behaviorReferences
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