PERCEIVED ORGANIZATIONAL SUPPORT AND ORGANIZATIONAL COMMITMENT OF GENERATION Z EMPLOYEES: JOB SATISFACTION AS A MEDIATOR
Main Article Content
Nurin Nadhira Alyani
Nina Siti Salmaniah Siregar
Suryani Hardjo
The ability of Generation Z employees to multitask and adjust to the newest technological advancements brings about improvements for firms that employ them. However, generation Z is perceived to be readily distracted by alternative work prospects and to seek rapid gratification, which makes them less likely to be committed to organizations. Perceived organizational support is one of the factors that predict organizational commitment. However, prior research has not explained how perceived organizational support influences organizational commitment. This correlational quantitative research aims to explain the role of job satisfaction in influencing perceived organizational support on organizational commitment among Generation Z employees. This study involved 366 participants characterized as permanent employees belonging to Generation Z working in the area of District X, Medan. The research instruments use the perceived organizational support scale, the organizational commitment scale, and the job satisfaction scale, all of which have been tested for validity and reliability. The results of the SEM test indicate that job satisfaction acts as a mediator in the relationship between perceived organizational support and organizational commitment.
Ahmad. (2020). PENGARUH KEADILAN ORGANISASI DAN PEMBERDAYAAN TERHADAP KOMITMEN ORGANISASI PEGAWAI PADA BADAN KESBANGPOL KABUPATEN KERINCI. Jurnal Apresiasi Ekonomi, 8(2), 321–329. https://doi.org/10.31846/JAE.V8I2.275
Akkoca, Y. (2023). The Mediation of Job Satisfaction Between Perceived Organizational Support and Organizational Commitment. Ahi Evran Üniversitesi Sosyal Bilimler Enstitüsü Dergisi, 9(1), 350–362. https://doi.org/10.31592/AEUSBED.1105200
Anggi, I., & Prasetio, A. P. (2021). Pengaruh Persepsi Dukungan Organisasi Terhadap Kepuasan Kerja Karyawan Pt Brantas Abipraya Surabaya. EProceedings of Management, 8(6). https://openlibrarypublications.telkomuniversity.ac.id/index.php/management/article/view/16929
Anggraeni, M., & Syarifah, D. (2022). Pengaruh Komitmen Organisasi Terhadap Intensi Job Hopping Pada Karyawan Generasi Milenial Dengan Workplace Spirituality Sebagai Variabel Moderator. UNAIR Repository. https://repository.unair.ac.id/117198/
Argon, B., & Liana, Y. (2020). KECERDASAN EMOSIONAL TERHADAP KOMITMEN ORGANISASI MELALUI KEPUASAN KERJA. Aktiva : Jurnal Akuntansi Dan Investasi, 5(1), 1–14. http://36.88.105.228/index.php/jurnal_aktiva/article/view/822
Arifudin, S., Mora, L., Hakim, A. R., & Info, A. (2023). Job Satisfaction as Mediating on Perceptions of Organizational Support and The Commitment of Teacher Organizations. Psikoborneo: Jurnal Ilmiah Psikologi, 11(3), 363–370. https://doi.org/10.30872/PSIKOBORNEO.V11I3.11499
Aulia, M. F., Minto Wahyu, A., Anugrah, P. G., Chusniyah, T., Rahmita, G., Hakim, U., Psikologi, ), & Malang, U. N. (2021). Tujuan Hidup sebagai Prediktor Kesejahteraan Psikologi pada Generasi Z. Seminar Nasional Psikologi Dan Ilmu Humaniora (SENAPIH), 1(1), 413–423. http://conference.um.ac.id/index.php/psi/article/view/1164
Azhar, Sari, E. Y. D., & Anam, C. (2019). Pengaruh persepsi dukungan organisasi dan kepuasan kerja terhadap organizational citizenship behavior (ocb) dengan komitmen organisasi sebagai variabel mediator. AKUNTABEL, 16(1), 2019–2055. http://journal.feb.unmul.ac.id/index.php/AKUNTABEL
Badan Pusat Statistik. (2024). Jumlah Penduduk Usia 15 tahun ke Atas Menurut Golongan Umur - Tabel Statistik - Badan Pusat Statistik Indonesia. Badan Pusat Statistik Indonesia. https://www.bps.go.id/id/statistics-table/2/NzE1IzI=/jumlah-penduduk-usia-15-tahun-ke-atas-menurut-golongan-umur.html
Bodjrenou, K., Xu, M., Bomboma, K., Bodjrenou, K., Xu, M., & Bomboma, K. (2019). Antecedents of Organizational Commitment: A Review of Personal and Organizational Factors. Open Journal of Social Sciences, 7(5), 276–289. https://doi.org/10.4236/JSS.2019.75024
BPS Kota Medan. (2022). Jumlah Penduduk Kota Medan Menurut Kelompok Umur dan Jenis Kelamin - Tabel Statistik - Badan Pusat Statistik Kota Medan. Badan Pusat Statistik Kota Medan. https://medankota.bps.go.id/id/statistics-table/2/MTAyIzI=/jumlah-penduduk-kota-medan-menurut-kelompok-umur-dan-jenis-kelamin.html
Cahayu, N. M. A., & Rahyuda, A. G. (2019). PENGARUH PERCEIVED ORGANIZATIONAL SUPPORT TERHADAP KOMITMEN ORGANISASIONAL DENGAN KEPUASAN KERJA SEBAGAI VARIABEL MEDIASI. E-Jurnal Manajemen, 8(10), 6042–6058. https://doi.org/10.24843/EJMUNUD.2019.V08.I10.P09
CNBC. (2024). Ada 69 Juta Pekerjaan Baru 2027, Ini Profesi yang Dibutuhkan. CNBC Indonesia. https://www.cnbcindonesia.com/tech/20230508080616-37-435286/ada-69-juta-pekerjaan-baru-2027-ini-profesi-yang-dibutuhkan
Côté, K., Lauzier, M., & Stinglhamber, F. (2021). The relationship between presenteeism and job satisfaction: A mediated moderation model using work engagement and perceived organizational support. European Management Journal, 39(2), 270–278. https://doi.org/10.1016/J.EMJ.2020.09.001
Dwidienawati, D., & Gandasari, D. (2018). Understanding Indonesia’s Generation Z. International Journal of Engineering & Technology, 7, 245–252. https://doi.org/10.1362/147539214X14024779483591
Dwinanda, G. (2022). Peran Kepuasan Kerja Dalam Memediasi Motivasi dan Komitmen Organisasi Dalam Mempengaruhi Capaian Kinerja Pegawai Kontrak Pada PT Tuju Wali-Wali Makassar. SEIKO : Journal of Management & Business, 4(3), 232–241. https://doi.org/10.37531/SEJAMAN.V4I3.2555
Eisenberger, R., Rhoades Shanock, L., & Wen, X. (2020). Perceived Organizational Support: Why Caring about Employees Counts. Annual Review of Organizational Psychology and Organizational Behavior, 7(Volume 7, 2020), 101–124. https://doi.org/10.1146/ANNUREV-ORGPSYCH-012119-044917/CITE/REFWORKS
Fadhilah, R. (2023). Pengaruh Iklim Organisasi Terhadap Organizational Citizenship Behavior Melalui Mediasi Komitmen Organisasi (Studi Pada Karyawan Pt. Pos Indonesia (Persero) Medan). https://repositori.uma.ac.id/handle/123456789/19869
Farhansyah, J. (2024). Tentang Batas Usia Melamar Kerja: Apa yang Perlu Diketahui? Mekari Talenta. https://www.talenta.co/blog/batas-usia-melamar-kerja/
Fitriyani, A., Rosadi, A. D., Laila, F., Puspita, D., & Imron, A. (2024). DETERMINAN PERSEPSI PERILAKU GENERASI MILENIAL DENGAN GENERASI Z MEMPENGARUHI KEPUTUSAN DALAM PEMILIHAN UMUM TAHUN 2024. JOURNAL OF EDUCATION SCIENCE, 10(1), 14–24. https://doi.org/10.33143/JES.V10I1.3695
Francis, T., & Hoefel, F. (2018). Generation Z characteristics and its implications for companies. McKinsey & Company. https://www.mckinsey.com/industries/consumer-packaged-goods/our-insights/true-gen-generation-z-and-its-implications-for-companies
Hagi, I., Mora, L., & Pratomo, R. Y. (2024). PENGARUH KEPUASAN KERJA TERHADAP KOMITMEN ORGANISASI PADA KARYAWAN PRODUKSI PT. X. Empowerment Jurnal Mahasiswa Psikologi Universitas Buana Perjuangan Karawang, 4(1), 30–38. https://doi.org/10.36805/EMPOWERMENT.V4I1.1064
Hair, J. F., Hult, G. T. M., Ringle, C. M., & Sarstedt, M. (2022). Partial Least Squares Structural Equation Modeling (Pls-Sem) Third Edition. SAGE Publications, 1–363.
Haqqi, H., & Wijayati, H. (2019). Revolusi Industri 4.0 di Tengah Society 5.0: Sebuah Integrasi Ruang, Terobosan Teknologi, dan Transformasi Kehidupan di Era Disruptif - Google Books. Quadrant. https://books.google.co.id/books?hl=en&lr=&id=CE1LEAAAQBAJ&oi=fnd&pg=PA173&dq=Revolusi+Industri+4.0+Di+Tengah+Society+5.0+Sebuah+Integrasi+Ruang&ots=jXZ6jCVjpe&sig=xV8H_5AZpXE9fNFBdpZlGEdHolE&redir_esc=y#v=onepage&q=Revolusi%20Industri%204.0%20Di%20Tengah%20Society%205.0%20Sebuah%20Integrasi%20Ruang&f=false
Hasibuan, A. H., Fadilah, R., & Hasanuddin, H. (2022). Hubungan Persepsi Iklim Organisasi dan Dukungan Organisasi dengan Organizational Citizenship Behavior pada Aparatur Sipil Negara di Pusat Pengembangan dan Pemberdayaan Pendidik dan Tenaga Kependidikan Medan. Journal of Education, Humaniora and Social Sciences (JEHSS), 5(1), 91–101. https://doi.org/10.34007/JEHSS.V5I1.1128
Herman, H., Hartini, S., & Mulyaningsih, M. (2023). Pengaruh kepuasan kerja terhadap komitmen organisasi ketua BUM Desa di Kabupaten Bogor. JPPI (Jurnal Penelitian Pendidikan Indonesia), 9(3), 1420–1431. https://doi.org/10.29210/020232162
Hollandsworth, M. D. (2022). The Effect of Generation Z Entering the Security Profession: A Qualitative Exploratory Case Study. Northcentral University ProQuest Dissertations & Theses.
Humaira, S., Aprilia, E. D., Mirza, M., & Khatijatusshalihah, K. (2024). Intensi Job Hopping pada Generasi Y dan Z. Syiah Kuala Psychology Journal, 2(1), 1–10. https://doi.org/10.24815/SKPJ.V2I1.29672
Jawaad, M., Amir, A., Bashir, A., & Hasan, T. (2019). Human resource practices and organizational commitment: The mediating role of job satisfaction in emerging economy. Cogent Business & Management, 6(1). https://doi.org/10.1080/23311975.2019.1608668
Jobplanet. (2017). Tingkat Kesetiaan Karyawan dari Berbagai Generasi di Dunia Kerja. Jobplanet. https://blog.id.jobplanet.com/tingkat-kesetiaan-karyawan-dari-berbagai-generasi-di-dunia-kerja/
Judge, T. A., Zhang, S. (Carrie), & Glerum, D. R. (2020). Job Satisfaction. Essentials of Job Attitudes and Other Workplace Psychological Constructs, 207–241. https://doi.org/10.4324/9780429325755-11
Karácsony, P., Izsák, T., & Vasa, L. (2020). Attitudes of z generation to job searching through social media. Economics and Sociology, 13(4), 227–240. https://doi.org/10.14254/2071-789X.2020/13-4/14
Khairuddin. (2021). KOMITMEN ORGANISASI DITINJAU DARI MASA KERJA. JURNAL SOCIAL LIBRARY, 1(2), 33–38. https://doi.org/10.51849/SL.V1I2.31
Li, X., Zhang, Y., Yan, D., Wen, F., & Zhang, Y. (2020). Nurses’ intention to stay: The impact of perceived organizational support, job control and job satisfaction护士留职意愿:组织支持感、工作控制和工作满意度的影响. Journal of Advanced Nursing, 76(5), 1141–1150. https://doi.org/10.1111/JAN.14305
Lubis, D. A., Nasution, A. A., & Pitono. (2022). Pengaruh Leader Member Exchange Terhadap Kepuasan Kerja Melalui Perceived Organizational Support Pada Perusahaan Daerah Pasar Kota Medan. Jurnal Akuntansi, Manajemen Dan Ilmu Ekonomi (Jasmien), 3(01), 39–51. https://doi.org/10.54209/JASMIEN.V3I01.282
Lubis, R., Syafitri, N., Nurlita Maylinda, R., Nadhira Alyani, N., Zulfiyanti, N., Anda Program Studi Psikologi, R., & Psikologi, F. (2024). Job Stress and Turnover Intention in Generation Z Teachers: Resilience as a Moderator. Psikologika: Jurnal Pemikiran Dan Penelitian Psikologi, 29(1), 125–142. https://doi.org/10.20885/PSIKOLOGIKA.VOL29.ISS1.ART8
Marcelinawati, V. O., Indrasari, A., Bagus, D., & Wicaksana, I. A. (2023). KARAKTERISASI KEPUASAN KERJA GENERASI Z MENGGUNAKAN PENDEKATAN KANO MODEL. Conference on Innovation in Health, Accounting and Management Sciences (CIHAMS), 3, 1–11. https://cihams.setiabudi.ac.id/index.php/proceeding/article/view/88
Meyer, J. P. (2015). Organizational Commitment. Wiley Encyclopedia of Management, 1–3. https://doi.org/10.1002/9781118785317.WEOM050052
Meyer, J. P. (2016). Handbook of Employee Commitment. Handbook of Employee Commitment, 1–549. https://doi.org/10.4337/9781784711740
Musyaffi, A. M., Khairunnisa, H., & Respati, D. K. (2022). KONSEP DASAR STRUCTURAL EQUATION MODEL- PARTIAL LEAST SQUARE (SEM-PLS) MENGGUNAKAN SMARTPLS - Google Books. Pascal Books. https://books.google.co.id/books/about/KONSEP_DASAR_STRUCTURAL_EQUATION_MODEL_P.html?id=KXpjEAAAQBAJ&redir_esc=y
Neves, P., & Eisenberger, R. (2014). Perceived organizational support and risk taking. Journal of Managerial Psychology, 29(2), 187–205. https://doi.org/10.1108/JMP-07-2011-0021
Nguyen, T. (2022). Gen Z’s war on modern-day work. Vox. https://www.vox.com/the-highlight/22977663/gen-z-antiwork-capitalism
Noor, S. F. H., & Jufrizen, J. (2023). Leader-Member Exchange Terhadap Kepuasan Kerja: Mediasi Komitmen Organisasi dan Perceived Organizational Support. Jurnal Ilmiah Manajemen Dan Bisnis, 24(1), 26–41. https://doi.org/10.30596/JIMB.V24I1.14891
Paramitha, Y., & Ihalauw, J. J. O. I. (2018). PERSEPSI GENERASI Y MENGENAI PEKERJAAN, KOMITMEN KERJA, DAN KEBERLANJUTAN KERJA. Journal of Business & Applied Management, 11(2), 2621–2757. https://doi.org/10.30813/JBAM.V11I2.1351
Perdana, F. F. H., & Sari, P. A. (2024). PENGARUH KEPUASAN KERJA TERHADAP TURNOVER INTENTION DI MEDIASI DENGAN KOMITMEN ORGANISASI PADA KARYAWAN GEN Z DI PT. SOFTEX INDONESIA PLANT KARAWANG. Jurnal Ilmiah Manajemen, Ekonomi, & Akuntansi (MEA), 8(3), 1086–1103. https://doi.org/10.31955/MEA.V8I3.4681
Pindek, S., & Spector, P. E. (2016). Organizational constraints: a meta-analysis of a major stressor. Work and Stress, 30(1), 7–25. https://doi.org/10.1080/02678373.2015.1137376
Pinzone, M., Guerci, M., Lettieri, E., & Huisingh, D. (2019). Effects of ‘green’ training on pro-environmental behaviors and job satisfaction: Evidence from the Italian healthcare sector. Journal of Cleaner Production, 226, 221–232. https://doi.org/10.1016/J.JCLEPRO.2019.04.048
Pranata, I. K. B. I., Sudja, I. N., & Verawati, Y. (2022). View of PENGARUH ORGANIZATIONAL CITIZENSHIP BEHAVIOR (OCB) DAN KOMITMEN ORGANISASI TERHADAP KINERJA KARYAWAN PADA BIDANG PRODUKSI PT. TIRTA INVESTAMA KABUPATEN BADUNG. Jurnal EMAS. https://e-journal.unmas.ac.id/index.php/emas/article/view/4121/3188
Pratami, N. W. C. A., & Muryatini, N. N. (2022). Pengaruh Dukungan Organisasi terhadap Kepuasan Kerja dan Komitmen Organisasi di SD Taman Rama Jimbaran. WIDYA MANAJEMEN, 4(1), 77–87. https://doi.org/10.32795/WIDYAMANAJEMEN.V4I1.2169
Pratiwi, A. R., & Muzakki. (2021). Perceived Organizational Support Terhadap Komitmen Organisasi dan Kinerja Karyawan. Jurnal Ilmiah Manajemen Dan Bisnis, 22(1), 111–120. https://doi.org/10.30596/JIMB.V22I1.5282
Pratiwi, T. A., Patisina, P., & Turnip, K. (2023). Pengaruh Iklim Kerja dan Motivasi Kerja Terhadap Kepuasan Kerja pada Karyawan PT. Fastfood Indonesia Tbk. KFC Mataram Medan. Journal of Education, Humaniora and Social Sciences (JEHSS), 5(4), 2886–2898. https://doi.org/10.34007/JEHSS.V5I4.1659
Pritanadira, A. (2019). Karakteristik Psikometris Skala Komitmen Organisasi Allen & Meyer Pada Pegawai Negeri Sipil (PNS). IJIP : Indonesian Journal of Islamic Psychology, 1(1), 35–54. https://doi.org/10.18326/IJIP.V1I1.35-54
Purwono, H., Wijaya, U., Surabaya, P., & Utari, W. (2023). PENGARUH PERCEIVED ORGANIZATIONAL SUPPORT TERHADAP KOMITMEN PEGAWAI MELALUI KEPUASAN KERJA. JURNAL EKONOMI BISNIS DAN MANAJEMEN, 1(1), 153–162. https://doi.org/10.59024/JISE.V1I1.136
Putra, Y. S. (2017). THEORITICAL REVIEW : TEORI PERBEDAAN GENERASI. Among Makarti, 9(2). https://doi.org/10.52353/AMA.V9I2.142
Radiafilsan, C. (2019). PENGARUH PERCEIVED ORGANIZATIONAL SUPPORT (POS) TERHADAP KOMITMEN ORGANISASI SMA NEGERI DI KOTA PALANGKA RAYA. Equity In Education Journal, 1(1), 48–55. https://doi.org/10.37304/EEJ.V1I1.1552
Ramadhan, A. W. (2023). Tantangan Karier di Era Digital: Keterampilan yang Diperlukan untuk Sukses. Kumparan.Com. https://kumparan.com/achmadwahyuramadhan/tantangan-karier-di-era-digital-keterampilan-yang-diperlukan-untuk-sukses-20JOCTO8fvq
Rohmah, F. N. (2022). Pekerjaan Sampingan, Jalan Ninja Gen Z dan Milenial. Tirto.Id. https://tirto.id/pekerjaan-sampingan-jalan-ninja-gen-z-dan-milenial-gwMv#google_vignette
Rostanti, Q. (2023). Banyak Lowongan Kerja Tetapkan Batas Usia Pelamar 25 Tahun, Ini Alasannya. Republika Online. https://ameera.republika.co.id/berita/s4vsos425/banyak-lowongan-kerja-tetapkan-batas-usia-pelamar-25-tahun-ini-alasannya
Sariani, N. L. P., Sudiartini, N. W. A., Adriati, I. G. A. W., & Kertiriasih, N. N. N. R. (2024). Narrative Literature Review: Pengaturan Fleksibilitas Kerja sebagai Faktor yang mempengaruhi Motivasi Pekerja Generasi Milenial dan Generasi Z memilih Jenis Pekerjaan Sampingan di Era Tahun 2020-2024. EKOMA : Jurnal Ekonomi, Manajemen, Akuntansi, 3(5), 33–43. https://doi.org/10.56799/EKOMA.V3I5.3884
Septiawan, B., & Suprianto, S. (2022). Salary and Job Axpectations of Generation Z Sebagai Pijakan Perusahaan dalam Penarikan dan Seleksi Talent. AKUNTABILITAS: Jurnal Ilmiah Ilmu-Ilmu Ekonomi, 14(1), 10–19. https://doi.org/10.35457/AKUNTABILITAS.V14I1.2248
Siregar, Z. M. E., Syahputra, R., & Nasution, S. L. (2020). Pengaruh Keadilan Organisasional terhadap Komitmen Organisasi dengan Mediasi Kepuasan Kerja. JSHP : Jurnal Sosial Humaniora Dan Pendidikan, 4(2), 82–92. https://doi.org/10.32487/JSHP.V4I2.833
Spector, P. E. (2022). JOB SATISFACTION: From Assessment to Intervention. Job Satisfaction: From Assessment to Intervention, 1–152. https://doi.org/10.4324/9781003250616/JOB-SATISFACTION-PAUL-SPECTOR/ACCESSIBILITY-INFORMATION
Suhardi, M. (2021). PENGARUH PERCEIVED ORGANIZATIONAL SUPPORT DAN KETERLIBATAN KERJA TERHADAP KOMITMEN ORGANISASI. SECONDARY: Jurnal Inovasi Pendidikan Menengah , 1(4), 273–275. https://doi.org/10.51878/SECONDARY.V1I4.612
Tomescu (Barbu), A.-M., & Boeru, A.-C. (2023). ARTIFICIAL INTELLIGENCE: HOW ARE GEN Z’S CHOOSING THEIR CAREERS? Balkans Journal of Emerging Trends in Social Sciences, 6(1), 24–36. https://doi.org/10.31410/BALKANS.JETSS.2023.6.1.24-36
Wisanggeni, S. P., Rejeki, S., & Widyastuti, R. S. (2024). Mengapa Generasi Z Lebih Susah Cari Kerja? Kompas.Id. https://www.kompas.id/baca/investigasi/2024/05/19/mengapa-generasi-z-diperkirakan-akan-lebih-susah-cari-kerja
Yani, N. W. M. N., & Saputra, I. G. N. W. H. (2023). Retensi karyawan generasi Y dan Z: pentingnya manajemen talenta dan kepuasan kerja. Jurnal Ilmu Manajemen, 11(4), 807–820. https://doi.org/10.26740/JIM.V11N4.P807-820
Zhang, H., Akkadechanunt, T., & Abhicharttibutra, K. (2022). Perceived Organizational Support and Proactive Work Behavior of Temporary Nurses in Tertiary Hospitals in Xishuangbanna City, the People’s Republic of China. Nursing Journal CMU, 49(1), 48–60. https://he02.tci-thaijo.org/index.php/cmunursing/article/view/256808
Zis, S. F., Effendi, N., & Roem, E. R. (2021). Perubahan Perilaku Komunikasi Generasi Milenial dan Generasi Z di Era Digital. Satwika : Kajian Ilmu Budaya Dan Perubahan Sosial, 5(1), 69–87. https://doi.org/10.22219/SATWIKA.V5I1.15550
