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• THE INFLUENCE OF SERVICE QUALITY ON CUSTOMER LOYALTY IS MEDIATED BY SATISFACTION VARIABLES (STUDY OF CUSTOMER PERCEPTIONS ON BANK MANDIRI UNIT KUALA TANJUNG BRANCH BATUBARA DISTRICT, NORTH SUMATRA PROVINCE)

  Ade Carlo Tiganna Damanik , Nazaruddin , Yeni Absah

  694-703

  2023-10-30

  Statistics: 200

• THE EFFECT OF SERVICE QUALITY AND PATIENT SATISFACTION ON PATIENT LOYALTY MEDIATED BY PATIENT TRUST AT RUMAH INDONESIA SEHAT (RIS) HOSPITAL

  Fenny Kristinawati , Wani Devita Gunardi , Fushen

  701-717

  2023-01-20

  Statistics: 748

• THE INFLUENCE OF SERVICE QUALITY AND DIGITAL MARKETING ON PURCHASE DECISION THROUGH BRAND AWARENESS AS AN INTERVENING VARIABLE AT SURYA MART UM SURABAYA

  Moh Romli , Wiwik Handayani , Sugeng Purwanto

  2671-2678

  2025-07-07

  Statistics: 426

• THE EFFECT OF WALK THROUGHT AUDIT (WTA) ON IMPROVING THE QUALITY OF HEALTH SERVICES IN THE FIRST LEVEL OF HEALTH FACILITIES

  Dara Sa Fhounna , Maiza Duana

  441-444

  2022-07-31

  Statistics: 263

• THE INFLUENCE OF MARKETING STRATEGY AND SERVICE INNOVATION ON THE GROWTH OF PRIVATE HOSPITAL PATIENTS

  Tia Ariani Salsabila , Kosasih , Vip Paramarta , Farida Yuliaty , Fitriana

  1-7

  2025-02-15

  Statistics: 459

• THE EFFECT OF WORK MOTIVATION, ORGANIZATIONAL COMMITMENT, PERSON ORGANIZATION FIT AND QUALITY OF WORK LIFE ON TEACHER PERFORMANCE IN BATAM CITY

  Aufa’ Ulinnuha Safrizal , Herni Widiyah Nasrul , Moch Aminudin Hadi

  1310-1319

  2025-05-23

  Statistics: 290

• THE INFLUENCE OF HUMAN RESOURCE CAPACITY BUDGET IMPLEMENTATION AND MINIMUM SERVICE STANDARDS ON DISASTER PROGRAM QUALITY WITH FINANCIAL MANAGEMENT PERFORMANCE AS A MODERATING VARIABLE

  Abdul Hakim , Pambuko Naryoto

  2025-11-24

  Statistics: 333

• THE INFLUENCE OF PROMOTIONS, CONSUMER TRUST, AND QUALITY OF SERVICE TOWARDS CUSTOMER LOYALTY INDONESIAN SHARIA BANK (CASE STUDY ON FACULTY OF ECONOMICS AND BUSINESS STUDENTS)

  Cut Ulandari , Rusydi Abubakar , Teuku Zulkarnaen , M. Subhan

  582-588

  2024-07-21

  Statistics: 159

• DETERMINANTS OF CUSTOMER LOYALTY IN MURNI TEGUH HOSPITAL IN BALI

  Leviana Aurellia Valeriant , Dewi Sri Surya Wuisan

  128-136

  2025-02-20

  Statistics: 217

• COMPARATIVE ANALYSIS OF TREE-BASED ALGORITHMS FOR CUSTOMER SATISFACTION CLASSIFICATION IN THE LOGISTICS INDUSTRY: A CASE STUDY OF JNE AND J&T EXPRESS

  Kevin Benedicta , Rudi Nurdiansyah

  4232-4243

  2026-03-18

  Statistics: 71

• ANALYSIS OF PRICE AND BRAND IMAGE ON PURCHASING DECISIONS WITH SERVICE AS AN INTERVENING VARIABLE (CASE STUDY OF DIGITAL ALLIANCE AT PT AGRES MEDAN TEKNOLOGI

  Dini Irhamna , Slamet Widodo , Husni Muharram Ritonga

  7982-7991

  2025-11-24

  Statistics: 162

• THE EFFECT OF COFFEE TYPE, PRICE AND SERVICE ON CUSTOMER SATISFACTION AT COFFEE SHOPP RESTU BUNDA, MEDAN CITY

  Sri Wahyuni Br Maha , Deni Faisal Mirza , Jontrapolta Sembiring , Rosdiana Gultom

  1173-1183

  2024-12-30

  Statistics: 127

• IMPROVING VEHICLE TAX COMPLIANCE THROUGH HR COMPETENCE AND PUBLIC SERVICE PROMOTION: EVIDENCE FROM RIAU ISLANDS PROVINCE

  Ronni Yanto , Tibrani Tibrani , Lukmanul Hakim

  5274-5283

  2025-09-20

  Statistics: 185

• ANALYSIS OF HOSPITAL MANAGEMENT INFORMATION SYSTEMS (HMIS) ON THE EFFECTIVENESS AND EFFICIENCY OF OUTPATIENT SERVICES AND ITS IMPLICATIONS FOR EMPLOYEE PERFORMANCE (A SURVEY STUDY AT RUMAH SEHAT TERPADU DOMPET DUAFA HOSPITAL, BOGOR CITY)

  Anggilia Yuliani Susanti , Sri Rochani Mulyani , Rukhiyat Syahidin , Ayu Laili Rahmiyati , Farida Yuliaty , Fitriana

  4368-4375-

  2026-03-21

  Statistics: 90

• ANALYSIS OF ATTITUDE AND INTEREST AS INDICATORS OF THE EFFECTIVENESS OF IMPLEMENTING ELECTRONIC SIGNATURES ON ELECTRONIC MEDICAL RECORD DOCUMENTS IN IMPROVING THE QUALITY OF SERVICE (Survey Study at Marthen Indey Hospital Jayapura)

  Astrodita Adya Seta , Sri Rochani Mulyani , Widjajanti Utoyo

  2085-2096

  2025-06-09

  Statistics: 240

• ANALYSIS OF THE EFFECTIVENESS OF RAILWAY SERVICE IN LAMPUNG ON THE TANJUNG KARANG STATION – KOTABUMI STATION ROUTE

  Muhamad Choirudin K , Aleksander Purba , Rahayu Sulistyorini , Muhammad Karami , Mohd Isneini

  5471-5482

  2026-06-02

  Statistics: 0

• THE EFFECT OF FACEBOOK SOCIAL MEDIA PROMOTION, PRODUCT QUALITY AND PRICE ON THE PURCHASE DECISION OF ZACK KREZZ CHIPS (CASE STUDY ON ZACK KREZZ CHIPS CUSTOMERS SEI RAMPAH DISTRICT

  Yenni Mariani Sinurat , Tasya Nabila

  483-490

  2022-07-31

  Statistics: 367

• BUSINESS ACTORS’ SATISFACTION LEVEL IN OBTAINING PSAT-PDUK DISTRIBUTION PERMIT REGISTRATION IN GRESIK REGENCY

  Farikhah Linda Aurantifolia , Teguh Soedarto , Hamidah Hendrarini

  2994-3000

  2025-07-13

  Statistics: 399

• COLLABORATIVE GOVERNANCE IN THE REPATRIATION SERVICE OF DISPLACED PERSONS BY THE SOCIAL SERVICE OF WOMEN'S EMPOWERMENT AND CHILD PROTECTION OF BALI PROVINCE

  I Gede Krisna Santa Sedana , I.G.A.AG Dewi Sucitawathi Pinatih

  3448-3457

  2026-02-16

  Statistics: 109

• THE ROLE OF OMNICHANNEL SERVICE ON LATENT CONSUMER BEHAVIOR WITH PERCEIVED VALUE AS AN INTERVENING VARIABLE AT CV EMPAT CAHAYA NOESANTARA

  Shinta Khusnatul Fadilah , Ignatia Martha Hendrati , Sugeng Purwanto

  893-902

  2025-12-23

  Statistics: 110

• DIGITAL-BASED LAND SERVICE INNOVATION: ELECTRONIC CERTIFICATE CHECKING AT THE KLATEN DISTRICT LAND OFFICE

  Tri Mardiyanti , Kristina Setyowati , Sudarmo

  3781-2=3788

  2025-08-10

  Statistics: 209

• THE INFLUENCE OF ARTIFICIAL INTELLIGENCE IN DIAGNOSTIC SYSTEMS AND HEALTHCARE WORKERS’ DIGITAL COMPETENCE ON THE EFFICIENCY OF HOSPITAL SERVICES

  Astri Hindarti , Kosasih

  4532-4539

  2026-03-26

  Statistics: 136

• DECISION TREE BASED INTERNET SIGNAL QUALITY ANALYSIS ON TELKOM INFRASTRUCTURE

  Yeni Fitri Afidah , Sri Mujiyono

  2102-2108

  2026-01-08

  Statistics: 259

• REVISITING CUSTOMER LOYALTY IN THE CAFÉ INDUSTRY: THE ROLE OF PRICE AND LOCATION AT DOPAMINE CAFÉ J CITY MEDAN

  Elfredo Hutauruk , Henri Saragih , Elperida J. Sinurat

  5767-5779

  2025-09-30

  Statistics: 331

• HEALTH IS THE MOST ESSENTIAL THING IN SURVIVAL AND THE CHOICE IS DETERMINED BY EACH INDIVIDUAL

  Maitri Kalyani , Bernard T. Widjaja , Wani Devita Gunardi

  462-469

  2023-07-20

  Statistics: 379