Legal analysis of the implementation of the Immigration Management Information Sys-tem (SIMKIM) in passport services in Batam City towards transparent public service.
DOI:
10.54443/ijerlas.v5i5.4014Published:
2025-09-08Downloads
Abstract
Ensuring everyone can see and understand how government services work is crucial. Thanks to new technology, the immigration office in Batam City has begun using a new computer system called SIMKIM to assist with passport services. This study examines how SIMKIM regulations were created, how it is used, and the challenges and solutions. The study discusses how the law supports SIMKIM, how workers and the public use it, and the challenges they face, such as a lack of computers or a lack of familiarity with digital devices. Overall, SIMKIM helps speed up, improve, and simplify the passport application process. The study suggests that to improve services, they need to improve regulations, provide more training to workers, build better computer systems, and teach more people how to use digital technology.
Keywords:
SIMKIM Passport Services Public Services Transparency Administrative LawReferences
Transparent public services are one of the key pillars in achieving good governance. In the midst of technological advancements, the Directorate General of Immigration has implemented the Immigration Management Infor-mation System (SIMKIM) as a digital innovation in passport services. This study aims to analyze the legal framework, implementation, as well as the challenges and solutions of SIMKIM implementation in passport services in Batam City toward transparent public services. The issues addressed include how the legal framework of SIMKIM is established, how it is implemented in practice, and what challenges and improvement strategies exist. This study employs a normative legal and empirical legal approach, with data obtained through literature review and direct interviews with immigration officials and service users. The theories used in the analysis include Legal System Theory, Positive Law Theory, and Administrative Law Theory. The results of the study indicate that the legal regulations regarding SIMKIM have been normatively regulated in Law Number 6 of 2011 concerning Immigration, Law Number 25 of 2009 concerning Public Services, and the Regulation of the Minister of Law and Human Rights. however, its implementation in Batam City still faces obstacles such as unsynchronized SOPs, weak supervision, limited infrastructure, and low digital literacy among the community. Despite this, SIMKIM has proven to improve the speed, efficiency, and transparency of passport services. This study recommends regu-latory and SOP improvements based on digital technology, enhanced training for officials and IT infrastructure, and sustained public education as strategic solutions to ensure inclusive and equitable passport services.
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Copyright (c) 2025 Jimmy Limou , Soerya Respationo , Ramon Nofrial
This work is licensed under a Creative Commons Attribution 4.0 International License.
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