THE EFFECT OF TRANSFORMATIONAL LEADERSHIP STYLE ON JOB SATISFACTION AND ORGANIZATIONAL COMMITMENT TOWARDS ORGANIZATIONAL CITIZENSHIP BEHAVIOR (OCB)
DOI:
10.54443/morfai.v6i1.4721Published:
2025-12-23Downloads
Abstract
The aim of this study is to examine the relationship between transformational leadership and Organizational Citizenship Behavior (OCB), job satisfaction and OCB, as well as organizational commitment and OCB. This study uses a quantitative approach with a purposive method, with 114 employees of PT. Perkebunan Nusantara I Regional 3 Kebun Semugih as respondents. Data were collected through explanatory questionnaires designed using a 5-point Likert scale. The analysis technique applied is partial least squares structural equation modeling (SEM-PLS), processed using smartpls version 3.0. The analysis stages include validity, reliability, and hypothesis testing. The independent variables consist of transformational leadership, job satisfaction, and organizational commitment, while OCB serves as the dependent variable. These findings reveal that transformational leadership, job satisfaction, and organizational commitment have a positive and significant effect on Organizational Citizenship Behavior (OCB). Theoretically, these results reinforce previous research showing that these three variables significantly contribute to the improvement of employees' OCB in smes. Practically, this study suggests that the leaders of PT. Perkebunan Nusantara 1 Regional 3 Kebun Semugih has a positive influence on the enhancement of transformational leadership, foster job satisfaction, and strengthen organizational commitment, thereby encouraging higher levels of OCB and improving employee performance.
Keywords:
Transformational Leadership Job Satisfaction And Organizational Commitment Towards Organizational Citizenship BehaviorReferences
Abdulrab, M., Zumrah, A. R., Alwaheeb, M. A., Al-Mamary, Y. H. S., & Al-Tahitah, A. (2020). The impact of transformational leadership and psychological empowerment on organizational citizenship behaviors: A PLS-SEM approach. Journal of Critical Reviews, 7(9), 908–917. https://doi.org/10.31838/jcr.07.09.169
Adıgüzel, Z., & Çakır, F. (2020). Examining of Organizational Citizenship Behaviors and Employee Involvement in Transformational Leadership and Organization Support: A Research on White Collar Bank Employees. Journal of Business Research - Turk, 12(1), 111–125. https://doi.org/10.20491/isarder.2020.831
Aftab, N., Ali Shah, S. A., & Khan, Z. (2020). The moderating effect of gender on the relationship between organizational commitment and organizational citizenship behavior in Pakistani university teachers. Cogent Psychology, 7(1). https://doi.org/10.1080/23311908.2020.1860480
BachtiaR, A., Suhat S., & Rahmiyati, A. L. (2024). The Effect of Compensation on Job Satisfaction of Regional Public Service Agency (BLUD) Nurses and Organizational Citizenship Behavior (OCB) at RSUD Bayu Asih Purwakarta. Media Publikasi Promosi Kesehatan Indonesia (MPPKI), 7(11), 2706–2713. https://doi.org/10.56338/mppki.v7i11.6294
Cropanzano, R., & Mitchell, M. S. (2005). Social Exchange Theory: An Interdisciplinary Review. Journal of Management, 31(6), 874–900. https://doi.org/10.1177/0149206305279602
Fitrio, T., Apriansyah, R., Utami, S., & Yaspita, H. (2019). The Effect of Job Satisfaction to Organizational Citizenship Behavior (OCB) Mediated by Organizational Commitment. International Journal of Scientific Research and Management, 7(09). https://doi.org/10.18535/ijsrm/v7i9.em01
Ghozali dan Latan. (2020). Partial Least Squares: Konsep, Teknik dan Aplikasi Menggunakan Program Smart-PLS Untuk Penelitian Empiris.UNDIP.
Hair, J. F. . (2014). A primer on partial least squares structural equations modeling (PLS-SEM). SAGE.
Hair, J. F., Risher, J. J., Sarstedt, M., & Ringle, C. M. (2019). When To Use And How To Report The Results Of PLS-SEM. European Business Review, 31(1), 2–24. https://doi.org/10.1108/EBR-11-2018-0203
Hermawan, F., Purnomo, H., Kusumastuti, D., Fitriana, R., Octaleny, E., Ie, M., & Sudadi. (2024). The Role Of Transformational Leadership, Job Satisfaction And Organizational Commitment On Organizational Citizenship Behavior (OCB) Of Smes Employees In The Digital Era. Journal of Infrastructure, Policy and Development, 8(7). https://doi.org/10.24294/jipd.v8i7.5194
Idris, AS, N., Soetjipto, B. E., & Supriyanto, A. S. (2021). Predicting Factors Of Organizational Citizenship Behavior In Indonesian Nurses. Heliyon, 7(12), e08652. https://doi.org/10.1016/j.heliyon.2021.e08652
Iun, J., & Huang, X. (2019). How To Motivate Your Older Employees To Excel? The Impact Of Commitment On Older Employees’ Performance In The Hospitality Industry. International Journal of Hospitality Management, 26(4), 793–806. https://doi.org/10.1016/j.ijhm.2006.08.002
Luthans, Fred. (2011). Organization behaviour. Mcgraw Hill.
Niveditha, M., & Padhy, P. C. (2024). Impact Of Organizational Structure And Commitment On Organizational Citizenship Behavior: Insights From The IT Sector. Multidisciplinary Reviews, 7(9), 2024203. https://doi.org/10.31893/multirev.2024203
Nurjanah, S., Pebianti, V., & Handaru, A. W. (2020). The Influence Of Transformational Leadership, Job Satisfaction, And Organizational Commitments On Organizational Citizenship Behavior (OCB) In The Inspectorate General Of The Ministry Of Education And Culture. Cogent Business & Management, 7(1), 1793521. https://doi.org/10.1080/23311975.2020.1793521
Organ, D. W. . (1988). Organizational citizenship behavior : the good soldier syndrome. Lexington Books.
Prilyana, C., & Aseanty, D. (2020). The Effect of Training Satisfaction to Turnover Intention Mediated by Organizational Citizenship Behavior and Job Satisfaction in Employees of Bank Syariah in Jakarta. Webology, 17(2), 551–567. https://doi.org/10.14704/WEB/V17I2/WEB17051
Robbins, S. P. ., Judge, T. A. ., Odendaal, Aletta., & Roodt, Gert. (2013). Organisational behaviour : global and Southern African perspectives. Pearson Education.
Robbins, S. P. ., & Judge, Tim. (2019). Organizational behavior. Pearson Education Limited.
Roche, M. (2024). Job Satisfaction And Organisational Commitment. In Elgar Encyclopedia Of Occupational Health Psychology (Pp. 103–105). Edward Elgar Publishing. https://doi.org/10.4337/9781035313389.ch32
Saluy, A. B., & Syawal, M. ; S. ; P. S. M. ; K. N. (2023). Organizational Commitment, Transformational Leadership and Job Satisfaction as Predictors of Organizational Citizenship Behavior Among Civil Servants in Indonesia. Journal of System and Management Sciences, 14(1). https://doi.org/10.33168/JSMS.2024.0116
Şeşen, H. (2014). Dark Side of Organizational Citizenship Behavior (OCB): Testing a Model between OCB, Social Loafing, and Organizational Commitment. In International Journal of Business and Social Science (Vol. 5, Issue 5). www.ijbssnet.com
Shrestha, M. (2022). Contribution of Job Satisfaction to Organizational Citizenship Behavior: A Survey of the School Teachers of Nepal. Journal of School Administration Research and Development, 7(1), 36–49. https://doi.org/10.32674/jsard.v7i1.2165
Sowmiya, N., & Ramadevi, V. (2024). A Study On Job Satisfaction And Organizational Citizenship Behaviour In Select IT Company. In Recent Research In Management, Accounting And Economics (RRMAE) (pp. 515–518). Routledge. https://doi.org/10.4324/9781003606642-115
Sulistiasih, W. O. K. (2024). Modeling Transformational Leadership Fits Organizational Citizenship Behavior Via Talent Management, Learning Organization, and Job Involvement. Quality-Access to Success, 25(202). https://doi.org/10.47750/QAS/25.202.34
Sumathi, S., & Krishnan, A. (2025). The power of satisfaction: How job satisfaction drives organizational citizenship behaviors.aip publishing, 030061. https://doi.org/10.1063/5.0275791
Sun, H. (2024). The Relationship between Transformational Leadership, Teachers’ organizational commitment, and Organizational Citizenship Behavior: An Integrated Investigation Using Meta-analysis and Structural Equation Modeling. Pakistan Journal of Life and Social Sciences (PJLSS), 22(2). https://doi.org/10.57239/PJLSS-2024-22.2.00732
Tian, H., Iqbal, S., Akhtar, S., Qalati, S. A., Anwar, F., & Khan, M. A. S. (2020a). The Impact of Transformational Leadership on Employee Retention: Mediation and Moderation Through Organizational Citizenship Behavior and Communication. Frontiers in Psychology, 11. https://doi.org/10.3389/fpsyg.2020.00314
Tian, H., Iqbal, S., Akhtar, S., Qalati, S. A., Anwar, F., & Khan, M. A. S. (2020b). The Impact of Transformational Leadership on Employee Retention: Mediation and Moderation Through Organizational Citizenship Behavior and Communication. Frontiers in Psychology, 11. https://doi.org/10.3389/fpsyg.2020.00314
Wijaya, T. E., Rochani, R., & Rochman, T. (2024). Pengaruh Kepuasan Kerja terhadap Organizational Citizenship Behavior (OCB) dengan Komitmen Organisasi sebagai Variabel Intervening. Performa: Media Ilmiah Teknik Industri, 23(1), 18. https://doi.org/10.20961/performa.23.1.83691
Xueyun, Z., Al Mamun, A., Masukujjaman, M., Rahman, M. K., Gao, J., & Yang, Q. (2023). Modelling the significance of organizational conditions on quiet quitting intention among Gen Z workforce in an emerging economy. Scientific Reports, 13(1). https://doi.org/10.1038/s41598-023-42591-3
Садик, & Ахмад, М. (2020). Evaluation Of Organizational Citizenship Behavior In The Context Of Organizational Commitment: The Case Of Hefei Public Service Institutions, China. Public Administration Issues, 6, 51–66. https://doi.org/10.17323/1999-5431-2020-0-6-51-66
License
Copyright (c) 2026 Salsabila Ardian, Purnadi, Suyoto, Muchammad Agung Miftahudin
This work is licensed under a Creative Commons Attribution 4.0 International License.
Downloads
How to Cite
